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Twin Falls Chevrolet

(79 reviews)

Reviews

(79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Twin Falls Chevrolet from DealerRater.

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Service And Honesty

Bought a Tahoe here. The sales price great. Service Manager Scott Price is always attentive and responsive when I bring the vehicle in for service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Andre. Please come visit us if you need anything else, be it service or sales. Best, Scott Price - Service Manager

Dealer response

Thank you for the kind review Andre. Scott is a valuable asset to our store and is committed to trying to provide legendary customer service to every customer. We appreciate your business and we will see you soon. Dave Parrish - General Manager

Long wait for vehicle

Saw a used Mazda 3 on web site and called on it. Talked to the manager for used cars. I wanted a out the door price (OTD to include TTL). Manager gave us his cell and told to call if we had any other questions. Talked to him 3 times about things and verified the price each and every time. We were paying for the car outright (cash) and didn't want any surprises. We made an appointment and went down that day to buy the car. We told them I had to be to work and only had 3 hours to do this (Should be more than enough time). Arrived on time was greeted and able to take on test drive right away. When the paperwork started, time came to a stop. The salesman wanted to negotiate the price of the car. We said no, the price $13K OTD. The salesman finally could get the price to what was agreed upon by the manager the days before. We argued about dealer fee. Remember all the phone calls and verifying OTD price. Even told him we are paying cash and will bring only this amount. We then sat at the salesman desk for 2 hours while he went to get the car detailed (meaning washed, dirt streaks in trunk area never cleaned) and gassed. The dealership had maybe 3 couples looking around at cars (not very busy). After this long and useless wait we finally was able to see the finance person. No one was in finance office because I had clear view of the office while sitting there. This person raised his voice and was very rude to my wife (very unprofessional). We finally paid for it and was able to go. Over 3 hours to do this. Asked to have my son on title paperwork- was told DMV does that, LIE. DMV said would have to been done at dealership, they can not change paperwork. 3 day temp tag- Bought on Thursday - good till Friday. (Tag states good for 3 day not to include weekends. Could not even count 3 days). I would not recommend this dealership to anyone.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

Everyone does a great job to keep me happy and my car running great. They have a great attitude they you can feel as soon as you get there. Very happy with my experience. Thank you.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very Nice Dealership

Our salesman, Dave Alonzo, was very knowledgeable, friendly, and helpful. We are thrilled with our new truck, as it was exactly what we were looking for and they offered a deal we could not refuse.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The new car

The old owner had the motto, “no pressure, no hype”. The salesman, Jose Juarez, exemplified that motto. Thank you for making our purchase painless. I will be back again in the future.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

No problems!

Scott always goes the extra mile to keep us happy. He is very good at communicating and has always been great to work with. Thank you!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Absolutely a blessing so far away from home.

My truck’s DEF light came on right east of Twin Falls so we called your amazing service team and they were able to quickly diagnose the issue and schedule at prompt warranty repair the next morning. We were back on the road for our 3000 mile road trip to help out our new pastor.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service

Jen did an awesome job taking care of my car and my needs! She went above and beyond anyone else that I’ve worked with at the dealership.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Car!!!

The salesman , Brandon Schermett, was excellent. The General Manager, Jim Davis, was good to work with, as were the receptionists. We caution buyers to be sure you want the extended warranty before purchasing it because it was difficult to get cancelled. With help from Brandon and Jim we were able to get our problem with cancellation of the warranty resolved. The dealership made it right with us and we appreciate their efforts.

Rating breakdown (out of 5):
Customer service
4.0
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

servuce

Excellent professional and friendly service from entire service dept. Ease of getting an appointment......car tended to at designated appt. time. Shall use your dealership for future servicing if needed.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.