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Honda of Middleburg Heights

(464 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (440) 586-3020 (440) 586-3020
Used (440) 586-3017 (440) 586-3017
Service (440) 863-3631 (440) 863-3631

Reviews

(464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda of Middleburg Heights from DealerRater.

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Rewamp dealership.

Rewamp dealership. State of the art technology. Not very expensive (if you use some coupons).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was taken advantage of and customer service could

Was taken advantage of and customer service could definitely been better at the service center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Helpfull, wwnt above and beyond to help, this is the

Helpfull, wwnt above and beyond to help, this is the place i go to fix my car and will be in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love to see this! Thank you for choosing Honda of Middleburg Heights and for sharing your support for our team.

Denise was great.

Denise was great. She made sure all of my problems were taken care of completely. Only thing not done was the car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Denise and the team! We appreciate your feedback and hope to welcome you back for a wash soon at Honda of Middleburg Heights.

Thank you to @Alex for helping us find our new Honda.

Thank you to @Alex for helping us find our new Honda. Great guy! Transaction went fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lorie, thank you for the positive review of Alex and Honda of Middleburg Heights!

Friendly professional greeting.

Friendly professional greeting. No nonsense service. Listened to our concerns. Kept our wants in mind when seeking a good fit. Discussion was friendly. Our mission accomplished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that our team checked all the boxes for you! Thank you for choosing Honda of Middleburg Heights and for sharing your excellent feedback!

The selection of cars at Honda of Middleburg Heights was

The selection of cars at Honda of Middleburg Heights was impressive and Kaleb was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, we're glad to hear you enjoyed our selection and working with Kaleb. Thank you for choosing Honda of Middleburg Heights, we wish you safe travels!

Nice new building.

Nice new building. Lots of inventory.good friendly people easy to work with. They went over all the details of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very clean, impressive new facility.

Very clean, impressive new facility. While not a lot of vehicles in showroom, outside inventory is impressive, and Brian, our sales agent spent time and energy showing us around, and making sure we were happy with our choice. Later, Brian made sure we were familiar with controls and technology, and answered all questions. The price was in ballpark as expected. Final processing and haggling w business individual was tedious (my only gripe). We are pleased with our new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, it’s great to hear Brian took such good care of you and helped you find the right vehicle. We appreciate your feedback, and we’ll use it to improve. Enjoy your new car, and have a fantastic day from all of us at Honda of Middleburg Heights!

Employees are very professional and accommodating.

Employees are very professional and accommodating. They give excellent service. Megan who assisted me is informative and graceful. The new lounge for clients looks very relaxing. The free coffee, water and TV area is a plus to enjoy while waiting for my car being serviced. GREAT JOB TO ALL CONCERNED!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We're thrilled Megan and our team made your experience smooth and enjoyable. We look forward to seeing you again at Honda of Middleburg Heights! Safe travels!