Reviews
Great experience until the end hiccup.
Great experience until the end hiccup. Advertised rate was 1.99-3.99%. They gave me 8.5% rate with credit score 835/850 top 5% in the country. I agreed to it so my daughter don’t get upset. I was gonna call the purchase off but felt bad because it’s the first car for my graduate daughter. Not happy at all. Why they did this? Is it a minority thing? They didn’t know I can pay cash which I went home paid the remaining balance. I don’t like being talking advantage of. I paid $48 in interest and paid off the car. Makes me think twice now about going back. Service was great. Chris salesman was awesome to the end. He even came on his day off to complete the sale. They burned themselves by trying to sneak a very high rate on me. Big mistake. This is my 8th new Honda.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Nedal, I'm sorry to hear about the issue with your financing rate. We strive for transparency and fairness in all our dealings and we expect the same respect and care for each and every customer, so it's concerning that you felt taken advantage of. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Matt Blaha, General Sales Manager - (440) 243-5577 - mblaha@fivestaronline.net
Very friendly staff.
Very friendly staff. Comfortable waiting area. Good information provided. Nice new service center. Adequate waiting time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're glad to hear that our friendly staff and comfortable waiting area made your visit pleasant at Honda of Middleburg Heights. We appreciate your support!
Experience was nothing less than perfect.
Experience was nothing less than perfect. From friendly faces, to working out payments that fit my budget and even lowering my payment just because the finance guy is amazing at his job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, we're delighted to hear that your experience at Honda of Middleburg Heights was top-notch and our team could assist you so greatly. Thanks for sharing!
I walked over to car sales, Kenneth Robinson approached
I walked over to car sales, Kenneth Robinson approached me. He listened to what I had to say. He was friendly and knowledgeable. I was there for service and wound up going home in a new car. My experience with Kenneth was very nice and I will tell people to check out Kenneth Robinson and Honda of Middleburg Heights
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cheryl, we're delighted to hear that Kenneth made your visit at Honda of Middleburg Heights so positive. Enjoy your new car and thanks for recommending us!
Very knowledgeable and curtious staff.
Very knowledgeable and curtious staff. We had one hiccup during my Ridgeline purchase, no fault of theirs, and they came through with an alternative plan right away. The whole staff stepped up and got everything done quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad our team at Honda of Middleburg Heights could provide a quick and effective solution during your Ridgeline purchase. Enjoy the new ride!
Shawn Cabell did a great job of finding me the car that
Shawn Cabell did a great job of finding me the car that meets my needs. He was courteous and friendly and fun also! The entire team was friendly and helpful. So grateful! Chris
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris, we're so glad to hear Shawn and the Honda of Middleburg Heights team provided you with such a positive experience. Thanks for sharing your feedback!
the salesman was thorough and answered all my questions.
the salesman was thorough and answered all my questions. i would have liked a little more up front information about recommended repair needs since i don’t know about car mechanics, but the salesman was thorough in his advice when i ask questions. he was helpful in working out follow up appointments and even my transportation needs. All employees were courteous and the records and billing are thorough and clear. i have come to Honda Middleburg for years because i trust them and have bought 2cars from them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marcia, thank you for your feedback! We're glad to hear our team at Honda of Middleburg Heights was thorough and helpful. We appreciate your continued trust in us and will work on providing more upfront information about repair needs.
We were very pleased with our salesman who helped us make
We were very pleased with our salesman who helped us make some logical choices and bring home exactly what we were looking for!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that our salesman helped you find exactly what you were looking for at Honda of Middleburg Heights! Thanks for sharing your positive experience with us. Enjoy your new vehicle!
Shawn was great to work with, everyone were helpful the
Shawn was great to work with, everyone were helpful the place is awesome very friendly
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Shawn and the team have been great to work with. Thanks for choosing Honda of Middleburg Heights!
Fran was great to work with, very professional and she
Fran was great to work with, very professional and she got the deal done in a timely fashion. Would definitely work with Fran again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know that Fran was able to provide you with a great experience at Honda of Middleburg Heights! We appreciate your feedback and are here for any of your future needs!