Motorvation Trucks

I had a a situation where I could not take my purchased truck with me. Lanae Garcia was very very helpful when I arranged for a truck to be picked up by another person. She was very professional and followed through with everything. I highly recommend dealing with her if you have any issues.

We are going on now 4 months with the same issue. Upon buying a truck from there I did know there was a few cosmetic issues with it and I was gonna fix them(As I did). I was urged to put a deposit(non-refundable) on the truck so it wouldn’t get bought out of under me even though no one was looking at it at the time I was. I did not and waited until I got there. I made it clear that it was a hour and a half drive for me and I made sure there was nothing wrong with it before coming. When I got there looking at the truck the check engine light and air bag light was on and They stated the air bag light was just a sensor(which it was) and the check engine light was just a fuel filter. I returned later that day to get the truck being they were suppose to fix both of those things. Got the truck being everything was good. Check engine light came back on the next day and now for 4 months we have been back and forth with taking the truck for them to fix it and them failing to claiming it was fixed every time. Attempts at doing different stuff with it thinking it was fixed and it was not. They are not willing to take the truck back. They want to put me in a different truck they have even though my truck is just simply not in the condition it was suppose to be in upon buying it and they have no other truck comparable. The manager(Noel) I can barely ever get on the phone and there’s no one higher above him other can the owner and I’m not allowed to talk to him apparently. They have had the truck more than I have had it and I’ve made 3 payments going on the 4th payment. Truck was again today picked up and now check engine light is back on. End of the day this place is clearly only out to just get sales and not actually selling trucks in the condition they are stated to be in. Who knows what is fixing to happen(AGAIN) but I am over it and screwed. 2016 F-250

Before I purchased the truck Gus the sales rep call me every day and delivered nothing I'm not even a month in and the truck is already needing repairs and now he somehow is to busy to answer or even call back,,,, The Absolute Worst Experience in A Major Purchase

Hands down the worst car buying experience we've ever had. We purchased the vehicle and traded in our old one in the process. They arrived within the week to pick up the old vehicle, but then left us without a car for 14 days before they finally showed up with our new one, which was delivered at 11:30 at night. They gave us excuse after excuse as to why the car wasn't shipped, but when we threatened to revoke the deal they magically found transportation. When the car arrived, it had not been detailed, and some items that had been left in the old vehicle were assured to us that they would be delivered with the new one, they were not. Extremely poor communication, and after multiple calls & texts when you finally get through to a person you are transferred multiple times and nobody ever has a proper answer for you. The finance department says they will take care of TT&L but does not care to do the follow through to ensure that they are paying all taxes required, only the base tax. When you can finally get them to answer the phone, management is not helpful or knowledgeable by any stretch of the imagination. I caution anyone to purchase anything here, especially if you are having it shipped to you. I would rate 0 stars if it were an option.

***BUYER BEWARE*** as Motorvation is a fraudulent dealership that should have their dealer license revoked. I am posting this as I honestly can NOT believe they are trying to resell an unsafe vehicle I purchased to some other unsuspecting consumer, so PLEASE do NOT buy from this dealership. Vehicle I purchased needed an entirely new frame and was fraudulently covered up by this dealership. Avoid at all costs!

THE dealership MOTORVATION, after more than a OVER month, still did not get my money back. DOWN PAYMENT IS ILLEGAL. consumer law, finance charge code 15 USC-1605 states that "IN A CONSUMER CREDIT TRANSACTION, THERE IS NO CASH INVOLVEMENT.AND THIS INCLUDES INSURANCE PERSONAL AND GAP INSURANCE SHOULD BE INCLUDED IN THE FINANCE CHARGE. SO ASKING AND GETTING A DOWN PAYMENT IS ILLEGAL.THAT'S LAW. your insurance is included in the finance charge, meaning "SUM" is the total of all money. Also the dealership IS supposed to disclose that you have the right to resend the "credit consumer transaction" and there is no time limit on that.