Ford Spring Hill

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude “Sparky” that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a “one-time offer.” That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager’s office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer’s perspective, and I stand by my review.

Very professional and treated me with courtesy..would recommend them to anyone buying a vehicle!

Bought many vehicle from Spring Hill Ford. They always go that extra mile, thank you.

I have done business with this dealership since 92 and remain loyal to date. They’ve always been good professional and make you feel like family.

Very friendly good people to deal with.Todd is the great, airways friendly and accommodating to your needs.

Larry was great from the beginning to the finale. Extremely helpful and knowledgeable about the Ford products and vehicles. Would recommend Ford Spring Hill to everyone!! Thank you for your dedicated service.

The customer service at Ford Spring Hill was great! Very thankful for them! Todd was very patient & kind to help us get our vehicle serviced.

People were very nice.sara was my service advisor.very pleasant to work with.keeped me informed at all times.mabager drew very respectful.had to order new dash as mine making noise both sides.

Troy has been an amazing worker and very pleasant to work with. Dealership has been great too.

Gerald was exceptional as our sales person. Attentive and quick to help. He met or exceeded all expectations!