McDonald Toyota of Fort Morgan

Very friendly and helpful in getting my car trouble resolved in a timely and efficient manner, thanks much.

Timely, great customer service. Car washed and inside swept. Friendly. Will come back to this place.

Very nice and helpful Nice hat very friendly They had no problem with test driving

Amazing customer service and friendly staff who went above and beyond. I was in a tight spot with needing a vehicle asap and they were helpful in making it happen

Asked for a transmission DRAIN and fill. They performed a transmission FLUSH and fill. A good mechanic would know the difference.

The quality of customer service has gotten worse in the past year, and we have left disappointed the past 2 times we needed service there.

We had very good service. I needed an oil change and they saved me a trip back to Ft. Morgan by getting my car in on the way home from the airport in Denver. The only draw back was that I needed a cabin filter replaced and they didn’t have it in stock. Otherwise, no complaints!

He explained everything and answered questions. He took the time to make sure I was ok with everything

I was searching for a new 4Runner so I went to their website to see what they had in stock. When I went to their website, it wasn’t working (and still isn’t over a month later btw) so I decided to call because I couldn’t see all of the pictures. I spoke to Brenton in sales, and when I called I was asking about a black 4Runner. He told me that he couldn’t see it in their system, but that they had a nice white one with the same TRD package and less miles, so he emailed me their iPacket on the white one. The next day I reached out to discuss pricing and details and began negotiations with Brenton, we agreed on a price so we moved forward with the purchase. Fast forward to the last minutes of the day, I still haven’t seen the vehicle in person but I was willing to start financing on it so they set me up with Jamie. For what it’s worth, Jamie was excellent. As we’re going through the first part of the process, Jamie mentioned the mileage and it wasn’t right. I then told him the vin number of the iPacket on the vehicle I was discussing all day with Brenton and he said he will have to call me back. Ten minutes later the sales manager Rich is calling me. He sounds very confused as to how I ended up with the iPacket that I did because apparently that vehicle had been sold for a while. Turns out, Brenton never went out to physically look at the inventory of what he was sending me, then somehow he decided that he was selling me a black one that I had never seen any kind of information on. Rich drove the black one they were trying to sell me to my house to let me see it and test drive it. It was a nice vehicle so I agreed to move forward with the purchase under the conditions that they pay to have the front windows tinted to match the back and put a clear bra on it. That service ended up being scheduled at their Greeley location because of where I live. I took my vehicle into that location about a week later for the service and when I came to pick it up at the end of the day NOTHING was done to my vehicle. When I spoke to the contact on site, River, he just came up with excuses as to why it wasn’t done, then proceeded to try and tell me that there was already a clear bra on the hood and even tried to show me where it was, when in fact there was no clear bra on the hood at all. I called Rich to discuss more with him because by this point both locations have dropped the ball severely. He asked what he could do to make it right and I told him I would like some kind of maintenance package deal. He told me that when I took it back in to have it done he would have something worked out for me. When I took it back in I called him and sent him a text and he didn’t respond until the next day when I sent him another message asking him to respond. He told me there is no maintenance package he can offer me and told me that they would pay for one oil change when it’s ready. To which I told him I will no longer be a McDonald Toyota customer ever again and that one single oil change won’t make it right, it’s more of an insult at that point. After this whole ordeal, the incompetency of each situation is what has lead me to leave this review. It comes off as they don’t value their customers and that even if they are in the wrong they will lie to your face to try and find a way out of it. I highly recommend you take your business elsewhere.

Great service and work as always. Special thanks to Loren Bersch, service advisor, for getting us set up, keeping us informed, and having the vehicle done as promised.