Largo Honda

Esther, I am sorry to hear that you felt the interaction occurred in the manner described in your message. I would like to respectfully clarify what took place from my perspective and provide some additional context regarding our car wash policy. My understanding is that you were advised that a vehicle purchased from our dealership could be brought back for a complimentary car wash. However, this complimentary service is intended to be provided in conjunction with a scheduled service visit and is not intended for customers to bring in additional household vehicles solely for a car wash. On this occasion, both the Hyundai and Toyota were brought in for washing. After your Toyota was washed, it was parked directly in front of the car wash blowers while you waited for your father, who was in the Hyundai, to finish drying his vehicle. I approached your Toyota and you lowered the window. If my voice sounded elevated during our conversation, it was solely because of the significant noise coming from the car wash blowers, and not because I was upset or angry. There was no reason for me to be upset, and I was simply attempting to explain our policy and the liability concerns associated with allowing vehicles to use the car wash outside of the intended service process. During our conversation, you stated that both vehicles had been purchased from our dealership. When I walked toward the rear of the Toyota to confirm the dealership plate frame, you raised your voice to clarify that the Toyota had not, in fact, been purchased from our dealership. I understood that you were trying to explain the situation over the noise of the blowers, just as I was doing. I also understand that you were already frustrated because your father's scheduled service visit for the Hyundai could not be completed as expected, as the requested service was considered premature and was not covered. I recognize that this resulted in an inconvenience and a loss of your time, and I understand how that could have contributed to the frustration surrounding the visit. Following the interaction, I spoke with multiple individuals who were present at the time to better understand what occurred. Based on those conversations, there was no yelling, no pointing of fingers, and no hands being raised. When I tapped the vehicle, it was only in the context of explaining where responsibility would fall should any damage occur while the vehicle was positioned in that area. I also attempted to explain and apologize for the elevated volume of my voice, but as I felt the conversation was becoming increasingly frustrating for you, I chose to respectfully step away rather than allow the situation to escalate further. My intention was to de-escalate the interaction, not to dismiss your concerns. I subsequently approached your father and explained the same situation and the reasoning behind the policy. He understood the explanation and thanked me for clarifying the matter. I also apologized to him for any misunderstanding that may have occurred during my interaction with you. I want to emphasize that our car wash is not intended for general public use outside of the dealership's service process. There are liability and safety considerations associated with allowing vehicles to use the equipment outside of its intended purpose, which is why we must be consistent in applying this policy. I appreciate you taking the time to share your concerns. While our recollections of the interaction may differ, I hope this clarification provides additional context regarding what occurred and why the policy was communicated to you. Respectfully, Saili Almeida

Esther, this is concerning to read, and I sincerely apologize for the interaction you had. We expect all our guests to be treated with respect and courtesy, and it sounds like we fell short here. I would like to address this situation further but need more details from your side. Could you please get in touch so we can have a direct conversation about what transpired? Thank you, Ruben Regojo - General Manager - (786) 591-1933

When I attempted to explain the situation to you, you refused to listen. Instead of handling the matter professionally, you chose to interrupt me, act with arrogance, and aggressively point your finger at me.Your exact words to me were: "Look, if you break my car wash, you have to pay for it, and if your car breaks, I'm not going to pay for it."There are proper ways to communicate, and as a manager, that is absolutely not how you speak to a customer. Furthermore, you were acting on completely incorrect information. Someone told you we were upset because the oil change couldn't be done, which is entirely false. Unlike you, the young man who initially assisted us was very professional; he clearly explained that the service wouldn’t be covered until the 13th, and we happily agreed to wait. One issue had absolutely nothing to do with the other.If there are security cameras, you can check the footage. You will see and hear exactly how you spoke to me from the very moment you knocked on my window.Furthermore, you apologized to him, but you never apologized to me. Therefore, that apology does not count for me. I am the customer you mistreated

Aracelis, your kind words made our day! We're thrilled to read about your experience with Raul and Carmen. Thanks for choosing Largo Honda, and see you next time!

Alejandro, I'm really sorry to hear about the miscommunication and inconvenience you experienced. We aim for a seamless process, and it's disappointing to know we fell short in your case. Let's connect to better understand what happened and see how we can assist you moving forward. Please reach out to me when you have a moment. Thank you, Ruben Regojo - General Manager - (786) 591-1933

Maria, we are thrilled to hear you had a wonderful experience with Enrique and the team! Thank you for choosing Largo Honda and for recommending us!

Felicidades por su compra! Gracias por elegir Largo Honda y por destacar a Claudia y su amabilidad. Le daremos sus elogios y esperamos verle de nuevo pronto!

Mario, es fantástico saber que Carlos le brindó una experiencia tan positiva en Largo Honda! Gracias por sus amables palabras y por su confianza. Felicidades por su nueva compra!

Miguel, congrats on your new 2026 Honda Civic! We’re glad Frank made the process smooth and enjoyable. Thank you for choosing Largo Honda!

Hi Kerr, thank you for sharing your spectacular feedback about Jose and the team! All of us at Largo Honda wish you safe travels in your new Honda Civic!

Dario, we're so glad to hear that Frank provided such an excellent experience. Thank you for choosing Largo Honda and highlighting his exceptional service! Safe travels in your new vehicle!

All of us at Largo Honda are happy to see this wonderful feedback! Thank you, Raul!