Doral Kia

TLDR: John Escobar from Doral Kia treated my girlfriend and me extremely poorly after we made it clear multiple times that we were not interested in leasing a car that day. This was, without a doubt, the worst car-buying experience I have ever had. My girlfriend was contacted by John, who told us that Doral Kia could match the lease we currently have with a newer version of the same car for approximately the same monthly payment. We agreed to come in and look at the newer model, while also mentioning that we were interested in potentially looking at a hybrid. When we arrived, everything started off fine. We test-drove the vehicle my girlfriend initially wanted to see, but it was the base model and she wanted to see the next trim level. We looked around the lot for another vehicle, and eventually John found one that matched what she was looking for. Before going back to the dealership, I made it very clear to John that we were NOT interested in signing another lease that day and that we wanted to keep our options open. I even apologized and told him that I didn’t want him to continue spending his time with us because we knew we weren’t going to sign anything that day. He insisted on continuing to show us the vehicle, so we agreed. After returning to the dealership, John began discussing the lease price again. He initially said the payment would likely be higher because the vehicle was more expensive, but that he could potentially match our current payment. I politely declined and explained that my girlfriend and I wanted to speak with our financial advisor before making a financial commitment. Instead of accepting that answer, John repeatedly lowered the monthly payment and continued pressuring us to sign. He went from the initial offer to $400, then $390, and eventually $350 per month. Each time, I clearly told him no. During this conversation, his tone became increasingly aggressive, and he was essentially yelling at me while telling me that he was someone who “communicates very well” and that this was an incredible deal. He then tried to make me feel responsible for his having to explain to his GM why he didn’t make a sale that day. He said he would have to go back into the office and explain that the price wasn’t good enough, but that he could push his GM to get us the best possible deal. At this point, my girlfriend and I discussed it privately and again decided that we were not going to sign. John came back and asked, “You wouldn’t sign for this car with a $350 monthly payment?” I said no because I didn’t want to commit to another 36-month lease simply because the monthly payment was attractive. His response was, “Well, that tells me all I need to know.” I explained that we still had eight months left on our current lease and that a lot could change during that time. I even told him that I might come back later and consider a more expensive vehicle depending on our financial situation. After this experience, I would not return. John then told me that negative things could happen during those eight months, which was supposedly another reason I needed to take the deal immediately. I told him that I prefer to think positively, and we left. What made the experience even more uncomfortable was that John continued directing the entire conversation toward me while barely acknowledging my girlfriend, despite the fact that SHE was the person looking for the vehicle. My girlfriend left feeling extremely uncomfortable and said she never wants to go car shopping again or buy another Kia, despite absolutely loving her K5. I left feeling completely disrespected. John, you repeatedly talked about how important good customer service is and how people never forget good service. You’re right. I will never forget this experience, but unfortunately, it won’t be because of good service. No customer should feel pressured, belittled, or intimidated simply because they say no to a sale. We came in willing to consider a future purch

El mejor asesor que puede tener un deler, angel es recomendado para ayudar a las personas en la compra de su carro

I highly recommend this dealer and very grateful to the Sales person Mr. Carlos Delgado for making the process of my lease a wonderful experience as well as the finance process very fast and easy and after a couple of hours, I was driving my new kia Sorento Hybrid Home.

As someone who has owned a significant amount if cars i have to say this was the easiest car buying / leasing experience of my life literally. Lilian was AWESOME! From start tio finish less then 30 minutes in the dealership from the time o got there ot the time i had a tag on a brand new car and was on my way home.

The whole crew- especially Carlos- is fantastic! He took his time and explained every step while I was looking for my new car. 100% recommend.

Cannot speak highly enough of our experience. Javier helped us review our options and ultimately get us our dream vehicle. Chris, the finance manager, made the pricing and paperwork easy. No pressure whatsoever.

Excellent service; 100% recommended. In addition, the service and facilities are very good. The seller was very friendly and kept us informed throughout the buying process.

Cannot speak highly enough of our experience. Javier helped us review our options and ultimately get us our dream vehicle. Chris, the finance manager, made the pricing and paperwork easy. No pressure whatsoever.

Henry was very patience and very professional, The process was easy and David in the finance dept was also very helpful

Excellent service and an outstanding salesperson. Very attentive, professional, and helpful throughout the entire process. Highly recommended!