Reviews
James was absolutely top-notch! I dropped my car off the day before for an oil change that was scheduled for the next morning. First thing the next day, James called me to go over my requests. I explained to him what was going on with the car in addition to the oil change, and sure enough, he called me back shortly after with an update and asked me how I wanted to proceed. Everything was handled quickly and professionally. Before I knew it, my car was fully serviced, and James had it ready for me to pick up by 8:00 AM. I really appreciate his excellent communication, professionalism, and efficiency. Great job, James!
James was absolutely top-notch! I dropped my car off the day before for an oil change that was scheduled for the next morning. First thing the next day, James called me to go over my requests. I explained to him what was going on with the car in addition to the oil change, and sure enough, he called me back shortly after with an update and asked me how I wanted to proceed. Everything was handled quickly and professionally. Before I knew it, my car was fully serviced, and James had it ready for me to pick up by 8:00 AM. I really appreciate his excellent communication, professionalism, and efficiency. Great job, James!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear and timely communication is at the heart of how our service team operates. We were happy to complete the oil change and handle your additional requests on your Ford Expedition Max so it was ready by 8:00 AM. Your praise and five-star rating mean a great deal to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Had one issue with a sensor, first estimate was close to 1,000 When I said forget it, I'll come pick it up, I got another call saying 'there was an error' and the cost would be 139 + 189. Not surprisingly, when I got there the cost was 425! I was HAD! Never giving EGF another chance to service my car! Found out Les Schwab would have changed out all four sensors for 350! I paid 425 for one! Disgraceful! I wonder if I had sent my daughter in there in a short skirt, if she would have gotten a third amount! You guys are just crooked! Not trustworthy or customer friendly!
Had one issue with a sensor, first estimate was close to 1,000 When I said forget it, I'll come pick it up, I got another call saying 'there was an error' and the cost would be 139 + 189. Not surprisingly, when I got there the cost was 425! I was HAD! Never giving EGF another chance to service my car! Found out Les Schwab would have changed out all four sensors for 350! I paid 425 for one! Disgraceful! I wonder if I had sent my daughter in there in a short skirt, if she would have gotten a third amount! You guys are just crooked! Not trustworthy or customer friendly!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Great service Had a great experience with Jordan he helped me with a Lyft to get home
Great service Had a great experience with Jordan he helped me with a Lyft to get home
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department was happy to arrange a Lyft so you could get home after service on your Ford F-150. Knowing you had a great experience means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The Service we last received from James was exactly what Customer Service should look like. His knowledge and professionalism was superb.
The Service we last received from James was exactly what Customer Service should look like. His knowledge and professionalism was superb.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the service on your Kia Sedona reflected genuine customer care is rewarding. Your kind words and five-star rating mean a great deal to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The recall work i came in for was repaired quickly. And everyone was very polite, professional, and was able to promptly check me in and arrange transportation to and from the dealership.
The recall work i came in for was repaired quickly. And everyone was very polite, professional, and was able to promptly check me in and arrange transportation to and from the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found the recall repair quick and your transportation seamless means a lot to our team. We’re glad our service department could deliver polite, professional care and a smooth check-in. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I've been bringing my 2015 F-150 into Elk Grove Ford for the past 10 years. Always great service. Had to wait at the cashier for 15 extra minutes before I was seen. Other than that, all is well.
I've been bringing my 2015 F-150 into Elk Grove Ford for the past 10 years. Always great service. Had to wait at the cashier for 15 extra minutes before I was seen. Other than that, all is well.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Listens well. Joyful young man and pays attention to details. As I was getting off the car I drove to pick my Ford, I got a small cut and he went and got a couple of band aids. A very likeable young man!
Listens well. Joyful young man and pays attention to details. As I was getting off the car I drove to pick my Ford, I got a small cut and he went and got a couple of band aids. A very likeable young man!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback about the quick assistance after your cut highlights the extra care our team provides during the service on your Explorer. Hearing that our associate listened carefully and brought bandages with a joyful attitude means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The recall work i came in for was repaired quickly. And everyone was very polite, professional, and was able to promptly check me in and arrange transportation to and from the dealership.
The recall work i came in for was repaired quickly. And everyone was very polite, professional, and was able to promptly check me in and arrange transportation to and from the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the recall service on your Mustang was completed quickly means a lot to our service department. We’re glad our team could provide courteous, professional service during check-in and arrange transportation to and from the dealership. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
James provided efficient and personable service. And I was very pleased with the speedy service.
James provided efficient and personable service. And I was very pleased with the speedy service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team was happy to deliver prompt, friendly care for your Ford C-Max Hybrid. Your kind words and five-star rating mean a great deal to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I am finding out that it depends on the service manager you're dealing with. Having them understand your concern to ensure your issue is resolved.
I am finding out that it depends on the service manager you're dealing with. Having them understand your concern to ensure your issue is resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]