Reviews
great! nothing more need be said. saul delivered Professional Service saul did his job extremely well!
great! nothing more need be said. saul delivered Professional Service saul did his job extremely well!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our team handled the service on your Ford so well is rewarding. Thank you for the five-star rating! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Saul provided great customer service/interaction. He took interest in discussing the work that was being performed and then made the time to answer my questions as to other work I was thinking/planning to have done in the future. He is a big plus for return business.
Saul provided great customer service/interaction. He took interest in discussing the work that was being performed and then made the time to answer my questions as to other work I was thinking/planning to have done in the future. He is a big plus for return business.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased our service team took the time to discuss the work on your Ford Fusion and answer your questions about future service. Your recognition of that personal attention means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The service was completed in a timely manner. All my questions and concerns were adequately addressed. After waiting in the lounge for couple of hours I wanted to prepare myself a cup of coffee using the available self-serve machine only to find that providing a simple cup of tea or coffee was too much for the Elk Grove Ford which exists because of their customer base. No customers, no Elk Grove Ford!
The service was completed in a timely manner. All my questions and concerns were adequately addressed. After waiting in the lounge for couple of hours I wanted to prepare myself a cup of coffee using the available self-serve machine only to find that providing a simple cup of tea or coffee was too much for the Elk Grove Ford which exists because of their customer base. No customers, no Elk Grove Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Paid $2,000 for an APIM module to fix a rear camera problem. Did not fix.8 days with no communication! Not Happy! Poor customer service!
Paid $2,000 for an APIM module to fix a rear camera problem. Did not fix.8 days with no communication! Not Happy! Poor customer service!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
been going to Elk Grove Ford for many many years. I like it. It's a little different now that corporate owns it.
been going to Elk Grove Ford for many many years. I like it. It's a little different now that corporate owns it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Good communication , friendly Contacted warranty company timely and took care of all of my concerns. Had it washed at the end too before I picked it up. Good communication. Responded quickly when I called or messaged.
Good communication , friendly Contacted warranty company timely and took care of all of my concerns. Had it washed at the end too before I picked it up. Good communication. Responded quickly when I called or messaged.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Friendly, approachable and helpful. I have always had great service Great customer service and a great team/staff
Friendly, approachable and helpful. I have always had great service Great customer service and a great team/staff
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brought in vehicle at designated time and was told approximately how long the service would be, so I waited....My vehicle was done as they said in the psrticular time ..This was great as I live out of town and I didn't have to rent a vehicle...
Brought in vehicle at designated time and was told approximately how long the service would be, so I waited....My vehicle was done as they said in the psrticular time ..This was great as I live out of town and I didn't have to rent a vehicle...
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Never keep me informed regarding to their issue with their compressor and I drop my truck at 7am and didn't get back after 12pm.
Never keep me informed regarding to their issue with their compressor and I drop my truck at 7am and didn't get back after 12pm.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The service was good but the service advisor was not responsive to my calls/tests.
The service was good but the service advisor was not responsive to my calls/tests.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]