Reviews
Good. I scheduled a recall visit and they called back to instead come to the house to save me time.
Good. I scheduled a recall visit and they called back to instead come to the house to save me time.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very bad experience i left my car for oil and 1 part change they didn't call me to pickup your car I call them and left masage after no answer after 12 day visit dealership they said your car is ready to pickup same day and there's a recal and told them to fix that to they told me you have wait for that part for two year we ordered for you .
Very bad experience i left my car for oil and 1 part change they didn't call me to pickup your car I call them and left masage after no answer after 12 day visit dealership they said your car is ready to pickup same day and there's a recal and told them to fix that to they told me you have wait for that part for two year we ordered for you .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
It was somewhat mixed. I scheduled for shocks and brakes. Correct shocks were not available. Rear brakes were done after mechanic said front brakes were in good shape (appreciated that). Brought vehicle back the next day but wrong bolt stripped new shock threads. You kept it overnight and finished one front and two rear shocks the next day. I wasn't happy with the difficulty connecting by phone with someone that could give me a status update on Saturday after the vehicle was not nearly ready at the projected time. James was good and Sahud was helpful after I finally connected with him by phone.
It was somewhat mixed. I scheduled for shocks and brakes. Correct shocks were not available. Rear brakes were done after mechanic said front brakes were in good shape (appreciated that). Brought vehicle back the next day but wrong bolt stripped new shock threads. You kept it overnight and finished one front and two rear shocks the next day. I wasn't happy with the difficulty connecting by phone with someone that could give me a status update on Saturday after the vehicle was not nearly ready at the projected time. James was good and Sahud was helpful after I finally connected with him by phone.
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Easy service and shuttle is convenient. Shuttle driver is great. No I have no more to say
Easy service and shuttle is convenient. Shuttle driver is great. No I have no more to say
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our convenient shuttle and its great driver is appreciated. Knowing the service on your Ford F-350 was easy means a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
They were all courteous and professional. U was checked in immediately, RJ listened to all my concerns and assured me they would be checked out. K took me hime then came to pick me up when the service was completed. K is the best driver and conversationalist. He is always a joy to ride with. Although i didn't get to spend mu h time with Emma, she is tge bomb along with her Grandmother. I always look forward to seeing bith of them.
They were all courteous and professional. U was checked in immediately, RJ listened to all my concerns and assured me they would be checked out. K took me hime then came to pick me up when the service was completed. K is the best driver and conversationalist. He is always a joy to ride with. Although i didn't get to spend mu h time with Emma, she is tge bomb along with her Grandmother. I always look forward to seeing bith of them.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford F-150 is in capable hands with our service department. Knowing that our prompt check-in, attentive listening, and friendly shuttle rides made your visit enjoyable means a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Fair and honest . Did not play any games. Worked in a timely manner Excellent
Fair and honest . Did not play any games. Worked in a timely manner Excellent
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you felt the purchase of your new Ford Expedition was fair and transparent means a lot to our team. We’re glad the process moved efficiently and earned your trust. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The service department was great. I took my truck in for an oil change; they found a couple things needing repair and helped me get the repairs made quickly.
The service department was great. I took my truck in for an oil change; they found a couple things needing repair and helped me get the repairs made quickly.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford F-250 is in great hands. Hearing that our service department found those issues and helped you have them repaired quickly means a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I scheduled appointment they got my car in & out the same day and they did an amazing job thanks!
I scheduled appointment they got my car in & out the same day and they did an amazing job thanks!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our same-day service on your Ford Fusion met your expectations. Our team is pleased we could have you back on the road so quickly. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Poor customer service. Staffing was poor. Mismanaged. One employee was the service advisor and cashier
Poor customer service. Staffing was poor. Mismanaged. One employee was the service advisor and cashier
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- Buying process
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- Quality of repair
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for working down the price even though we decided to not have the major repair completed
Thanks for working down the price even though we decided to not have the major repair completed
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that adjusting our estimate was helpful means a lot to our service team. We’re here whenever you’re ready for that major repair or any other service for your Ford Focus. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]