Reviews
I am finding out that it depends on the service manager you're dealing with. Having them understand your concern to ensure your issue is resolved.
I am finding out that it depends on the service manager you're dealing with. Having them understand your concern to ensure your issue is resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was great Jason was super nice and helpful he updated me thru the process
It was great Jason was super nice and helpful he updated me thru the process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating! Knowing you found our updates helpful during your Ford F-150 service means a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I was grateful that I did not have to drive to the dealer ship. The mobile mechanic came to my house he was on time he was polite he was courteous, he got the recall problem corrected quickly and he assured me the recall problem was fixed
I was grateful that I did not have to drive to the dealer ship. The mobile mechanic came to my house he was on time he was polite he was courteous, he got the recall problem corrected quickly and he assured me the recall problem was fixed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s rewarding to know you found our mobile service for your F-150 recall hassle-free. Hearing that our technician arrived promptly, treated you courteously, and assured you the issue was fixed means a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Absolutely dissatisfied with the service department at Elk Grove Ford. Will go to other dealerships or independent contractors whenever possible.
Absolutely dissatisfied with the service department at Elk Grove Ford. Will go to other dealerships or independent contractors whenever possible.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Most everything was good. The exception was the notification of when the truck would be picked up. It kept getting put off, and ended up 1 hour later than what was notified. In the afternoon there was a mix-up with my former address and my current address. The truck was delivered initially at the former address. Supposedly, the intake person was supposed to correct the address in the morning. The pickup was at my correct address, but the return of the vehicle was my former address. One would assume that the dealership would have gotten the address correct because they picked it up at my address. However ended up delivering at the incorrect address.
Most everything was good. The exception was the notification of when the truck would be picked up. It kept getting put off, and ended up 1 hour later than what was notified. In the afternoon there was a mix-up with my former address and my current address. The truck was delivered initially at the former address. Supposedly, the intake person was supposed to correct the address in the morning. The pickup was at my correct address, but the return of the vehicle was my former address. One would assume that the dealership would have gotten the address correct because they picked it up at my address. However ended up delivering at the incorrect address.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone I spoke to and worked with were great. Most of my time was with John Paul who listened to me and found the model I was most interested in very quickly. Helpful in pricing along with Rachel. I would recommend John Paul and Elk Grove ford to my friends.
Everyone I spoke to and worked with were great. Most of my time was with John Paul who listened to me and found the model I was most interested in very quickly. Helpful in pricing along with Rachel. I would recommend John Paul and Elk Grove ford to my friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that our team’s quick help finding the right new Ford Expedition and clear pricing guidance made a difference is rewarding. Hearing that you’d recommend us to your friends means a great deal to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brought truck in for service, ordered new truck! Elk Grove Ford handles all my Ford needs!
Brought truck in for service, ordered new truck! Elk Grove Ford handles all my Ford needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford F-250 met your needs and that placing an order for your new truck was straightforward. Knowing that we have you covered for all your Ford needs means a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Good service. Got my car back when promised. Fixed the recall in a timely manner. Friendly employees.
Good service. Got my car back when promised. Fixed the recall in a timely manner. Friendly employees.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that we fixed your Fusion’s recall promptly and got your car back on schedule is rewarding. Your praise of our friendly staff and five-star rating mean a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Quick easy experience Brought vehicle in for service and it was done way faster than I imagined
Quick easy experience Brought vehicle in for service and it was done way faster than I imagined
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service visit on your Ford Edge was both quick and easy. Hearing that the work was done faster than you imagined means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Quick service and kept updated progress Was about 2hours Will definitely be back for future service
Quick service and kept updated progress Was about 2hours Will definitely be back for future service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about quick service and clear progress updates highlights what matters most in our service department. Hearing that you’ll return for future service means a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]