Reviews
I am very dissatisfied with the inspection report and repair this time, but I am too busy with work to drive back to the shop for repairs.
I am very dissatisfied with the inspection report and repair this time, but I am too busy with work to drive back to the shop for repairs.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
When I went to get my car, I found a large piece of parts on the roof of my car in the parking lot. Then I discovered that the screws on the display screen inside the car weren't aligned properly, leaving a large gap.
been going to Elk Grove Ford for many many years. I like it. It's a little different now that corporate owns it.
been going to Elk Grove Ford for many many years. I like it. It's a little different now that corporate owns it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Good communication , friendly Contacted warranty company timely and took care of all of my concerns. Had it washed at the end too before I picked it up. Good communication. Responded quickly when I called or messaged.
Good communication , friendly Contacted warranty company timely and took care of all of my concerns. Had it washed at the end too before I picked it up. Good communication. Responded quickly when I called or messaged.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Friendly, approachable and helpful. I have always had great service Great customer service and a great team/staff
Friendly, approachable and helpful. I have always had great service Great customer service and a great team/staff
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brought in vehicle at designated time and was told approximately how long the service would be, so I waited....My vehicle was done as they said in the psrticular time ..This was great as I live out of town and I didn't have to rent a vehicle...
Brought in vehicle at designated time and was told approximately how long the service would be, so I waited....My vehicle was done as they said in the psrticular time ..This was great as I live out of town and I didn't have to rent a vehicle...
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Never keep me informed regarding to their issue with their compressor and I drop my truck at 7am and didn't get back after 12pm.
Never keep me informed regarding to their issue with their compressor and I drop my truck at 7am and didn't get back after 12pm.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The service was good but the service advisor was not responsive to my calls/tests.
The service was good but the service advisor was not responsive to my calls/tests.
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- Buying process
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- Quality of repair
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Had a set service appointment time. Wasn't seen for over an hour. Didn't have an answer back for 2 days. Both service rep and manager didn't return calls. Had to call sales department to get them involved to get a call back. I love ford vehicles, but our local dealership is terrible with service
Had a set service appointment time. Wasn't seen for over an hour. Didn't have an answer back for 2 days. Both service rep and manager didn't return calls. Had to call sales department to get them involved to get a call back. I love ford vehicles, but our local dealership is terrible with service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Went in for an oil change plus the works, within a couple hours my car was done and available for pick up. Mr Cruz was courteous and pleasant plus he listened to my concerns. I would bring back my 2013 Fusion back for service again!
Went in for an oil change plus the works, within a couple hours my car was done and available for pick up. Mr Cruz was courteous and pleasant plus he listened to my concerns. I would bring back my 2013 Fusion back for service again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Fusion was handled efficiently and that you felt your concerns were heard every step of the way. Hearing that you appreciated our team’s courtesy and quick turnaround means a lot to us, and we welcome your return for any future service needs. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
This dealership gets my truck in at a reasonable time and helps me with everything I need to do to get my truck in.
This dealership gets my truck in at a reasonable time and helps me with everything I need to do to get my truck in.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the prompt scheduling of your Ford F-250 service and our step-by-step support met your needs means a lot to our team. Thank you for the five-star rating. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]