Reviews
It was fine. Went in for a recall repair, had an additional issue, all was taken care of
It was fine. Went in for a recall repair, had an additional issue, all was taken care of
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was very friendly and efficient. Brad was very helpful and provided great customer service.
Service was very friendly and efficient. Brad was very helpful and provided great customer service.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Every time I take it in they don't put things back right missing clips and now screen shuts off and on service department needs to be held accountable already spoke to someone before and this stuff still happens
Every time I take it in they don't put things back right missing clips and now screen shuts off and on service department needs to be held accountable already spoke to someone before and this stuff still happens
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent, results oriented, problem solver, tenacious. The vehicle is 2003 Thunderbird with 34,000miles. Thank you for working on it.
Excellent, results oriented, problem solver, tenacious. The vehicle is 2003 Thunderbird with 34,000miles. Thank you for working on it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and your kind words. We’re glad our service team could provide thorough, solutions-driven care for your 2003 Ford Thunderbird. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
It certainly doesn't seem like you care. Artificial intelligence is not always the best solution.
It certainly doesn't seem like you care. Artificial intelligence is not always the best solution.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Poor response; kept my car for 22days; would not give me a rental car when I asked three times; didn't greet me when I returned to get my car, gave false information to the headquarters and my car was filthy dirty when I came to pick it up; shame on Ford Auto Center
Poor response; kept my car for 22days; would not give me a rental car when I asked three times; didn't greet me when I returned to get my car, gave false information to the headquarters and my car was filthy dirty when I came to pick it up; shame on Ford Auto Center
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Ranjell was professional, true to his words, very helpful. Will not pressure you to do things.
Ranjell was professional, true to his words, very helpful. Will not pressure you to do things.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you found our service helpful and completely pressure-free means a lot to our service team. We’re pleased we could provide honest guidance and support during your Ford Escape service. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I’ve only dealt with the service department, RJ was great. I felt confident that he was listening to my concerns.
I’ve only dealt with the service department, RJ was great. I felt confident that he was listening to my concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and for highlighting your experience with our service department. Knowing you felt confident our team was listening during the service on your Lincoln MKX means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I had a very good experience. I went in hope that they could fit me in; to my surprise they were able to take my car immediately. James was professional, courteous and very helpful.
I had a very good experience. I went in hope that they could fit me in; to my surprise they were able to take my car immediately. James was professional, courteous and very helpful.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could fit your Lincoln MKZ in right away. Knowing you felt well supported and valued throughout your visit means a great deal to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Who ever rotated my wheels on my truck, forgot to put back on my monster hub cap
Who ever rotated my wheels on my truck, forgot to put back on my monster hub cap
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]