Reviews
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Expedition Max felt professional and efficient. Hearing that the work was completed promptly and at the right price means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our team’s professionalism, promptness, efficiency, and fair pricing reflects the standard we aim for with every Ford Expedition Max we service. Your praise for those efforts means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Now that I don't have a service contract you guys find all kinds of stuff that needs to be done
Now that I don't have a service contract you guys find all kinds of stuff that needs to be done
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I had nothing but problems. It's a long story Many appointments For a new car I'm disappointed
I had nothing but problems. It's a long story Many appointments For a new car I'm disappointed
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Mike, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
It was good I did NOT like paying the credit card processing fee; dealership price are already Higher & there wad no advance notice or other alternative; they already Do Not take checks ; so paying over $12 to pay WAS excessive & will make me think
It was good I did NOT like paying the credit card processing fee; dealership price are already Higher & there wad no advance notice or other alternative; they already Do Not take checks ; so paying over $12 to pay WAS excessive & will make me think
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rachelle, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brad Weinrick, the lead customer service rep is second to none in responsiveness and transparency. Top notch customer care
Brad Weinrick, the lead customer service rep is second to none in responsiveness and transparency. Top notch customer care
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our responsiveness and transparency met your expectations is rewarding, and we’re glad you felt well cared for during the service on your Ford Expedition. Your praise and five-star rating mean a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Sal was so nice and he went above and beyond to help us. Trevor, in finance was so nice and accommodating. It was a really great experience.
Sal was so nice and he went above and beyond to help us. Trevor, in finance was so nice and accommodating. It was a really great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad your experience purchasing the used Ford Explorer went smoothly. Knowing you felt our sales and finance teams went the extra mile means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Helpful and responsive. Provide good customer service and was helpful with my car repairs. Thank you
Helpful and responsive. Provide good customer service and was helpful with my car repairs. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team was responsive and supportive during your Ford Edge service. Knowing you felt well taken care of by our department means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I was charged a diagnostic charge for an item that was previously diagnosed and I wanted repaired because they had failed to document the prior diagnosis. A cover was left on the seat of the car. The agent I was working with was new and probably needed more training before handling clients alone. Overall a very poor experience.
I was charged a diagnostic charge for an item that was previously diagnosed and I wanted repaired because they had failed to document the prior diagnosis. A cover was left on the seat of the car. The agent I was working with was new and probably needed more training before handling clients alone. Overall a very poor experience.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear this, Rick. Thank you for bringing it to our attention. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
In for oil change. James explained everything before and after service. Kept me informed throughout the process. Very professional
In for oil change. James explained everything before and after service. Kept me informed throughout the process. Very professional
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of clear explanations and updates before and after the oil change highlights how our service team aims to keep you informed. Knowing you found the service on your Ford Escape professional means a lot to our team. Thank you for the five-star rating and for trusting us with your vehicle. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]