Reviews
I had a very good experience. I went in hope that they could fit me in; to my surprise they were able to take my car immediately. James was professional, courteous and very helpful.
I had a very good experience. I went in hope that they could fit me in; to my surprise they were able to take my car immediately. James was professional, courteous and very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Who ever rotated my wheels on my truck, forgot to put back on my monster hub cap
Who ever rotated my wheels on my truck, forgot to put back on my monster hub cap
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
He applied all of my available discounts and had the car ready to pick up.
He applied all of my available discounts and had the car ready to pick up.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could apply all of your discounts and have your Ford Explorer ready when you came to pick it up. Knowing that pickup went smoothly means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great communication, understanding of what was happening, and didn't have any unexpected expenses. Brad was great.
Great communication, understanding of what was happening, and didn't have any unexpected expenses. Brad was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our communication kept you informed and prevented any surprise costs means a lot to our service team. We’re glad your Bronco’s service went smoothly from start to finish. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brought Mach-E in for service. They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to my car, not one issue was fixed. Self parking still not working. proximity alarm still firing off with no car within proximity, Lane keep assist still not working, terrible service, argumentative staff, and they ripped me off. Dealer literally returned my car with a hole in the front right bumper where a proximity sensor should be. Very likely my entire issue was this missing sensor and not the front camera at all. This dealer service team should be embarrassed. They replaced front camera without need, and neglected sensor replace. I had an argument with dealer and they called the police on me. Policy were very nice and tried to mediate. Dealer only offered my half my money back. Terrible offer. They should not be paid anything for such terrible misdiagnosis, replacing wrong part, overpriced, and terrible service communication. Do not trust your next purchase or service at Elk Grove Ford.
Brought Mach-E in for service. They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to my car, not one issue was fixed. Self parking still not working. proximity alarm still firing off with no car within proximity, Lane keep assist still not working, terrible service, argumentative staff, and they ripped me off. Dealer literally returned my car with a hole in the front right bumper where a proximity sensor should be. Very likely my entire issue was this missing sensor and not the front camera at all. This dealer service team should be embarrassed. They replaced front camera without need, and neglected sensor replace. I had an argument with dealer and they called the police on me. Policy were very nice and tried to mediate. Dealer only offered my half my money back. Terrible offer. They should not be paid anything for such terrible misdiagnosis, replacing wrong part, overpriced, and terrible service communication. Do not trust your next purchase or service at Elk Grove Ford.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brought in my parents' car to sell and Clay coordinated with the appropriate people there. He was very helpful and pleasant to work with.
Brought in my parents' car to sell and Clay coordinated with the appropriate people there. He was very helpful and pleasant to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our coordination helped you feel at ease means a great deal to our service team. We’re glad the service on your Ford Escape Hybrid went smoothly for you. Thank you for your five-star rating and kind feedback. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Very unsatisfactory I had to take my car to another dealership to get it fixed. Very frustrating experience.
Very unsatisfactory I had to take my car to another dealership to get it fixed. Very frustrating experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Did the oil change and 45k inspection, didn't hook the hose back up to the windshield wiper but came to my house to reinstall it
Did the oil change and 45k inspection, didn't hook the hose back up to the windshield wiper but came to my house to reinstall it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. We’re glad our service team could return to your home and reconnect the washer hose after your Mustang’s oil change and 45k inspection. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brad was great to work with. Stayed in touch with me letting me know the progress of my vehicles repair. Always quick to respond when I had questions. He is the reason I am rating my visit a 5.
Brad was great to work with. Stayed in touch with me letting me know the progress of my vehicles repair. Always quick to respond when I had questions. He is the reason I am rating my visit a 5.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team could keep you informed throughout your Ford F-150 repair and respond swiftly to your questions. Knowing that made your visit a five-star experience means a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I was treated extremely well. Both in sales and follow on maintenance.. They are 1 of the best.
I was treated extremely well. Both in sales and follow on maintenance.. They are 1 of the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt treated extremely well, both during your purchase and while servicing your Ford Maverick, means a lot to our team. Our service department is always ready to ensure your Maverick stays reliable and well maintained. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]