Reviews
The service was good but the service advisor was not responsive to my calls/tests.
The service was good but the service advisor was not responsive to my calls/tests.
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- Buying process
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Had a set service appointment time. Wasn't seen for over an hour. Didn't have an answer back for 2 days. Both service rep and manager didn't return calls. Had to call sales department to get them involved to get a call back. I love ford vehicles, but our local dealership is terrible with service
Had a set service appointment time. Wasn't seen for over an hour. Didn't have an answer back for 2 days. Both service rep and manager didn't return calls. Had to call sales department to get them involved to get a call back. I love ford vehicles, but our local dealership is terrible with service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Went in for an oil change plus the works, within a couple hours my car was done and available for pick up. Mr Cruz was courteous and pleasant plus he listened to my concerns. I would bring back my 2013 Fusion back for service again!
Went in for an oil change plus the works, within a couple hours my car was done and available for pick up. Mr Cruz was courteous and pleasant plus he listened to my concerns. I would bring back my 2013 Fusion back for service again!
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Fusion was handled efficiently and that you felt your concerns were heard every step of the way. Hearing that you appreciated our team’s courtesy and quick turnaround means a lot to us, and we welcome your return for any future service needs. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
This dealership gets my truck in at a reasonable time and helps me with everything I need to do to get my truck in.
This dealership gets my truck in at a reasonable time and helps me with everything I need to do to get my truck in.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the prompt scheduling of your Ford F-250 service and our step-by-step support met your needs means a lot to our team. Thank you for the five-star rating. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
It doesn't make sense to schedule an appointment when you still have to wait. Okay
It doesn't make sense to schedule an appointment when you still have to wait. Okay
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
They did 100,000 mile value service Then today I came back because the engine light came on and they replaced the engine gasket
They did 100,000 mile value service Then today I came back because the engine light came on and they replaced the engine gasket
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Prompt service, answered my questions, kept me up to date on additional repairs, very friendly and professional
Prompt service, answered my questions, kept me up to date on additional repairs, very friendly and professional
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service was prompt and our team could keep you informed about additional repairs to your Ford Escape. Your kind words and five-star rating mean a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
It was smooth and effortless process I've bought 3 new vehicles from Elk Grove California
It was smooth and effortless process I've bought 3 new vehicles from Elk Grove California
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad your purchase of a new Ford Explorer went smoothly and felt effortless. Thank you for choosing our dealership again for your third new vehicle. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
There was a recall and my vehicle was at 83,000 miles do I had all the work done.
There was a recall and my vehicle was at 83,000 miles do I had all the work done.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Elk Grove Ford are glad to have you as a customer. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
He kept me updating with everything that was going on with my car and the length of time it would take so that was really good. I appreciate all that.
He kept me updating with everything that was going on with my car and the length of time it would take so that was really good. I appreciate all that.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Elk Grove Ford are glad to have you as a customer. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]