Reviews
Now that I don't have a service contract you guys find all kinds of stuff that needs to be done
Now that I don't have a service contract you guys find all kinds of stuff that needs to be done
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I had nothing but problems. It's a long story Many appointments For a new car I'm disappointed
I had nothing but problems. It's a long story Many appointments For a new car I'm disappointed
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
It was good I did NOT like paying the credit card processing fee; dealership price are already Higher & there wad no advance notice or other alternative; they already Do Not take checks ; so paying over $12 to pay WAS excessive & will make me think
It was good I did NOT like paying the credit card processing fee; dealership price are already Higher & there wad no advance notice or other alternative; they already Do Not take checks ; so paying over $12 to pay WAS excessive & will make me think
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Brad Weinrick, the lead customer service rep is second to none in responsiveness and transparency. Top notch customer care
Brad Weinrick, the lead customer service rep is second to none in responsiveness and transparency. Top notch customer care
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our responsiveness and transparency met your expectations is rewarding, and we’re glad you felt well cared for during the service on your Ford Expedition. Your praise and five-star rating mean a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Sal was so nice and he went above and beyond to help us. Trevor, in finance was so nice and accommodating. It was a really great experience.
Sal was so nice and he went above and beyond to help us. Trevor, in finance was so nice and accommodating. It was a really great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad your experience purchasing the used Ford Explorer went smoothly. Knowing you felt our sales and finance teams went the extra mile means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Helpful and responsive. Provide good customer service and was helpful with my car repairs. Thank you
Helpful and responsive. Provide good customer service and was helpful with my car repairs. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team was responsive and supportive during your Ford Edge service. Knowing you felt well taken care of by our department means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I was charged a diagnostic charge for an item that was previously diagnosed and I wanted repaired because they had failed to document the prior diagnosis. A cover was left on the seat of the car. The agent I was working with was new and probably needed more training before handling clients alone. Overall a very poor experience.
I was charged a diagnostic charge for an item that was previously diagnosed and I wanted repaired because they had failed to document the prior diagnosis. A cover was left on the seat of the car. The agent I was working with was new and probably needed more training before handling clients alone. Overall a very poor experience.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear this, Rick. Thank you for bringing it to our attention. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
In for oil change. James explained everything before and after service. Kept me informed throughout the process. Very professional
In for oil change. James explained everything before and after service. Kept me informed throughout the process. Very professional
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of clear explanations and updates before and after the oil change highlights how our service team aims to keep you informed. Knowing you found the service on your Ford Escape professional means a lot to our team. Thank you for the five-star rating and for trusting us with your vehicle. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Ryan was very professional and made sure that I understood the required repair for my F150. Transportation was provided to me in order that I could go home while the service was being performed.
Ryan was very professional and made sure that I understood the required repair for my F150. Transportation was provided to me in order that I could go home while the service was being performed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could explain the required repair clearly and provide transportation so you could get home during your F-150 service. Knowing you felt confident in the process means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Always a great experience, helpful staff, very professional service. We love the video report of the work being done.
Always a great experience, helpful staff, very professional service. We love the video report of the work being done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise for our video reports highlights how vital clear communication is in our service department. Our team is pleased we could keep you informed and deliver attentive care for your Ford Escape. Knowing you consistently enjoy your visits means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]