Reviews
Good service. Got my car back when promised. Fixed the recall in a timely manner. Friendly employees.
Good service. Got my car back when promised. Fixed the recall in a timely manner. Friendly employees.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quick easy experience Brought vehicle in for service and it was done way faster than I imagined
Quick easy experience Brought vehicle in for service and it was done way faster than I imagined
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service visit on your Ford Edge was both quick and easy. Hearing that the work was done faster than you imagined means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Quick service and kept updated progress Was about 2hours Will definitely be back for future service
Quick service and kept updated progress Was about 2hours Will definitely be back for future service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about quick service and clear progress updates highlights what matters most in our service department. Hearing that you’ll return for future service means a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great and was received updates on progress Happy with service and will be back Enough
Great and was received updates on progress Happy with service and will be back Enough
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about receiving regular progress updates highlights how our service department values clear communication. Knowing you’re happy with the service on your Ford Fusion Hybrid and plan to return means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The techs, both at the Quick Lane and the mobile unit, who assisted me were knowledgeable and professional.
The techs, both at the Quick Lane and the mobile unit, who assisted me were knowledgeable and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback about our Quick Lane and mobile unit technicians highlights the expertise and professionalism our service team aims to deliver during service on your Ford Edge. Knowing they made a positive impression means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Elk.Grove Ford is my favorite place to go because of the professional team, honesty and keeping my car in top shape. I am in my car all the time so safety is a must!!
Elk.Grove Ford is my favorite place to go because of the professional team, honesty and keeping my car in top shape. I am in my car all the time so safety is a must!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford Explorer is in safe hands, and hearing that our honest, professional work helps keep it in top shape is rewarding. Knowing you trust us to maintain your safety every day means a great deal to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Expedition Max felt professional and efficient. Hearing that the work was completed promptly and at the right price means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our team’s professionalism, promptness, efficiency, and fair pricing reflects the standard we aim for with every Ford Expedition Max we service. Your praise for those efforts means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Now that I don't have a service contract you guys find all kinds of stuff that needs to be done
Now that I don't have a service contract you guys find all kinds of stuff that needs to be done
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I had nothing but problems. It's a long story Many appointments For a new car I'm disappointed
I had nothing but problems. It's a long story Many appointments For a new car I'm disappointed
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Mike, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]