Reviews
Most everything was good. The exception was the notification of when the truck would be picked up. It kept getting put off, and ended up 1 hour later than what was notified. In the afternoon there was a mix-up with my former address and my current address. The truck was delivered initially at the former address. Supposedly, the intake person was supposed to correct the address in the morning. The pickup was at my correct address, but the return of the vehicle was my former address. One would assume that the dealership would have gotten the address correct because they picked it up at my address. However ended up delivering at the incorrect address.
Most everything was good. The exception was the notification of when the truck would be picked up. It kept getting put off, and ended up 1 hour later than what was notified. In the afternoon there was a mix-up with my former address and my current address. The truck was delivered initially at the former address. Supposedly, the intake person was supposed to correct the address in the morning. The pickup was at my correct address, but the return of the vehicle was my former address. One would assume that the dealership would have gotten the address correct because they picked it up at my address. However ended up delivering at the incorrect address.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone I spoke to and worked with were great. Most of my time was with John Paul who listened to me and found the model I was most interested in very quickly. Helpful in pricing along with Rachel. I would recommend John Paul and Elk Grove ford to my friends.
Everyone I spoke to and worked with were great. Most of my time was with John Paul who listened to me and found the model I was most interested in very quickly. Helpful in pricing along with Rachel. I would recommend John Paul and Elk Grove ford to my friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Brought truck in for service, ordered new truck! Elk Grove Ford handles all my Ford needs!
Brought truck in for service, ordered new truck! Elk Grove Ford handles all my Ford needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford F-250 met your needs and that placing an order for your new truck was straightforward. Knowing that we have you covered for all your Ford needs means a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Good service. Got my car back when promised. Fixed the recall in a timely manner. Friendly employees.
Good service. Got my car back when promised. Fixed the recall in a timely manner. Friendly employees.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that we fixed your Fusion’s recall promptly and got your car back on schedule is rewarding. Your praise of our friendly staff and five-star rating mean a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Quick easy experience Brought vehicle in for service and it was done way faster than I imagined
Quick easy experience Brought vehicle in for service and it was done way faster than I imagined
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service visit on your Ford Edge was both quick and easy. Hearing that the work was done faster than you imagined means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Quick service and kept updated progress Was about 2hours Will definitely be back for future service
Quick service and kept updated progress Was about 2hours Will definitely be back for future service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about quick service and clear progress updates highlights what matters most in our service department. Hearing that you’ll return for future service means a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great and was received updates on progress Happy with service and will be back Enough
Great and was received updates on progress Happy with service and will be back Enough
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about receiving regular progress updates highlights how our service department values clear communication. Knowing you’re happy with the service on your Ford Fusion Hybrid and plan to return means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
The techs, both at the Quick Lane and the mobile unit, who assisted me were knowledgeable and professional.
The techs, both at the Quick Lane and the mobile unit, who assisted me were knowledgeable and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback about our Quick Lane and mobile unit technicians highlights the expertise and professionalism our service team aims to deliver during service on your Ford Edge. Knowing they made a positive impression means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Elk.Grove Ford is my favorite place to go because of the professional team, honesty and keeping my car in top shape. I am in my car all the time so safety is a must!!
Elk.Grove Ford is my favorite place to go because of the professional team, honesty and keeping my car in top shape. I am in my car all the time so safety is a must!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford Explorer is in safe hands, and hearing that our honest, professional work helps keep it in top shape is rewarding. Knowing you trust us to maintain your safety every day means a great deal to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
Great as always Staff always professional, work done promptly and efficiently. Very professional Price is right for the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Expedition Max felt professional and efficient. Hearing that the work was completed promptly and at the right price means a lot to our service department. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]