Reviews
Rot my mocky in for service. They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to my car, not one issue was fixed. South parking still not working. proximity alarm still firing off with no car within proximity, Landkeep assist still not working, terrible service, argumentative staff, and they ripped me off.
Rot my mocky in for service. They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to my car, not one issue was fixed. South parking still not working. proximity alarm still firing off with no car within proximity, Landkeep assist still not working, terrible service, argumentative staff, and they ripped me off.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Brought in my parents' car to sell and Clay coordinated with the appropriate people there. He was very helpful and pleasant to work with.
Brought in my parents' car to sell and Clay coordinated with the appropriate people there. He was very helpful and pleasant to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our coordination helped you feel at ease means a great deal to our service team. We’re glad the service on your Ford Escape Hybrid went smoothly for you. Thank you for your five-star rating and kind feedback. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Very unsatisfactory I had to take my car to another dealership to get it fixed. Very frustrating experience.
Very unsatisfactory I had to take my car to another dealership to get it fixed. Very frustrating experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Did the oil change and 45k inspection, didn't hook the hose back up to the windshield wiper but came to my house to reinstall it
Did the oil change and 45k inspection, didn't hook the hose back up to the windshield wiper but came to my house to reinstall it
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. We’re glad our service team could return to your home and reconnect the washer hose after your Mustang’s oil change and 45k inspection. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Brad was great to work with. Stayed in touch with me letting me know the progress of my vehicles repair. Always quick to respond when I had questions. He is the reason I am rating my visit a 5.
Brad was great to work with. Stayed in touch with me letting me know the progress of my vehicles repair. Always quick to respond when I had questions. He is the reason I am rating my visit a 5.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team could keep you informed throughout your Ford F-150 repair and respond swiftly to your questions. Knowing that made your visit a five-star experience means a lot to our service team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I was treated extremely well. Both in sales and follow on maintenance.. They are 1 of the best.
I was treated extremely well. Both in sales and follow on maintenance.. They are 1 of the best.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt treated extremely well, both during your purchase and while servicing your Ford Maverick, means a lot to our team. Our service department is always ready to ensure your Maverick stays reliable and well maintained. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Thanks Very happy with service Will continue with elk grove ford for all services. Thank you
Thanks Very happy with service Will continue with elk grove ford for all services. Thank you
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you’ll return to our service department for your Ford Edge means a lot to our team. Thank you for trusting us with all your service needs. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
It was perfect like always and they dropped off the car at home so I didn't have to figure out how to pick it up
It was perfect like always and they dropped off the car at home so I didn't have to figure out how to pick it up
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you find our service perfect every time is rewarding. We’re glad the home delivery made picking up your Ford Fusion effortless. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
I felt like my satisfaction was important to him. Give James Cruz a raise please.
I felt like my satisfaction was important to him. Give James Cruz a raise please.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you felt valued throughout your Ford F-150 service. Your kind words about our service advisor mean a lot to our team. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]
Doug did a great job with our vehicle. I would recommend Elk Grove Ford for service.
Doug did a great job with our vehicle. I would recommend Elk Grove Ford for service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Lincoln Navigator is in great hands. Knowing that you’d recommend our service department means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 [email protected]