Reviews
Our 2022 Ford Escape Hybrid has spent a good deal of it’s
Our 2022 Ford Escape Hybrid has spent a good deal of it’s young life at the Service Center. The first year we had continuous air conditioning problems but they eventually corrected it after several visits. I was not happy that a free rental car was not made available given the length of time they had our car. It is now on its third recall and we are still waiting for one to get fixed. I just took it in for the Quick Lane oil change and that was done quickly and efficiently.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
Great dealership, I’ve bought several vehicles from Elk
Great dealership, I’ve bought several vehicles from Elk Grove Ford and have all of them serviced here as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
She it's friendly She it's friendly and take for the
She it's friendly She it's friendly and take for the customer,my problem it's my car have same situation every year
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
AJ, Thanks for sharing your thoughts about your experience with Elk Grove Ford. Linda and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
Outstanding customer service which went above and beyond.
Outstanding customer service which went above and beyond. Love the drop off service. Excellent staff.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
It was all good.
It was all good. Got done what I wanted to do. The only thing they didn't do was find a screw for the visor.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
I had an appointment for Friday and I dropped it off
I had an appointment for Friday and I dropped it off Thursday after 3:30 and they had everything done by 4:30 I love the service that gave me thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
Ivan, Elizabeth and the man at the service counter went
Ivan, Elizabeth and the man at the service counter went above and beyond to help me. A+ service. I'm so grateful for them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
Excellent service Excellent service, they explain
Excellent service Excellent service, they explain everything in detail, I highly recommend them Excellent service, they explain everything in detail and they don't make you wait long to serve you. I highly recommend them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
Michael took time to explain the maintenance work and he
Michael took time to explain the maintenance work and he assured that, w/test drive, all is functioning properly.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vicky, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Michael was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com
They neglected to do a part of the service but I was
They neglected to do a part of the service but I was called by someone and they made it right.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com