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Reviews
Problem quoted was resolved. No surprises with cost estimate and payment. Service rep was helpful and courteous. All good.
Problem quoted was resolved. No surprises with cost estimate and payment. Service rep was helpful and courteous. All good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the cost estimate for your Ford Explorer held firm and that our service rep was helpful and courteous means a lot to us. Your five-star rating is greatly appreciated. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
I had scheduled an oil change and a software update at NUCAR. It is a 45 minute drive for me so having a fast and reliable service provider is very important to me. When I dropped my car off I was met by the service manager and received a very friendly greeting. I was expecting to wait about an hour and a half for the service. To my surprise the software update and oil change was completed in less than an hour. I highly recommend NUCAR for all your service needs and your next car purchase. Great team to work with.. LB another satisfied customer.
I had scheduled an oil change and a software update at NUCAR. It is a 45 minute drive for me so having a fast and reliable service provider is very important to me. When I dropped my car off I was met by the service manager and received a very friendly greeting. I was expecting to wait about an hour and a half for the service. To my surprise the software update and oil change was completed in less than an hour. I highly recommend NUCAR for all your service needs and your next car purchase. Great team to work with.. LB another satisfied customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about receiving fast, reliable service despite the 45-minute drive highlights what we aim to deliver. Our service department is pleased we could complete both your oil change and software update in under an hour for your Ford Explorer. Your recommendation and kind words mean a lot to us. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
Always professional, always courteous, excellent service, super quick. Covered repairs were within warranty and done very well.
Always professional, always courteous, excellent service, super quick. Covered repairs were within warranty and done very well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the warranty repairs on your Ford F-350 met your expectations for speed and quality is rewarding. Hearing that you found our team professional and courteous means a lot to our service department. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
Ashley is great very thorough and got everything done as it should have got done. Very customer centric. Excellent communication
Ashley is great very thorough and got everything done as it should have got done. Very customer centric. Excellent communication
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our thorough work and transparent communication met your expectations is rewarding. Your praise of our customer-focused service on your Ford F-250 means a lot to our service department. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
Was very pleased with how they handled everything and did the inspection on the gas tank strap in a very short time
Was very pleased with how they handled everything and did the inspection on the gas tank strap in a very short time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fast, thorough inspections are a priority for our service department. Knowing that we completed the gas tank strap inspection on your Ford F-150 so quickly and smoothly is rewarding. Your praise means a lot to our service department. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
The complete job wasn't done, my truck windshield had yellow writing all over it, wasn't told the undercoating wasn't complete or going to be completed till end of day
The complete job wasn't done, my truck windshield had yellow writing all over it, wasn't told the undercoating wasn't complete or going to be completed till end of day
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Brought my truck in for 2 recalls. Lost it for the day. No call back in the afternoon as promised. Had to call twice in the morning to find out neither were done.
Brought my truck in for 2 recalls. Lost it for the day. No call back in the afternoon as promised. Had to call twice in the morning to find out neither were done.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Dale advocated for me with the insurance company to get my truck fixed correctly. I had my truck towed from Brown's Ford Johnstown NY to Nucar because Nucar is my place for service.
Dale advocated for me with the insurance company to get my truck fixed correctly. I had my truck towed from Brown's Ford Johnstown NY to Nucar because Nucar is my place for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford F-150 is in good hands with our service department. Our team is pleased we could advocate with your insurance company to secure proper repairs for your truck. Knowing you trust us enough to have your vehicle towed here for service is truly rewarding. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
Dale advocated for me with the insurance company to get my truck fixed correctly. I had my truck towed from Brown's Ford Johnstown NY to Nucar because Nucar is my place for service.
Dale advocated for me with the insurance company to get my truck fixed correctly. I had my truck towed from Brown's Ford Johnstown NY to Nucar because Nucar is my place for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could advocate with your insurer to ensure your Ford F-150 received the proper repairs. We appreciate you having your truck towed from Brown’s Ford Johnstown to us, and thank you for making us your place for service. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"
Prompt courteous service. Work was well done and on time. Would recommend to other people.
Prompt courteous service. Work was well done and on time. Would recommend to other people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service prompt and courteous and that we completed the work on your Ford Maverick on time means a lot to us. Thank you for recommending our service to others. "Everyone Loves a Nucar!" "A Legacy of Service and Selection" "Proud to be part of the community we call home"