Ciocca Kia of Ewing

The dealer sold me a 2026 Kia Sportage brand new off the lot on November 29th, 2025. It was pointed out to me in February that the panel under the drivers side door has the wrong finish? (shiny vs. matte). I honestly had not noticed. I brought it back to the dealership and they promised to fix it no charge, ordered the correct piece and had the painter come in three times but it did not work out for timing reasons. On the FOURTH time, I went in for the replacement work to be done and they told me that they'd need the whole day vs. the couple of hours promised. They drove me home and then called me to say that they would not fix it. "No way we are fixing this!" Rude, dismissive, horrible service.

Hi, my name is Gary. The dealer has given me the runaround for five months for service contract that the lending department said to get so I can get a lower interest rate. They also told me if I canceled within a month I would be refunded $2518. Now it’s been five months having a manager. Tell me that a check was in their possession and after changing from the original lender to a new lender, the money seems to have disappeared. I think the only thing to do is call Attorney General’s office and see a lawyer.

Terrific sales, I bought my car there. I am over a 100 miles away, they were great. They followed through with everything they promised. Since then, my service husband superb, my second oil change. I dealt with a young man. Named Kevin, he was terrific in and out. Perfect job, a terrific dealership, I sing its praises, and I refer people all the time. It's worth the trip

they only care about selling you car and for that they will make all fake promises. as soon as you leave the facility with your new car, they dont give a xxxx about you or promises they made. no responses, no follow ups, no acknowledgements to emails/calls. will not recommend to anyone. i used other dealerships in the past, so far found this dealership the worst of all. will not recommend this dealership to anyone. lazy useless and incompetent people works here including general manager.

My Daughter bought a used 2022 Honda HVR from Ciocca. Before leaving the dealer lot we noticed a small chip in the windshield. We reported to the manager who looked at and told us that Ciocca will take care of the chip. He also gave us in writing a promise to take care of the chip. That was April 5th and they still have not kept their word. They have only responded to a review on their web site and two phone calls out of dozens. Their standard response is a manager will get back to you. It's May 13th the chip is still in the windshield. This was my Daughters first car purchase and this is the lasting impression of customer service she will have. We are just asking for a simple repair, I hope this is not handle all their warranties.

Call desk gave me an appointment but when I got to Olden Ave Ewing, NJ they had no record of it. Recall work they said they did was not performed as steering column was still dirty; no finger prints. No muti-point checklist performed as noted on invoice nor were the floors and seats vacuumed as noted on invoice.

Just had a not so nice call with a woman named IVORY who works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it towed to the dealership today. Things were going well up until the point where she asked me for my name. I gave her my name and asked for hers as well. She stated that her name was Ivory but refused to give her last name. I did make a comment that it seemed evasive to not want to give her last name but I was fine with it. This UNHINGED woman proceeded to yell at me that she doesn't give her last name because her son was murdered 2 years ago. I then yelled right back at her that I didn't kill her son. She then hung up on me. I called back and reported her to her manager Lisa. I reported her because I think she may need to seek counseling. If asking her for her last name is triggering a traumatic experience, then maybe she should not be answering phones. I do not want this woman to lose her job or anything like that, but maybe a change in duties might be helpful. Briana Blackshear

We had the opportunity to lease a Kia Telluride from Yasir and Frank. We had an amazing experience and will absolutely be back for many vehicles in the future. We have never experienced this level of customer service, it was outstanding! They went above and beyond and I could not recommend Frank and Yasir more.

After many calls,going to 2 different repair shops,and not being able to travel far all summer. I finally found out what was wrong with my car. I don't know why the part failed because I did all the required maintenance for my car on time for 7 years. I want to thank my service advisor Charles for fixing the problem. It turns out it was the catalytic converter, so Kia agreed to fix it with a one time Good will repair , and I paid for the labor. I was okay with that I needed my car working properly. Charles provided great customer service, and I bought my car in the morning he made sure I had my car repaired by the mid afternoon Thanks. Thank you Cicioca Kia for Great service I will maintain being a loyal customer. When I bought my car my sales representative told me to only let a Kia dealer work on your car. LookIng forward to continued GREAT SERVICE 👌👍😊

I emailed the dealer several times and was told that they had several Kia Sportage hybrids. When I asked for a price, I never got a response. I drove an hour to look at the vehicles. I met with Sam at the dealership. He was personable and told me that they did not have the vehicles. He also told me that they were 3.5k over msrp. This all could have been communicated via email. I do not fault the sales person as he was honest and apologetic. The dealership/management need to get their act together. It was a total waste of time.