Nate Wade Subaru

Excellent Sales Team, Terrible Finance Experience I purchased a vehicle from Nate Wade Subaru on July 30th, 2026. My experience with the sales department was extremely positive. A huge shout-out to Sarah, who worked hard with us for months to find the perfect vehicle. Because we live an hour and a half away, she kindly started our paperwork before we arrived to speed up the process for us and our three kids. She also worked tirelessly to get us into our target monthly payment. Furthermore, when the car was unfortunately damaged during unloading, Sarah immediately involved a manager to ensure it would be repaired. The disappointment came when we reached the finance department. We worked with Paul Burt, and I strongly suggest asking for anyone else if you visit this dealership. After waiting nearly an hour to see him, we were exhausted and ready to sign. Instead, Paul aggressively oversold extended warranties and completely ignored our fatigue. When I spoke up, he actually threatened to sell our car to someone else, stating, "I can sell it tomorrow for $3,000 more." From that point on, he only spoke kindly to my husband and was incredibly condescending toward me. We arrived at 6:45 PM and did not finish with Paul until 9:45 PM, leaving us with a long drive home late at night with three kids. What should have been an exciting day was ruined by Paul’s aggressive sales tactics, condescension, and refusal to listen.

Showed up Sat at about 3:30pm and told the young lady I was there to meet Austin. We didn't have a set appt but sitting there 15/20 mins no one greeted us or came over to handle their customer, we took off. What a waste of time here!

Our last Subaru Outback served us well for 15 years. This made a new one an easy choice. Nate Wade made the buying experience very easy with great customer service, vehicle knowledge and making sure we were getting what we wanted. Very much appreciated!

Happy with the service they provided. It was fast and they did a good job. The customer service rep (I think her name was Aubrey) was very friendly and helpful. Definitely earned the 5 star review

Express service for prepaid services was great. Wait time was only about 30 min this time!!

Since the first time we stepped into Nate Wade Subaru building we were treated very professionally, with care, and provided all the information we needed to make a decision on buying a new car without lies like other car dealers we visited before them. I recommend Nate Wade Subaru to all. Their service department is great, very knowledgeable and with great workers that have pride in their work. I come all the way from Northern Utah to Salt Lake just to have my car and myself treated right and only Nate Wade Subaru has provided such environment.

We have had only good experiences here, from our original purchase through ongoing service for our Outback. The service department is excellent. Quick, thorough, and very helpful.

Johnny Meas was terrific in helping me. Why write fifteen words when seven was enough.

We were lucky to get Austin as the Sales Rep. I have very high customer service expectations, he exceeded them. Easy to work with and responsive communication

I reached out about a Mercedes they had on the lot and was lucky enough to get Jay as a sales person. Living out of town, he made sure our experience was positive and from the first second he made sure we were informed buyers, which was comforting! He coordinated comparatives with the Ken Garff Mercedes dealership helping us to feel confident as buyers. Jay even delivered our car to us after some improvements were made! I want to also recognize Lyle who handled our financial work. He took time to educate my daughter about the process of buying a car which will help set her up for success when she goes through this process.