Toyota of Woodbridge

Nico helped me out a lot he was really friendly and fair. I was in a tough spot and really needed a car and he really hooked me up. The finance person was really pushy I did not enjoy working with him.

A very deceptive dealership, and the philosophy seems to stem from the top. I recently went down to buy my Camry XLE and was shocked that although I had sent emails verifying my understanding of the price I would be paying...upon arriving at the dealership I was told that they would not honor the price we had been discussing. They had $1,500 worth of factory to dealer incentives for military service and recent college grad. In all of my correspondences with three different people of the sales staff did they raise mention anything such as, "Remember, the price we are quoting includes blah blah blah...do you qualify for them?" They were holding back on such details until I had driven all the way down there, figuring I'd be so excited to walk out with a car, I would just agree to the higher price. I didn't...I walked. The next day I sent an email to Jim Giddings, explaining the bad behavior of his salesman and expected an apology. No, instead I got him defending their actions. Here is part of what he wrote me. "As far as your claim of deceptive advertising the add that was sent to you or seen on our website is the exact same type add car dealers have been running in newspapers for decades; even before 1992. Dealers will always advertise the lowest price they can sell a car for including all incentives with a disclaimer at the bottom of the page disclosing at rebates and incentives. That was done with this internet add also." So I see now that it is a "company wide" philosophy of deception rather than an isolated incident. Yesterday, I closed and picked up my Altima Nissan 2.5SL from Rosenthal Nissan Mazda. The experiences were night and day in difference. The price I was told was...GASP...the price when I signed...and it was an EXCEPTIONAL price to boot. It redeemed dealerships for me. I had had similar bad behaviors at another Toyota and also at a Honda dealership. So while Mr. Giddings may be right that such bad behavior may be "industry standard" there is at least one dealership out there that does not operate this way. Do yourself a favor - avoid Lustine, and go to Rosenthal...they know how to treat their customers.

BUYERS BEWARE!!! After being warned by Mr. Donnell Denney that the competing Toyota dealership was offering too good of a price that he recommended I go for it, he made it a double lied to for the day as both dealerships were not honest in what they said on the phone. I informed Mr. Denny that I was on the way and once I arrived he was too busy and had someone else wait on us, only to have a sales manager come with the story of I can't sell the car at that price??? The only reason for the visit to the dealer was to test drive and close the deal and not to be lied to and then no where to be found as we left the dealer ... BAD BUSINESS TO LIE TO YOUR CUSTOMERS! Bought the car hundreds cheaper the very next day!

Pathetic experience at the dealership. Called me in saying that they will give me high price for my trade but offer was very bad. Instead of talking realistic numbers, manager, Nadeem was more interested in speaking his personal experience. He was so unprofessional that he literally told me that dealership don't care about my business unless they make good money on Camry hybrid. Well, that was it and they lost my business. Josh called several times too but pretty much repeating the same thing and discussing the unrealistic numbers. In his last call, he was very rude and started shouting over the phone. Do not believe on the dealership advertisement of top $ trade and lowest price vehicle etc. It is just not the place to be if you want a decent deal.

Mr Bryant Jones is the best Service man at Lustine Toyota!I would recommend him for a promotion right NOW. He knows how to take care of his customers.

My assigned service adviser was out, in a training class. Mr Jones quickly seized the opportunity to be pro-active,he offered his assistance and ensured I was well take care of. I appreciated his friendly professional attitude and his willingness to go out of his way to assist me. Thanks!

Another Job "Well Done", Victor Bassey! Especially in view of the total power outage your dealership was experiencing upon my appointment arrival today. Thank you....

I had perform my VAN 90K and timing belt services He down the service on my VAN very nice and excellent after service I notice van is running very smooth and quite. He was kind and honest. Whatever he had given me the service estimated amount. Final overall bill come to less than the estimated amount. I was happy and impress with service. My overall experience is the best and excellent. I will always recommend him.

Maurice Thompson was a pleasure to work with. I came in with no appt. and Maurice was more then happy to check in my vehicle and address my service needs, EPA and va inspection,. He informed me of the hour wait and offered me a shuttle ride. I declined and had a seat in the waiting room. Maurice came and called me in 40 minutes much to my delight. He walked me to the register, went over the work done and personally pulled my vehicle in to the service lane. Needless I was very impressed and will be returning to Maurice when my car needs its next service.

I'm surprised at all the reviews I saw that were good. Very surprised actually. VICTOR was VERY good to me when I came although the person that was supposed to be helping me, Bryant, wasn't even there for my appointment. They couldn't find him, I guess. So I sat and sat and then Victor came and helped me. I was so annoyed. It's bad enough that I tried to call and sat on hold for literally 20-25 minutes. I even tried other options when I called to see how long I would be on hold and I sat on hold. Victor helped me out and was very understanding. I walked around while my car was being worked on and everywhere I went, they were trying to sell me another car. I just got this car from you guys. I understand that's your job and all but that's harassment. Maybe Bryant was having a bad day but I really felt, since I have purchased my USED car, that they don't particularly care for used car owners. It really annoyed me. Yes, it was at the end of the day and maybe they were very busy but the customer service SUCKED on Bryant's end. I'm really annoyed that I have to continue to go to this place for service in order to keep my warranty. Oh, I actually called Bryant to see if I could make an appointment for my 90K work and parts answered and said they would give him my message (parts ALWAYS answers). I never got a call back. I'm calling to GIVE you people money and you can't even respect me enough to call me back. I really hate this place and I will be talking to the manager. It was horrible and I would never tell ANYONE to go there to purchase a car new or used.