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Toyota of Woodbridge

(1,268 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (888) 643-3078 (888) 643-3078
Used (888) 644-8157 (888) 644-8157
Service (888) 645-4458 (888) 645-4458

Reviews

(1,268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Woodbridge from DealerRater.

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Great customer service

Alex Garcia saw that I was waiting for the person that I had my appointment with and made sure to get the process going. Everything was done in an hour. I really appreciated his help. Everyone was friendly and polite from the gentleman that greeted me when I pulled the car into the bay to the cashier when I checked out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate this wonderful review about your experience with Alex! Thank you for your support, and please let us know if we can ever be of further assistance!

4th vehicle from Lustine

Friendky, smart and helpful. All my questions answered, no talking down to woman. This is my fourth purchase from Lustine, I come back because of the people. Also use them for all service needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so grateful for your feedback, Lynne! Thank you for your business and support for our team here at Lustine Toyota. Congratulations on your fantastic new vehicle and please let us know if we can ever be of further assistance!

Alex is always the best.

Alex always does the best and would recommend him to anyone. Alex is a must keep for this dealership and I would recommend to the supervisors to provide any and all bonuses possible. A must keep!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

Prompt Routine Service

First rate service from Chrissy Kocinos. Routine service was done on our Camry within an hour! Chrissy was very helpful in documenting service that was done last month on our Prius. That service that had incorrect mileage on the invoice. We've had no service problems since we bought our first Toyota at Lustine in 2013.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It was such a pleasure serving you, Steve! We greatly appreciate your business and appreciate this terrific feedback. Thank you for your support and please let us know if we can ever be of further assistance!

110,000 mil Service

Excellent service from Alex Garcia -- always with a smile and willing to go the extra mile. Alex is our go-to service advisor, and has been for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so happy that you are able to rely on our team to provide an incomparable service experience. We will make sure that Alex knows about this wonderful review. Thank you for your support!

Great Service every time

I always feel satisfied after my service at Lustine Toyota. That’s why I’ve been coming back there since 1995. I always feel reassured that my car will be in the best shape possible when they finish servicing my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

This is amazing to hear, thank you for trusting us for so many years! We really cannot thank you enough and we hope you will continue to choose Lustine Toyota for many more years to come!

Service

Alex Garcia always provides professional and outstanding customer service. He explains clearly work to be performed and strives to get the work done on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know about your great experience with Alex! We appreciate your support and look forward to continuing to work with you here at Lustine Toyota!

Great Experience

Jon was wonderful in explaining the differences in the vehicles we were looking at. He took the time to address our needs and didn’t rush us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again.

Great customer service representatives make Lustine shine!

Our famiIy has been a loyal Lustine customer for more than 15 years. While service and sales have not always been stellar in the past, Alex Garcia and Isaiah Zegeye are top notch professionals and ALWAYS work extremely hard to ensure customer satisfaction is achieved! Both are worthy of the highest award you offer for excellence!! They are the reason I now keep coming back as I know everything within their authority will be done to ensure the job is done right and as quickly as possible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again, Cynthia!

Amazing experience

All staff was extremely nice and very professional. I was in and out very quickly with no hassle. My sales rep was very professional and informed and I was very pleased with him. Made sure I understand all details about car and was satisfied with all pricing before I signed any paperwork. I will definitely be recommending him to friends and family for sure. All in all I give me experience a 10 out of 10 for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was such a pleasure serving you, Ariel! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!