Ourisman Chrysler Dodge Jeep Ram of Woodbridge

My salesman was Doug Canty and he was so great to talk to you and very honest and knowledgeable. I got a 2015 Dodge journey and I traded in my old journey and they gave me a great deal on my trade in as well. The only downfall they have was that their lot is like 3 miles away off of route 1 which is a high traffic area so it took up more time then I would have liked. Overall, great dealership!!!

Horrible customer service. My brother is in the military. Recently purchased a vehicle from Lustine. Not a bad deal but once he left the dealership and a day or so later started noticing things wrong with the vehicle. Which he was told when he purchased it NOTHING was wrong with it. Each time he has gone to the dealership to get service and have these issues taken care of they have given him very rude service and did not want to take care of the problems. Even the so called GM acted as though this was not an issue and something he had no time to deal with. Ignored my brothers calls and then tells him he never got a message to call him, when in fact he did try to reach him back once out of the 7 times. When you call and try to get service your transferred and it rings 50 times, finally you get tired and hang up. You also get transferred all over the dealership when you call in for service. Jesse Annis he's a joke. A so called used car director. Was very rude with me when I called to question the status of my brothers vehicle. No customer service skills at all and that applies to Jesse, assistant GM and the GM. This will be going to corporate as well. No respect for a Sgt. In the military. Not only should you respect him because he is in the military, but also because he is a customer of yours. Lustine, rated 0 and only rated one star cause I had to in order to leave a review. Thanks for your nasty attitude and bad customer service.  DONT BUY FROM HERE.......

If you plan to buy a very popular car and you find there are so many dealerships around, you may need to be very careful. Lustine's sales and internet sales manager ring me up in a holiday morning saying that they would like to beat the offer I have.Here is what he said in the email "We are the largest volume dealer for Jeeps in the Mid-Atlantic. If you already have an offer from another dealership on a similarly priced Grand Cherokee I can beat it by AT LEAST a few hundred dollars." However, when I brought my offer from other dealer to their place, driving 30 minutes, the sales come back and forth with the manager who promised me in the email called David for an hour. At the beginning, they give me a price lower than the offer I have ( only 150 bucks lower, not a few hundreds).I think it is acceptable. After I decided to move to the next step and talk about the interest rate, they told me they can not beat the price, because they are losing money.They overturned their offer saying that offer was including my trade. But I never get any price information of my trade from them. When they want to play the trick, they always have so many excuses. They said their GM Jason Dill decided not to sell the car! They provide a OTD price 2000 dollars more than the offer I have, and I feel so upset because they cheated me to drive to their place and did not keep their promise. The GM is even saying that my offer is not verified and no one signed the offer. ( The offer was given by another dealer in the showroom one day earlier, actually I have 2 offers on hand at that time). The GM Jason Drill said that you should go to that dealer to buy the car! And when I insist that what he is doing is playing with us, he said this is blackmail. I feel so angry about this experience in Lustine. I know many dealers they put an appealing price online to attract you to visit, and after you were in the showroom, they will say that there are so many kinds of rebates you are not qualified. I have been trying to make things simple, but Lustine break their promise and made a very bad impression on me. I just want sharing my experience with all of you in case you will waste too much time on this. I got my car the next day in the other dealer at the price they offered, which is regarded as a unbelievable price by Lustine. Note that they do not honor what they said in phone calls; their price is no less than the average; But they are doing well in business, possibly by baiting us there and rip off those who are less informed.

I would recommend this dealership to anyone.Michael Ballard was very helpful with assisting me.My experience from the time I walked through the doors was excellent.

I recommend this dealership to anyone, I delt with Doug Canty great salesman very knowledgeable with every vehicle we looked at and did his very best to ensure that me and my wife were satisfied with our new vehicle. I wish the whole process could have been done by him. If you go to lustine jeep seek out Doug Canty true professional.

Dexter shuttled me home from the dealership while my car was getting an oil change. He was very courteous and friendly and very pleased with the service he provided me. Very nice man. A good representation of the dealership. Thanks Dexter. Donna Blackwell

I was very overwhelmed with buying my first vehicle but Michael Ballard put me at ease and explained everything to me. The service was excellent. I wod definitely go back.

I went to Lustine Dodge to just look around and Mike Ballard approached me. Very friendly and pleasant. Answered all my questions and didn't push too hard. That's the type of salesperson you want. Because of him when I'm ready I'm coming to him to get my new vehicle. Great employee keep him around.

Micheal Ballard is so friendly,helpful and knowledgeable of the vehicles. I will recommend friends and family. He was able to take the time to walk me through the products and best suitable price for me.

I went to Lustine Dodge to look at some used cars. I was greeted by a friendly and helpful gentleman by the name of Michael Ballard. While I was there he took his time and was able answer any and all of my questions. He showed multiple vehicles that he felt would suit my liking and fell into my price range. I appreciate the time and patience he had to help me. Thanks Michael Ballard