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Ourisman Toyota 40

(588 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
New (410) 575-1436 (410) 575-1436
Used (410) 575-1158 (410) 575-1158
Service (410) 575-1434 (410) 575-1434

Reviews

(588 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Toyota 40 from DealerRater.

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Excellent Buying Experience! My husband and I were...

Excellent Buying Experience! My husband and I were looking for a specific new car. Internet salesperson, Hal Neat, did a great job of researching their inventory and working up a preliminary deal for us. At the dealership, Salesperson, Andrew Wood, did a nice nice job of preparing all the sales documentation and the car itself. Finance Manager, Tony Cirincione did an extraordinary job closing the deal for us. Sales Manager, Matt Filling was instrumental working behind the scenes making sure our car buying experience was first rate. The dealership was clean, organized and we'll kept including all pandemic safety precautions. What a great dealership! What a great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Took my minivan for a oil change and tire rotation I...

Took my minivan for a oil change and tire rotation I marked my tires with yellow crayon, it was raining ,the next day still same marks so I called and got some b.s. ,then i sent a email to them and they did not reply for 3 weeks now i got a email to call tony martin, I did and left a message still 2 weeks later no call

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

I really liked Thompson until we had problems with the...

I really liked Thompson until we had problems with the piece of crap that was sold to us. No one will call us back to fix. No problem throwing us into the vehicle though. I am so pissed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

new car purchase

My wife and I visited a couple different Toyota dealerships and purchased our new 2019 Rav4 hybrid from Kevin Walker at Thompson Toyota. Kevin was very professional and answered all of all questions. I am in the service / sales business and will highly recommend Kevin at Thompson Toyota to anyone looking to purchase a car. He is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Paint job did not match

My Chevy truck was hit since I live inEdgewood I decided to take my truck to a local dealer for repairs. I have met the owners of Thomson’s on many occasions and was impressed with their commitment to the community so I decided to use them. When I went to pick my truck up the passenger side bed fender was painted a shade darker then the rest of the truck. They tried to tell me it was due to fading, but the entire truck was just repainted two years earlier. When I brought it to their attention they said it is what it is.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.

Awesome Salesman Craig and Awesome service guy Greg

I went and met with Craig and I told him what I wanted and what I didn't want and where I wanted to be price wise and boy did he deliver right on the first shot! SOLD! Easiest deal I have ever done. Greg in the Service Dept is awesome funny very customer oriented and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We cannot thank you enough for this wonderful feedback! Congratulations on your fantastic new vehicle, and thank you for choosing Thompson Toyota!

Great price and great experience!

I had a great experience buying my new car at Thompson. My salesman, Dan Marcheski, had all the car's I wanted to test drive waiting in front of the dealership. He was able to get me a great price on the new car and a great price for my trade in. I highly recommend Thompson and I highly recommend Dan Marcheski.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback! Congratulations on your new vehicle and thank you for choosing Thompson Toyota!

State Vehicle Inspection

I took my new car for a state vehicle inspection. It takes a few hours but that is to be expected. All of the staff I encountered was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

Service center

From the start of my first service appointment they were Fast, friendly.Made me aware and explained a recall and order part. Made it easy.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your experience with our service team. Thank you for choosing Thompson Toyota!

Great service, annoying sales stalker

There was a very pushy car insurance saleswoman who was pressuring everyone to let her have their personal information (name, address, birthdate, email) so she could work up an insurance quote. I came in to have my car serviced, not buy insurance. She was aggressive and rude!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your visit. We appreciate your feedback and will investigate this matter further. Please reach out directly if you have any additional questions or concerns, as we would be happy to help.