Reviews
Best car buying experience yet
I stopped in after checking some vehicles on the Internet. I requested an availability on a couple of vehicles and received a response within minutes. I was then sent a 'boarding pass' to see Wayne if I could make it in without any pressure or expectation. It was great to know someone would know what I was interested in and available to talk with me if I were to come in. When I arrived, I was greeted and shown that Wayne was busy at the moment and asked if I could wait. A few minutes later Wayne greeted me and explained that he would be with me shortly. A few minute later I was asked which car I was interested in and it was retrieved while Wayne's wrapped up with his client. Wayne was very friendly and professional and explicated the vehicle and related models then qualified my needs. He then took the time to show me comparable models that were both less expensive and more expensive to make sure I knew the differences and which were more suited to my needs. After I made my choice, Wayne had the pricing and financing done within half an hour. Rick then handled the closure so that Wayne could help another customer that had returned. It was absolutely the smoothest car purchase I've experienced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We are very happy to hear that it was a smooth process with Wayne for you as we know buying a car takes time out of your day. Enjoy your new car and we look forward to seeing you again in the future! Sincerely, Tom McGeachy – General Sales Manager
Best Car Buying Experience of My Life!
I went in to Thompson Toyota Scion today with a price in mind. Without even telling Josh my budget, he worked to ensure my payments came in at a reasonable price. I started my car search here, and didn't have to go anywhere else. I highly recommend going to Thompson if you're in the market for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Daniel, we appreciate you taking time to leave us a great review! We are pleased to hear that Josh did a great job in assisting you in your purchase. We strive to provide the best car buying experience, and we're glad that this was the case for you! We look forward to working with you or anyone you might send our way in the future. All the best, Tom McGeachy – General Sales Manager
Best car buying experience ever!
We went to another "mega dealer" in Bel Air and they basically told us we were shopping in the wrong place. Josh Dickerson contacted my husband and within 24 hours we were driving off of the Thompson lot with exactly what we wanted at the price we asked for. Josh is such an awesome guy. I felt comfortable with him immediately. He is someone that I would trust to sell my grandma a car because he is genuine! (The ultimate compliment) Josh and the dealership have my highest recommendation!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback and recommendation. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Josh. Please let us know if we can ever help you in the future. Regards, Tom McGeachy – General Sales Manager
Excellent Car buying experience!
I had an excellent vehicle shopping experience with Josh! He is knowledgeable, extremely personable, and made sure that I got exactly what I wanted! We went on the test drive, Josh explained all the great Avalon features, and I was sold! The showroom is beautiful, Josh and other Thompson Toyota salesmen were friendly and professional, and I can honestly say this was a very pleasant experience. I will definitely be back for all vehicle services and future Toyota purchases. If you are ever in the market for a Toyota, stop by Thompson Toyota in Edgewood and ask for Josh!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kathleen, Thank you for your comments. We really appreciate your business and hope you enjoy your new Toyota !!!
GREAT car buying experience!
If you really hate buying a car due to the hassle and haggling, Thompsons is great. Our sales person Jish was excellent to deal with and made the whole experience - dare I say pleasant! He is very honest and easy going. You feel like he's a friend not a sales person. If you need a car you should go to Thompsons and ask for Josh!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian, Thanks so much for your comments. We really appreciate your business. We hope you have many years of satisfaction in your new Toyota.
Vehicle Purchase
I purchased a vehicle from Thompson Toyota a couple days ago. It was the bed buying experience I've ever had. The salesman Josh Dickerson was great. He took the time to make sure the vehicle I purchased was the one I really wanted. He didn't play games or anything that the usual salespeople do when purchasing a vehicle. He was a pleasure to work with on this matter. Also, the other salespeople in the office were great. The whole atmosphere for the purchase made me feel comfortable in making the deal with them. I would highly recommend Josh for to anyone looking to buy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Matt and thank you for this great review! We're excited to learn that Josh took care of you for your recent purchase with us! He is a great asset and we appreciate all he does. Thank you for your recommendation as well. We look forward to working with you once more in the future! All the best, Tom McGeachy – General Sales Manager
Great leasing experience
Texas Greg Ott is a fantastic salesman. He is friendly and is willing to go above and beyond the "call of duty" to make the customer happy. For the first time, I decided to lease a 2016 Camry. Greg was knowledgeable and listened to my concerns. I am confident that I made the right decision. I have now bought two cars from him and will return to him in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kathy, Thank you so much for the kind words. Our goal is to make the car buying experience as pleasant as possible. Texas Greg is great with his customers and it sounds like he really helped you with your experience at Thompson Toyota. We appreciate your continued business.
Great dealer
Great dealer. Purchased a car from them and got 4 complementary oil changes. I like the way they solve problems and respond to issues. Thank you Thompson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing about customers who have a great experience at Thompson Toyota and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Tom McGeachy General Sales Manager
I just bought 2nd truck from Greg.
I bought a truck from Texas Greg back in 2012. I was so impressed, I went back to him when it was time for a new truck. He displayed great patience and did a great job of adapting to my ever changing wants and needs, but after a week, I finally decided on what I wanted and he delivered, plus I ended up getting more for my trade-in than I expected. And just like the first time, I was out of the dealership somewhere between 1-1/2 to 2 hours without any of hard sell tactics. I've used their service department exclusively for three years. I have never been disappointed. The whole experience at Thompson's was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you giving us this review and 5-star rating! It is great to know you have been doing business with us for the past years. Going the extra mile for our customers is something we take great pride in, and we are glad to hear that you were very impressed with the service you received from Greg. Our customers mean everything to us and we are glad to have you as a loyal customer of Thompson Toyota Scion. Thanks again and we look forward to servicing you soon. Take care! Best regards, Tom McGeachy – General Sales Manager
Service above and beyond!!
Curtis and his staff memebers at Thompson Toyota were great to my family and I. He arranged and confirmed a courtesy ride to and from my home, and allowed my vehicle to stay on the Thompson lot during my vacation that i had already planned before my vehicle issues. The Thompson team fixed and serviced my truck and it was ready for me when I returned from vacation. Truly above and beyond the daily duties of any dealership i had encountered before. Thanks again!! Great Job!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair