Maus Nissan of Brooksville

I recently scheduled an appointment to have my 10,000 mile oil change and tire rotation done and every person that came in while I was there came and left before me. I was there 2 1/2 hours for an oil change it was like I went to Walmart for my oil change, the explanation I was given was they were flooded by people who came in for Service or something I’m assuming that was people that came in without an appointment because I believe I was told that you can come in without an appointment. I thought if you had an appointment that you would be taken care of first no matter who or what came in unscheduled first because you had an appointment I’ve never waited that at Maus not that I’ve been, one of your clients for very long. I’ve only had my car for about a year, but I’ve been in there a couple of times for things, everybody’s friendly and wonderful there. I was offered to have my tires balanced and I declined. I was never told that it’s kind of something you have to have done to keep your warranty , then I’m reading the paperwork because I always do go over my paperwork after my appointment and it almost seems like I guess its kind of a threat that if I don’t get this service done the balancing of my tires and then there is some other two fluids they want me to put in my car that my warranty could be voided now someone could’ve explained it a little better or a little nicer or said something to me not put it on a piece of paper that my warranty could be voided if I don’t do the things that are I guess somewhat suggested to me instead of putting it on a piece of paper that these are things you need to have done to your car in order to keep your warranty I almost feel like I’m threatened that you have to do these things. This is what you do now is send out an email but I always got a courtesy call anytime I ever went to your to Maus and was asked how things went and that was kind of nice .

Constantly trying sell unnecessary stuff and in my opinion they rip people off on cars and I wouldn’t recommend anyone buying there.

Awesome people great service and very timely best dealership I have been to for servicing my nissan

Sabrina and staff are exceptional. Had an issue with Bill, John took care of it

They did and wonderful job of explaining everything to me each step of the way would tell everyone about them

very nice working with Matt and prefer to work with him always has the work done in a timely matter and keeps us informed on what is gone on and VERY HELPFUL AND NICE

Sarena was friendly knew her menu and prices, I feel Maus Care does what it says it will do, hoping they grease the car as well.

This Maus Nissian family definitely took the load off my back of finding a new car and made the process smooth and easy. Shout out to Daniel.

Has such a awesome experience with these guys I beat them up with my champagne taste and beer budget and rather than just be like kick rocks instead they did the unthinkable they just stepped up there customer service and proved it still exist and got me to see if I would just be realistic with my situation then not only would they be able to help me get out of it BUT they were going to make sure not only was I going to get a Bad xxx Truck but that me and my family and friends would be back Because not only was the customer service 💯 But more importantly the price and warranty was as well and after I got the truck 2 totally different people that our in the industry #1 is a banker who knew my credit situation was blown away that they did not take the 2% mark up on the interest rate and the other was a mechanic who love the unlimited oil changes and the 3yr coverage on the engine, transmission and 4wheelldrive both said that they will go see Jordan when they need a new ride and i know i won't go anywhere else from here on out so if ur on the fence trust me ur home look no further

Everyone was friendly and kind . They did a great job and took care of my oil change . Thank you