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Napleton Chevrolet St. Charles

(309 reviews)
Visit Napleton Chevrolet St. Charles
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award

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New (855) 351-1106 (855) 351-1106
Used (855) 537-1486 (855) 537-1486
Service (331) 272-5948 (331) 272-5948

Inventory

See all 172 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.

Service center

Phone number (331) 272-5948

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Chevrolet St. Charles from DealerRater.

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Rocco was amazing! No pressure and very informative! Finance Manager was professional and helpful! Service department was great and helpful!

Rocco was amazing! No pressure and very informative! Finance Manager was professional and helpful! Service department was great and helpful!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hearing that Rocco guided you through a helpful, no-pressure experience is fantastic. Our finance team and service department are glad to have made everything smooth. Congratulations on your new Chevrolet Colorado and thank you for sharing your feedback.

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I have been at a lot of dealerships and have never been treated so well. I live in Rockford and left that dealership because we got ignored and left standing there. We drove out to xx. Charles about a hour away to check out what they had. Met Rocky, was pleased the way he treated me and got a Blazer EV. We are very pleased with the car. I will drive back to have the service done on it. Thank you Napleton for still treating people like people.

I have been at a lot of dealerships and have never been treated so well. I live in Rockford and left that dealership because we got ignored and left standing there. We drove out to xx. Charles about a hour away to check out what they had. Met Rocky, was pleased the way he treated me and got a Blazer EV. We are very pleased with the car. I will drive back to have the service done on it. Thank you Napleton for still treating people like people.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re so glad Rocky took such great care of you and that you’re pleased with your new Chevrolet Blazer EV. Thank you for making the trip to view our inventory and for planning to come back for service. We look forward to your next visit.

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I have purchased several vehicles in my life and I can say that Rocky Sanchez made this purchase the best. He was extremely knowledgeable of the vehicle. He was very patient with my questions. He was courteous and pleasant to work with. I believe I received a fair deal.

I have purchased several vehicles in my life and I can say that Rocky Sanchez made this purchase the best. He was extremely knowledgeable of the vehicle. He was very patient with my questions. He was courteous and pleasant to work with. I believe I received a fair deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Chevrolet Equinox! We’re delighted Rocky’s expertise and patience made the purchase a standout experience. Enjoy every drive in your Equinox and feel free to reach out if you need anything.

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Best car-buying experience —great deal, friendly staff, smooth process, and drove away completely satisfied today!

Best car-buying experience —great deal, friendly staff, smooth process, and drove away completely satisfied today!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re delighted to hear that purchasing your used Hyundai Sonata went smoothly and that our team’s friendly approach helped you find a great deal. Knowing you drove off completely satisfied means a lot to us. We look forward to welcoming you back whenever you need us.

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Wow ok where do I start, I’ve been to many dealerships and never been treated so well I’m almost in shock, so EVERYBODY who helped 👍🏾👍🏾👍🏾

Wow ok where do I start, I’ve been to many dealerships and never been treated so well I’m almost in shock, so EVERYBODY who helped 👍🏾👍🏾👍🏾

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I'll be back Don't press me! Get rid of your software and rely more on relationships

I'll be back Don't press me! Get rid of your software and rely more on relationships

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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They were great. I have a problem with Chevrolet. They don't answer my questions. This is very disappointing to me.

They were great. I have a problem with Chevrolet. They don't answer my questions. This is very disappointing to me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The guys were really helpful coordinating my warranty and with getting the issued addressed. Would not hesistate to bring my vehicle back in for any issue.

The guys were really helpful coordinating my warranty and with getting the issued addressed. Would not hesistate to bring my vehicle back in for any issue.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Jake and Jared were great to work with. Wonderful experience, very informative and knowledgeable about the vehicle I was interested in.

Jake and Jared were great to work with. Wonderful experience, very informative and knowledgeable about the vehicle I was interested in.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I was pleased with the service. I was able to get questions answered timely. The purchase made was as advertised.

I was pleased with the service. I was able to get questions answered timely. The purchase made was as advertised.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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