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Vision Buick GMC

(1,388 reviews)
Visit Vision Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award 2013 state dealer award

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New (585) 673-7454 (585) 673-7454
Used (585) 673-7295 (585) 673-7295
Service (585) 200-5269 (585) 200-5269

Inventory

See all 309 vehicles from this dealership.

Incentives

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About our dealership

Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase.

Service center

Phone number (585) 200-5269

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vision Buick GMC from DealerRater.

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Handled full vehicle inspections, oil changes, tire rotations, detailing and road-tested several vehicles. Interior and exterior detailing

Handled full vehicle inspections, oil changes, tire rotations, detailing and road-tested several vehicles. Interior and exterior detailing

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Courteous, prompt, not pushy, seems knowledgeable Done They came out and showed me a visual of my car and explained what was going on and the importance of the repair. However they weren't pushy in anyway.

Courteous, prompt, not pushy, seems knowledgeable Done They came out and showed me a visual of my car and explained what was going on and the importance of the repair. However they weren't pushy in anyway.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I made an appointment for a vehicle inspection and oil change. They were very accommodating with the time that I had available. When I arrived I was met by Donna the service writer and was introduced to the service manager Scott. They both were extremely friendly and asked me if there was any other issues that I would like to address with my vehicle. I told them not at this time but please inform me of any issues that could be addressed in the future. And they did! What I like about it is that there was no hard sell, they seem to me, very honest people. I will be bringing my wife's car there soon.

I made an appointment for a vehicle inspection and oil change. They were very accommodating with the time that I had available. When I arrived I was met by Donna the service writer and was introduced to the service manager Scott. They both were extremely friendly and asked me if there was any other issues that I would like to address with my vehicle. I told them not at this time but please inform me of any issues that could be addressed in the future. And they did! What I like about it is that there was no hard sell, they seem to me, very honest people. I will be bringing my wife's car there soon.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I made an appointment for a vehicle inspection and oil change. They were very accommodating with the time that I had available. When I arrived I was met by Donna the service writer and was introduced to the service manager Scott. They both were extremely friendly and asked me if there was any other issues that I would like to address with my vehicle. I told them not at this time but please inform me of any issues that could be addressed in the future. And they did! What I like about it is that there was no hard sell, they seem to me, very honest people. I will be bringing my wife's car there soon.

I made an appointment for a vehicle inspection and oil change. They were very accommodating with the time that I had available. When I arrived I was met by Donna the service writer and was introduced to the service manager Scott. They both were extremely friendly and asked me if there was any other issues that I would like to address with my vehicle. I told them not at this time but please inform me of any issues that could be addressed in the future. And they did! What I like about it is that there was no hard sell, they seem to me, very honest people. I will be bringing my wife's car there soon.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I was sold a brand new car with a check engine light on and there has been nothing done proactively to make sure that it is taken care of

I was sold a brand new car with a check engine light on and there has been nothing done proactively to make sure that it is taken care of

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Vision acts in a criminal manner, running false advertising, to mixing used cars with new cars, then selling used high mileage used cars as new. Mostly, the worst is their abuse, taking advantage of senior citizens, their eyesight, and need to rely on some degree of honesty from a company that claims to be a NEW CAR dealership. Its a lie. From misdirection, to not having you sign contracts digitally, upfront, then not allowing this senior citizen to leave or even read the contract. In close to 70 years, I've never seen such a level of criminal activity. Run from this dealership. You'll never know what car you're getting.

Vision acts in a criminal manner, running false advertising, to mixing used cars with new cars, then selling used high mileage used cars as new. Mostly, the worst is their abuse, taking advantage of senior citizens, their eyesight, and need to rely on some degree of honesty from a company that claims to be a NEW CAR dealership. Its a lie. From misdirection, to not having you sign contracts digitally, upfront, then not allowing this senior citizen to leave or even read the contract. In close to 70 years, I've never seen such a level of criminal activity. Run from this dealership. You'll never know what car you're getting.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Will is the reason I go to Vision GMC. That's all I have to say about that.

Will is the reason I go to Vision GMC. That's all I have to say about that.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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MacKenzie was amazing from start to finish. She was knowledgeable without being pushy. We will definitely be back to purchase our next GMC with her! Thanks, MacKenzie!

MacKenzie was amazing from start to finish. She was knowledgeable without being pushy. We will definitely be back to purchase our next GMC with her! Thanks, MacKenzie!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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Was supposed to receive showroom condition doll up. Looked like it went through a car wash and vacuumed the interior.

Was supposed to receive showroom condition doll up. Looked like it went through a car wash and vacuumed the interior.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via [email protected] or respond directly to this message with the requested information. We hope to hear back from you soon.

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Good service Friendly and timely overall experience. They have a comfortable waiting area with complimentary coffee.

Good service Friendly and timely overall experience. They have a comfortable waiting area with complimentary coffee.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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