Wilde Subaru

Everyone I talked to that they seem very nice. Everyone had a really good attitude. I knew what they were talking about.

Wow is all I can say. From 1st class service, to the beautiful new facility, there is no where else I am taking my Subaru!

Great service and clean rest rooms and waiting area. Waiting area for service is very comfortable.

I don't normally write reviews this long, but the service department at Subaru deserves every word. I brought my Outback in for a routine oil change before a family road trip. During the inspection, the technicians found a major oil leak that turned out to be a cam carrier. Thankfully, it was covered under my warranty, saving me from what could have been a very expensive repair. What really stood out, though, was the customer service. Eric kept me informed every step of the way. Since my daughter uses a wheelchair, space in our vehicle is incredibly important. I was originally given a Forester as a loaner, but it just wasn't going to work for our needs. I reached out to Eric, and he did everything he could to find something bigger. Before long, he had me in an Ascent, which made our lives so much easier while my Outback was being repaired. Throughout the entire process, Eric checked in with me regularly, answered every question, and made me feel like I wasn't just another customer. Before I picked up my Outback, I even asked him to personally test drive it, without hesitation, he did. The technicians did an outstanding job, my Outback is running beautifully, and I left with complete confidence in the repair. If I were asked to rate the service department from 1 to 10, I honestly couldn't give them just a 10. They earned higher than that. Their professionalism, communication, kindness, and genuine care are exactly why I'll continue bringing my Subaru here. Thank you to Eric and the entire service team for making what could have been a stressful situation such a positive experience.

Very customer service oriented. Pleasant and personable staff. Want to make sure you are satisfied.

The check in was quick and easy. They were helpful and very knowledgeable. I was very pleased with his assistance.

The sales person, Grace, was excellent. First time we have bought a car and the”sales manager” never came over to say hello or introduce himself. Don’t even know who it was. Apparently, we were not important enough to interrupt his day? The business finance guy was high pressure selling his warranty products. Wouldn’t take no as an answer. That was a bad experience. I asked for a FULL tank of gas and was just blown off. The tank was just over half. Next time I’ll make sure that is part of the deal.

Fast and friendly service. They have are clean and comfortable waiting area. I Ike the service video that is offered on the work done.✅

I just moved to Wisconsin and needed to have a license plate frame installed on the front of my car. Wilde Subaru installed new dealership frames on both the front and the back AND installed my new Wisconsin plates. All while getting routine oil change/tire rotation. No charge for the plate installation and a big warm welcome to my new neighborhood.

I spent over a week working with a sales rep named Kevin on a 2023 Subaru Ascent Onyx Edition. He repeatedly insisted he could get me a $30,000 out‑the‑door price and pushed me to come to the dealership based on that number. His communication was unprofessional throughout — including eye emojis and personal comments that had nothing to do with buying a car. When I called to finalize the numbers, he sent me straight to voicemail. I then spoke with a manager, who told me he had no record whatsoever of the pricing Kevin promised and that the real number was $4,000 higher. In other words, the deal Kevin claimed he could “make happen” never existed. When I spoke to the manager, Chris, he did not seem concerned at all about how Kevin has been conducting business, which only added to the seriousness of the situation. This wasn’t a simple misunderstanding — it was misleading, unprofessional, and a complete waste of my time. No customer should have to deal with false pricing, inappropriate communication, or a salesperson making promises the dealership can’t back up.