Reviews
Read the reviews online before you step in.
Read the reviews online before you step in. Their manager Martin is the worst. First, keep in mind what is posted online is never the starting price. You have to add the down payment instead of subtracting. Carfax does the right math they don’t. Second there are hidden fees that don’t show up till you sit down to make a deal. You should be aware of OTD price. Third while we were at the negotiating table with the salesperson, they said they sold the car already. On the average, add at least $8000 with Labor Day break and $500 coupon. Watch out. Guess what we are in the process of signing the dotted line for a newer and much less mileage car. The car is still available, I guess the other people did not fall for their gimmick. I wish I could give a zero, but the sales person was new and nice guy. Nick online said all the right things and that was the reason we went there but they were all lies. We will report them to BBB. Looking to make sure other ways to report this dealership so other customers don’t get taken advantage of. Watch out for MARTIN the crook. Hope this helps. Owner of the company will be notified as well. Take my advice. I don’t think the owner will respond to my review, he responds to positive ones. I was told they have new management when I asked them about the very low reviews and I believed them. Not true. Just be careful please.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello , Thank you for rating our dealership. We strive for 100% customer satisfaction and we are disappointed to hear that his was not the case. If you would like to discuss your concerns further, please contact our General Sales Manager, Roman Chernomorov, at (516) 831-0421 or at rchernomorov@eagny.com
Good dealership.
Good dealership. Nice selection of both new and pre owned vehicles. Staff is polite and not pushy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AJ, Thank you for your feedback and review. We are delighted to hear that your vehicle experience at our dealership was top-notch from the start to end. We look forward to the next opportunity to serve your vehicle needs in the future.
They were efficient.
They were efficient. My truck was serviced and was ready faster than I anticipated. Pleasure to deal with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised! We look forward to seeing you again when your car is ready for its next service.
When we returned to Empire Chevrolet to purchase a second
When we returned to Empire Chevrolet to purchase a second car, we were delighted to learn that Edwin Cruz was there to work with us again. Purchasing a car is a stressful process for me. Having Edwin there to help me determine what they could do to meet my needs a second time made it much better. Will got back if/when we need another car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Frances, Thank you very much for sharing your experience with Edwin and your continued loyalty to our dealership. It is great to hear that you've found value in all aspects of our dealership and we appreciate your repeat business. Congratulations on your new vehicle and we look forward to seeing you next time you stop by!
Thankyou Edwin Cruz and Hicksville Chevrolet.
Thankyou Edwin Cruz and Hicksville Chevrolet... I had an excellent buying experience. I would definitely recommend to everyone for next vehicle purchase. Thankyou
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Edwin took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future. Thank you for your recommendation!
Blake is a consummate professional who went above and
Blake is a consummate professional who went above and beyond. Would definitely use him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Miss Dawn Donovan is nice, very helpful and friendly.
Miss Dawn Donovan is nice, very helpful and friendly. you fell like being at home and would not go to other place
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wai, We are delighted to hear that Dawn was able to provide you with her exceptional customer service from the start to end. We look forward to the next opportunity to serve your vehicle needs again in the future!
My service experience at empire Hicksville was great no
My service experience at empire Hicksville was great no issues everything was don’t in a timely fashion Mr goodwrench did not put back 3 of the tire air nozzle caps I am missing 3 of them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ef, We are delighted to hear that Goodwrench was able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!
I had an outstanding experience at Empire Chevrolet of
I had an outstanding experience at Empire Chevrolet of Hicksville, thanks to Thomas Speranza. He was professional, friendly, and made the entire process smooth and stress-free. I truly appreciated his attention to detail, which made me feel confident in my decision. If you’re looking for excellent customer service and a seamless car-buying experience, I highly recommend asking for Thomas Speranza.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alexis, Thank you for taking time out of your day to write a review about our dealership. We are delighted to hear that Thomas was able to offer you not only the vehicle you were looking for, but exceptional customer service as well! Congratulations on your new vehicle and please let us know when your new car is ready for its first service. You will not be disappointed and thank you for your recommendation!
Empire always delivers the level of service I need from
Empire always delivers the level of service I need from my dealership. Trustworthy, honest and dependable!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.