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Route 128 Honda

(2,125 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday 11:00am–5:00pm Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 128 Honda from DealerRater.

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Great service

Nicole was great, got my car right in after an error light came on, and car done by the afternoon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Stacy, we are pleased to hear of your experience with us here at Route 128 Honda. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Wonderful

Leah? Blackler is the best service representative I have ever dealt with. She listens, communicates and explains what is going on with the car!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Richard, we're happy you found our staff to be so supportive during your experience here at Route 128 Honda. We hope you have a great day!

Honda 128 Reading

David was a phenomenal customer service rep. His professionalism and attention to customer concerns is unparalleled!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Route 128 Honda. We hope you have a great day!

2023 Honda Ridgeline purchase

Sales rep , Rob Giovanucci is super helpful and knowledge and I wasn't pressured at all. Rather, I felt like it was more of a consultation and I wasn't sold. He helped me buy the right vehicle for my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tom, we're happy you found our staff to be so supportive during your experience here at Route 128 Honda. We hope you have a great day!

Rte 128 Honda

Great experience as always!! Everyone is so friendly !! Thank you Nicole for all your help!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lisa, we're happy you found our staff to be so supportive during your experience here at Route 128 Honda. We hope you have a great day!

New HR-V

We?ve had an excellent experience buying our 1st Honda .. Anthony & Sam were wonderful!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Teresa, thank you for your kind review; we are happy to pass along your comments to the team here at Route 128 Honda! We hope you have a great day!

Purchase

Salesman was great.. Thanks Dennis Finance department makes sure the deal gets sealed by going above an beyond for customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Christopher, we're so glad that we were able to go above and beyond your expectations! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Greatest service ever

Outstanding job on everything from the welcome all the way to signing the contract and taking my car home Adolfo R Cabrera is an unbelievable salesman,very knowledgeable about everything,with a big smile on his face.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Route 128 Honda so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

First Honda Oil Change

Customer service rep Ella was helpful, pleasant to talk to, and a good communicator. Good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're glad to hear our staff took such great care of you! Here at Route 128 Honda, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Car purchase

Great experience buying our fourth car here over the last decade. Salesman Rob Giovannucci and sales manager Paul Pianzini were great to work with. Have also had very good service here on our vehicles. Definitely worth the extra drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jane, thank you for your positive review. We're glad to hear that you found our team here at Route 128 Honda so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!