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Castle Chevrolet GMC

(2,622 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–7:00pm
Tuesday 9:00am–8:00pm 6:30am–7:00pm
Wednesday 9:00am–8:00pm 6:30am–7:00pm
Thursday 9:00am–8:00pm 6:30am–7:00pm
Friday 9:00am–8:00pm 6:30am–7:00pm
Saturday 9:00am–6:00pm 6:30am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 8 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 629-4209 (847) 629-4209
Used (847) 629-4909 (847) 629-4909
Service (847) 629-4509 (847) 629-4509

Reviews

(2,622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Chevrolet GMC from DealerRater.

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Great experience. They helped me every step of the way...

Great experience. They helped me every step of the way from finding the truck I wanted to closing the deal. I would highly recommend Gary Lang.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for trusting Gary Lang Auto Group with your truck buying needs. We appreciate the opportunity to earn your business! Merry Christmas and enjoy your new ride!

First time buying a used car. Bought first car I drove....

First time buying a used car. Bought first car I drove. Didn't really know if I wanted a car or another suv. Told Brandon to pick for me. Lol Bought my car 10/8/2020

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Gary Lang Auto Group! We appreciate your business and look forward to working with you again in the future!

Dealer response

We are here for you anytime you are ready or have any auto needs!

Consumer response

I'm kinda ready to trade it in for a SUV

Clean and great people. No hassle was an overall great...

Clean and great people. No hassle was an overall great visit. Brandon did a great job finding my right fit car. I would go back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business Ken! We appreciate you choosing Gary Lang Auto Group. Please let us know if we can assist you any further and enjoy your ride!

Ricardo made the process so easy. His energy was amazing....

Ricardo made the process so easy. His energy was amazing. Honestly great experience. I was able to get the car I wanted with no hassle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for choosing Gary Lang Auto Group! We appreciate the opportunity to earn your business and hope you enjoy your new vehicle!

Everyone is very helpful and nice. They pride themselves...

Everyone is very helpful and nice. They pride themselves in making the customer experience pleasant and enjoyable. I was in and out with my new vehicle in a short amount of time. Most of what needed to be done was handled over the phone so only had to sign papers and drive away with my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We appreciate the opportunity to earn your business and look forward to assisting you in the future!

I purchased my truck here in the Fall of 2019 and had a...

I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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2 people out of 2 found this review helpful.

Hands down one of the best dealerships I've ever done...

Hands down one of the best dealerships I've ever done business with. Great team! I would send my whole family here. Friendly and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Gary Lang Auto Group! We are very grateful for your business and hope you love your new ride!

Excellent service! I was in and out for my 2021 suburban....

Excellent service! I was in and out for my 2021 suburban. Best pricing around. I will continue to keep buying and servicing my vehicles at Gary Lang!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Suburban! And thank you for choosing Gary Lang Auto Group. We appreciate your business and hope you love your new ride!

This was my fifth vehicle purchase at Gary Lang.. My...

This was my fifth vehicle purchase at Gary Lang.. My salesman Steve Paslawsky had the vehicle I saw on line clean and gas up for my test drive and sitting by the show room. I was very pleased with the vehicle and purchase it. He answered all my questions about the vehicle I purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in our dealership. We truly appreciate your repeat business and the opportunity to serve you!

My oh my, where do I begin. First and foremost I'll begin...

My oh my, where do I begin. First and foremost I'll begin by saying I had the best salesman of all times. I'll be honest, I was a little nervous at first because I know how dealers can add hidden fees etc and I didn't know what to expect because I had drove 3+ hours and I didn't want to pay more than what the internet price quoted or have hidden fees etc. I explained that to my salesmen Johnny Martinez and he promised me that I would get the internet price as well as the price I was quoted for my vehicle; and it was JUST THAT EASY!! He was very honest and professional about EVERYTHING and he went above and beyond to explain everything about my new car. Johnny Martinez is my go to guy for LIFE, and I would highly recommend him to anyone looking to buy new or used. He was very down to earth and HONEST about everything. I agree, " if it doesn't say Gary Lang on the back " and your salesman isn't Johnny Martinez" then you've probably paid to much lol. Great job Johnny, Thanks for making my process so smoothly even with the finance team to get me in and out taking in consideration my long 3+ hours to drive back home. Your truly one of a kind. Thank you- Sheketta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

WOW! Thankyou so much for that great review Shaketta! We are thrilled to hear about your experience and truly appreciate your business. Thank you for making the trip to see us and allowing us to earn your business. Enjoy your new car and please let us know if we can assist you any further!