Castle Subaru McHenry

This was my 11th Subaru purchase, and without question, it was the most memorable buying experience I’ve ever had. From the very beginning, Olivia set the tone. On my first visit, it was absolutely pouring rain, but she never let the weather slow her down. She gladly brought out multiple Outbacks for me to compare, answered every question with patience, and made sure I had everything I needed to make the right decision. At no point did I feel rushed or pressured. Her professionalism, positivity, and genuine care were evident from day one. Nicole made the business side of the process equally impressive. She was transparent, fair, and solutions-oriented throughout the negotiation. Rather than making it feel like a transaction, she made it feel like a partnership. She listened, communicated clearly, and demonstrated the kind of leadership that creates long-term customer loyalty. Nate wrapped everything up with the same level of excellence. He took the time to thoroughly explain every detail, answered all of my questions, and made what is often the least enjoyable part of buying a vehicle surprisingly comfortable. His emotional intelligence and authenticity stood out, and I truly appreciated the way he treated me throughout the process. I’ve purchased eleven Subarus over the years, but this experience was different. The vehicle is outstanding, but what I’ll remember most is the people. Olivia, Nicole, and Nate each played a role in creating an experience built on trust, professionalism, and genuine customer care. Thank you all for reminding me that exceptional customer service still exists. You’ve earned not only this sale but my continued loyalty and enthusiastic recommendation to anyone looking for their next Subaru.

This was my 11th Subaru purchase, and without question, it was the most memorable buying experience I’ve ever had. From the very beginning, Olivia set the tone. On my first visit, it was absolutely pouring rain, but she never let the weather slow her down. She gladly brought out multiple Outbacks for me to compare, answered every question with patience, and made sure I had everything I needed to make the right decision. At no point did I feel rushed or pressured. Her professionalism, enthusiasm, and commitment to customer service were outstanding. Nicole did an incredible job bringing everything together behind the scenes. She worked tirelessly to find solutions, communicated openly, and made me feel like my business truly mattered. She was instrumental in making this deal happen. Nate in Finance was equally impressive. He was professional, efficient, transparent, and respectful of my time. He explained everything clearly, made the paperwork painless, and never once made me feel pressured. Buying a vehicle should be exciting, and this team delivered exactly that. Olivia, Nicole, and Nate treated me with honesty, respect, and professionalism throughout the entire process. I absolutely love my new Outback Wilderness, and after purchasing many Subarus, I can confidently say this was my best dealership experience yet. Thank you all for going above and beyond—you’ve earned a customer who will gladly recommend Castle Subaru to friends and family.

2 hours was a long time for an oil change, rotation and car wash. If you’re overbooked, reschedule

I bring my car back for the free oil changes and car wash. They always do a great job. They take great care of the cars. I love the video they send while they're doing the work, they check and fill everything. Thanks guys, and thanks Ravi for keeping updated!

Very courteous team at Service Department. Waiting area was comfortable. Oil change Service was almost 1 1/2 hour, very busy with Chevy, Kia & Subaru vehicles due to construction.

Tremendously helpful, friendly and professional from start to finish. This is our second Subaru from Castle and we will absolutely go there for any future car needs!

Quick and easy! Recommending to everybody who need profesional service from beginning to end! Sasha

Excellent service department and service advisor Matthew. Great attention to detail with very good communication

Bought a cross trek from them they of course wanted payment before i took the car standard transaction. After a year sold it back they took the car said i would be paid at dealer 4 days later. Not happy about that as i could not get a car without paying them. Well 8days later still no payment .I call no one gets back to me 5 hours later and still no gets back ..this is the worst service ever! After they get your money or car they could care less about you .I will not be buying another car here .I suggest anyone else that would want decent service avoid this place also!

Best finance manager in site help with a lot with my purchase!! The best will shop again at this dealership!!