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Castle Subaru McHenry

(56 reviews)
Visit Castle Subaru McHenry
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 6:30am–6:00pm
Tuesday 9:00am–8:00pm 6:30am–6:00pm
Wednesday 9:00am–8:00pm 6:30am–6:00pm
Thursday 9:00am–8:00pm 6:30am–6:00pm
Friday 9:00am–8:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 6:30am–2:00pm
Sunday Closed Closed

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New (847) 752-5638 (847) 752-5638
Used (847) 752-5613 (847) 752-5613
Service (847) 629-0279 (847) 629-0279

Inventory

See all 338 vehicles from this dealership.

About our dealership

Welcome to Castle Subaru McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Subaru McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!

Service center

Phone number (847) 629-0279

Service hours

Monday
6:30am–6:00pm
Tuesday
6:30am–6:00pm
Wednesday
6:30am–6:00pm
Thursday
6:30am–6:00pm
Friday
6:30am–6:00pm
Saturday
6:30am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(56 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Subaru McHenry from DealerRater.

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Tremendously helpful, friendly and professional from start to finish. This is our second Subaru from Castle and we will absolutely go there for any future car needs!

Tremendously helpful, friendly and professional from start to finish. This is our second Subaru from Castle and we will absolutely go there for any future car needs!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Quick and easy! Recommending to everybody who need profesional service from beginning to end! Sasha

Quick and easy! Recommending to everybody who need profesional service from beginning to end! Sasha

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Excellent service department and service advisor Matthew. Great attention to detail with very good communication

Excellent service department and service advisor Matthew. Great attention to detail with very good communication

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Bought a cross trek from them they of course wanted payment before i took the car standard transaction. After a year sold it back they took the car said i would be paid at dealer 4 days later. Not happy about that as i could not get a car without paying them. Well 8days later still no payment .I call no one gets back to me 5 hours later and still no gets back ..this is the worst service ever! After they get your money or car they could care less about you .I will not be buying another car here .I suggest anyone else that would want decent service avoid this place also!

Bought a cross trek from them they of course wanted payment before i took the car standard transaction. After a year sold it back they took the car said i would be paid at dealer 4 days later. Not happy about that as i could not get a car without paying them. Well 8days later still no payment .I call no one gets back to me 5 hours later and still no gets back ..this is the worst service ever! After they get your money or car they could care less about you .I will not be buying another car here .I suggest anyone else that would want decent service avoid this place also!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best finance manager in site help with a lot with my purchase!! The best will shop again at this dealership!!

Best finance manager in site help with a lot with my purchase!! The best will shop again at this dealership!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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After looking at other manufactures and dealer I bought my Outback from before, I purchased my second Subaru a 2025 Subaru Ascent this time from Castle Subaru. Great transaction, fast delivery and exactly what I wanted. Thank you Nicole and Staff.

After looking at other manufactures and dealer I bought my Outback from before, I purchased my second Subaru a 2025 Subaru Ascent this time from Castle Subaru. Great transaction, fast delivery and exactly what I wanted. Thank you Nicole and Staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Matt in sales is extremely professional. His knowledge of the vehicle was obvious. He throughly explained the car's features with me. I'm glad he was my sales representative with the Castle Subaru dealership.

Matt in sales is extremely professional. His knowledge of the vehicle was obvious. He throughly explained the car's features with me. I'm glad he was my sales representative with the Castle Subaru dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service and knowledgeable. They Found me the best Subaru for my needs and preferences. Listened to all my questions and Concerns. Extra care all around from sales rep. Greg, manager Noah and finance George. I will look forward to maintaining my Outback purchase with Castle Autoplex in McHenry, IL.

Excellent service and knowledgeable. They Found me the best Subaru for my needs and preferences. Listened to all my questions and Concerns. Extra care all around from sales rep. Greg, manager Noah and finance George. I will look forward to maintaining my Outback purchase with Castle Autoplex in McHenry, IL.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Olivia was the best to work with! She’s so friendly and fun. She worked with me and went over several options and helped me find my dream car! Noah was great too! I feel like I got such a deal!

Olivia was the best to work with! She’s so friendly and fun. She worked with me and went over several options and helped me find my dream car! Noah was great too! I feel like I got such a deal!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Need a new family car and we love our 2018 forester. We test drove the new outback and loved it . Great safety systems along with a great service department. We purchased a new outback and are completely satisfied with our dealer experience. No pressure sales and whole transaction went smoothly. We are a three Subaru family two outback’s and a forester . Very professional staff .

Need a new family car and we love our 2018 forester. We test drove the new outback and loved it . Great safety systems along with a great service department. We purchased a new outback and are completely satisfied with our dealer experience. No pressure sales and whole transaction went smoothly. We are a three Subaru family two outback’s and a forester . Very professional staff .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 56 reviews