Reviews
Tremendously helpful, friendly and professional from start to finish. This is our second Subaru from Castle and we will absolutely go there for any future car needs!
Tremendously helpful, friendly and professional from start to finish. This is our second Subaru from Castle and we will absolutely go there for any future car needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and easy! Recommending to everybody who need profesional service from beginning to end! Sasha
Quick and easy! Recommending to everybody who need profesional service from beginning to end! Sasha
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service department and service advisor Matthew. Great attention to detail with very good communication
Excellent service department and service advisor Matthew. Great attention to detail with very good communication
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bought a cross trek from them they of course wanted payment before i took the car standard transaction. After a year sold it back they took the car said i would be paid at dealer 4 days later. Not happy about that as i could not get a car without paying them. Well 8days later still no payment .I call no one gets back to me 5 hours later and still no gets back ..this is the worst service ever! After they get your money or car they could care less about you .I will not be buying another car here .I suggest anyone else that would want decent service avoid this place also!
Bought a cross trek from them they of course wanted payment before i took the car standard transaction. After a year sold it back they took the car said i would be paid at dealer 4 days later. Not happy about that as i could not get a car without paying them. Well 8days later still no payment .I call no one gets back to me 5 hours later and still no gets back ..this is the worst service ever! After they get your money or car they could care less about you .I will not be buying another car here .I suggest anyone else that would want decent service avoid this place also!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Best finance manager in site help with a lot with my purchase!! The best will shop again at this dealership!!
Best finance manager in site help with a lot with my purchase!! The best will shop again at this dealership!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
After looking at other manufactures and dealer I bought my Outback from before, I purchased my second Subaru a 2025 Subaru Ascent this time from Castle Subaru. Great transaction, fast delivery and exactly what I wanted. Thank you Nicole and Staff.
After looking at other manufactures and dealer I bought my Outback from before, I purchased my second Subaru a 2025 Subaru Ascent this time from Castle Subaru. Great transaction, fast delivery and exactly what I wanted. Thank you Nicole and Staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Matt in sales is extremely professional. His knowledge of the vehicle was obvious. He throughly explained the car's features with me. I'm glad he was my sales representative with the Castle Subaru dealership.
Matt in sales is extremely professional. His knowledge of the vehicle was obvious. He throughly explained the car's features with me. I'm glad he was my sales representative with the Castle Subaru dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service and knowledgeable. They Found me the best Subaru for my needs and preferences. Listened to all my questions and Concerns. Extra care all around from sales rep. Greg, manager Noah and finance George. I will look forward to maintaining my Outback purchase with Castle Autoplex in McHenry, IL.
Excellent service and knowledgeable. They Found me the best Subaru for my needs and preferences. Listened to all my questions and Concerns. Extra care all around from sales rep. Greg, manager Noah and finance George. I will look forward to maintaining my Outback purchase with Castle Autoplex in McHenry, IL.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Olivia was the best to work with! She’s so friendly and fun. She worked with me and went over several options and helped me find my dream car! Noah was great too! I feel like I got such a deal!
Olivia was the best to work with! She’s so friendly and fun. She worked with me and went over several options and helped me find my dream car! Noah was great too! I feel like I got such a deal!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Need a new family car and we love our 2018 forester. We test drove the new outback and loved it . Great safety systems along with a great service department. We purchased a new outback and are completely satisfied with our dealer experience. No pressure sales and whole transaction went smoothly. We are a three Subaru family two outback’s and a forester . Very professional staff .
Need a new family car and we love our 2018 forester. We test drove the new outback and loved it . Great safety systems along with a great service department. We purchased a new outback and are completely satisfied with our dealer experience. No pressure sales and whole transaction went smoothly. We are a three Subaru family two outback’s and a forester . Very professional staff .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car