Blackstone Cadillac

I will not be taking my 2024 CT4 back there again, I took it in for a software update off a recall. Before the update everything was perfect, after the locking system was totally a mess, Locked me out 3 times, you can not trust it to get out of the car without the key fob. Also it did something to my wifi signal and I spent 35 minutes with Onstar trying to fix it, they finally said it has to be a problem with the update and I would have to take it back to the dealer. I did this yesterday and they determined I was nuts or a liar, according to their paperwork and there were no issues. I will not be returning to this dealership for any reason.

2017 Cadillac XT5 bought in LA and moved to Fresno. Have had maintenance and warranty work done with satisfaction in the past. Today was informed they no longer do any warranty work on car purchased elsewhere. Told to go to Hedricks who do not work on Cadillacs. I live in Oakhurst so Selma, other referral, is nearest. Having maintenance and warranty work in LA is not an option. Time to sell the car. Should never have bought GM product.

I've been waiting for over 30 min for someone to help me. They put a number on my car 25 min after waiting while everyone was helped. Now, that I've asked someone to help me he says he couldn't, but would get someone from the other side. As I'm waiting writing this there's NOT one car waiting for service. It's not like I don't have anything else to do but waste my time here.

This was one of my best experience buying a car. All the sales team was very knowledgeable about the car and its features. I will definitely will recommend them to my friends.

Felt very confortable, everything was explained. Salesman was very helpful and patient and took the time to answer our question. Gave us time to consider purchase and gave us several option

Everyone was so very nice and thorough, explaining the newer features on this Cadillac, that I did not have on my previous Cadillac. Live the car

Such an easy car buying experience! My salesperson, Troy Verdialez, found the vehicle I was searching for without trying to sell me more car than I wanted. He was patient and knowledgeable in answering my questions. All of the employees were helpful and courteous.

they were well prepared when i got to the dealership. in and out in a hour and a half. nice people, and knew their business.

This was my first new vehicle purchase in 9 years. Needless to say I was a little concerned about going through this process. We know, from experience, that working with sales personnel is not a fun task. Well at Michael’s Cadillac it was very different. First off the dealership had an atmosphere that was conducive to allowing you the ability to browse and ask questions to gain knowledge. This was by far and above better than the Lexus or Mercedes dealerships here in the valley. My sales professional Tanvir Chima was not pushy or aggressive at all. His sales manager Gary Turgeon was phenomenal. I wasn’t pressured at all and all my questions were addressed and the total buying experience was completed without any problems. I was totally at ease with Tan and Gary. I would buy from there again without hesitation.

It was an extreme pleasure purchasing my SRX at Michael Cadillac. Milt Casey and the rest of the Sales Team were extremely pleasant and the service far exceeded my expectations!