Reviews
Terrible service management considering it is a luxury
Terrible service management considering it is a luxury car dealership. They have an excuse to not fulfill any services that you already paid for. I’m glad I have other dealerships around me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your experience with our service management. We strive for excellence and it seems we fell short in this instance, which is not what we want for any of our customers. If you're open to discussing this further, please reach out so we can address your concerns directly. Thank you, Aaron Stein - General Manager - 855-874-4413
Excellent service, high quality tech, professional, all
Excellent service, high quality tech, professional, all is excellent A+A+A+ A+ A+ A+
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your support of Lexus of Ann Arbor!
Christopher Tolfree in sales was professional and polite.
Christopher Tolfree in sales was professional and polite. Chris followed up on phone calls and texts. Chris' speed of communication and answering questions was very effective and top notch. The support staff (Miles and Eric) came to help as we worked through the sales process and both of them were also very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Christopher, Miles, and Eric provided such professional service at Lexus of Ann Arbor. It's great to know the team was effective in communication and support throughout your sales process. Thank you for sharing this wonderful feedback!
Amanda in service!
Amanda in service! Very service oriented. Always organized communicates along the way. And advises on next appt
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Amanda has provided you with such excellent service and kept you informed throughout your visits to Lexus of Ann Arbor. Thanks for sharing your experience, and we look forward to assisting with your future appointments!
Excellent service, great prices, knowledgeable sales
Excellent service, great prices, knowledgeable sales persons. Joseph was our salesperson (the second vehicle we purchased from him and he made the experience very pleasant. We will definitely be back for our next vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Lexus of Ann Arbor once again! We're delighted to hear that Joseph provided excellent service and made your experience enjoyable. We look forward to assisting you with your next vehicle purchase!
Excellent service, everything is fast and high-quality.
Excellent service, everything is fast and high-quality. Many thanks to Dmitry for the high level of service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alexandr, we're delighted to hear about your excellent experience with Dmitry and the team at Lexus of Ann Arbor. Thank you for sharing your feedback!
Amanda was helpful.
Amanda was helpful. She kept us informed of progress. I appreciate the Lexus experience. The service was completed on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Amanda provided you with excellent service and kept you informed throughout your visit at Lexus of Ann Arbor. Thank you for sharing your positive experience, and we look forward to serving you again!
Demitry Epshteyn went above and beyond to help me buy my
Demitry Epshteyn went above and beyond to help me buy my new Lexus hybrid . Demitry is a wonderful salesperson , so capable. I recommend him highly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris was awesome.
Chris was awesome. Very happy with the services! Everything was done on time and was kept up to date
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Chris provided awesome service and kept everything on track for you at Lexus of Ann Arbor. Thank you for sharing your experience with us!
Got me in quick for service.
Got me in quick for service. Chris is friendly and informative which helped me feel at ease and knew my vehicle was in good hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Crystal, we're delighted to hear that Chris made your service experience smooth and reassuring at Lexus of Ann Arbor. Thank you for sharing your positive feedback!