Reviews
Prices too high.
Prices too high. Great service. Courteous employees. I will likely have my Beetle repaired or serviced there again. Unhappy with labor rate.
Prices too high.
Prices too high. Great service. Courteous employees. I will likely have my Beetle repaired or serviced there again. Unhappy with labor rate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Really Professional and Quick Really professional and
Really Professional and Quick Really professional and quick, the service advisors and techs are amazing
Really Professional and Quick Really professional and
Really Professional and Quick Really professional and quick, the service advisors and techs are amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service friendly staff clean facilities speedy
Excellent service friendly staff clean facilities speedy service carrie is a exceptional worker highly recommended
Excellent service friendly staff clean facilities speedy
Excellent service friendly staff clean facilities speedy service carrie is a exceptional worker highly recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.
Comfortable, inviting service center atmosphere, timely
Comfortable, inviting service center atmosphere, timely updates, service delivered as described, seamless. Pleasant, painless, felt personalized
Comfortable, inviting service center atmosphere, timely
Comfortable, inviting service center atmosphere, timely updates, service delivered as described, seamless. Pleasant, painless, felt personalized
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your glowing review, Casey! We're glad to hear that you had a comfortable and inviting experience at Safford Brown Volkswagen Richmond. It's great to know that our timely updates and personalized service made your visit seamless and pleasant. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Safford Brown Volkswagen Richmond
Destiny is a pleasure!
Destiny is a pleasure! The process of purchasing the 2022 Atlas I have leased was easy and seamless. The new showroom is also beautiful.
Destiny is a pleasure!
Destiny is a pleasure! The process of purchasing the 2022 Atlas I have leased was easy and seamless. The new showroom is also beautiful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're glad to hear that your experience at Safford Brown Volkswagen Richmond was easy and seamless, and that you love the new 2022 Volswagen Atlas. Destiny will be delighted to hear your praise as well. We look forward to seeing you again soon! Sincerely, The Team at Safford Brown Volkswagen Richmond
Staff is always professional and keeps you up to date
Staff is always professional and keeps you up to date with the process. They provide refreshments and clean baghrooms.
Staff is always professional and keeps you up to date
Staff is always professional and keeps you up to date with the process. They provide refreshments and clean baghrooms.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!
Great service from beginning of the process of having my
Great service from beginning of the process of having my car inspected and oil change to check out. Everyone was friendly.
Great service from beginning of the process of having my
Great service from beginning of the process of having my car inspected and oil change to check out. Everyone was friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.
Service was timely, questions were answered, all
Service was timely, questions were answered, all professional. Nice new digs! I’m not writing anymore
Service was timely, questions were answered, all
Service was timely, questions were answered, all professional. Nice new digs! I’m not writing anymore
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that your service experience at Safford Brown Volkswagen Richmond was timely and professional. We appreciate your kind words about our new facilities! We look forward to welcoming you back for your next visit. Sincerely, The Team at Safford Brown Volkswagen Richmond
I had to wait a few minutes because Donald was busy.
I had to wait a few minutes because Donald was busy. A man and a lady greeted me, but told to wait for Donald. Eventually another lady has helped me.
I had to wait a few minutes because Donald was busy.
I had to wait a few minutes because Donald was busy. A man and a lady greeted me, but told to wait for Donald. Eventually another lady has helped me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Great service!
Great service! Had a headlight that needed to be replaced, but they also found a serious tire problem and alerted me to that issue. Grateful for their help!
Great service!
Great service! Had a headlight that needed to be replaced, but they also found a serious tire problem and alerted me to that issue. Grateful for their help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Volkswagen Richmond.