Reviews
Final destination to deal for your KIA car
I researched and contacted lots of dealership to get an estimate for a lease car. I thought I got really good estimate from one dealership. When I contacted Pedro, Sales consultant, via phone he asked me what was the best deal from other dealership (straight forward)? He came back after 10 min and provided me with the BEST deal without any hidden fees and the BEST customer support I received from the dealership. I filled out all paperwork via email and Internet and walked in to the dealership for the final signature and the car was ready to pickup already. WOW experience by Brown KIA dealership and I felt like I can trust this place and Pedro. After this 2 year lease, we decided to buy a new SUV. Thank you for the excellent customer service and great deal again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Amazing
They were so great. Very professional made me feel so comfortable. They worked with me buying my first car and I completely love it. I would highly recommend this dealer to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving Brown's Manassas Kia such an awesome review! George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Sales and Finance were both excellent!
My points of contact - Duval and Claudia were exceptionally professional and made the experience easy and enjoyable. They were a great team. We are thrilled with our Telluride - Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Thanks for choosing Brown's Manassas Kia! George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Help
Everyone was great and helpful. We went in to look and gain information on the Soul GT line Turbo. I knew that this is the car I wanted. I went to Brown's cause how well they did at the Hyundai Lessburg location, with my girlfriend. They did just as well helping me walk out in the price range I wanted and not feel pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Service, oil change and fluid top off??
Had ask to top off my engine coolant because it was about 1/4 inch above the LOW level on the tank. The adviser said he would take care of it for me. It took about hour to preform my oil change, I took the car home and checked the coolant level and found it to be in the same conduction, I called the service adviser he informed me that they don't fill the coolant even half way only just above the LOW mark. I said I never herd of that plus that did not make any sense at all even not to fill it least halfway. I will call another dealership to verify if this is even true. The adviser said the car was washed and found a large hand print on my car hood.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience with our service department. Here at Brown's Manassas Kia, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Purchase experience fairly good
Jonathan was kind, courteous, and genuinely respectful. We appreciated his help. My only complaint is the time to purchase. The finance person got backlogged.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff here at Brown's Manassas Kia was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
2020 Telluride service
Timely and efficient service from friendly professionals. Jonathan was very understanding and swift in taking on my issues, and then gave me a very clear and detailed explanations of the work done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this awesome review, Tariq! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
YWilliams
Drop off was quick. Time given to complete work was accurate. Work done was explained. Staff was friendly and helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else. Thanks for choosing Brown's Manassas Kia! George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Stinger
I had a very good car buying experience with John Sasso and Kevin Shin, with help on the financing from Claudia Sandoval. I love my Stinger, only problem so far is that I like it too much and drove nearly 2500 miles in the first month.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. At Brown's Manassas Kia, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Good costumer service. Buen servicio al cliente
I get what i was expecting so im happy with my purchase. Obtuve lo que esperaba asi que estoy muy satisfecho con mi nueva compra.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gustavo, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Thanks for choosing Brown's Manassas Kia! George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006