Reviews
Rhondala Souza
The Sale clerk I worked with Johnathan Quintanilla was very kind and courteous. The manager was very willing to work out something so that I could drive the car of my choice off the lot. The staff was excellent from the Sales staff, to the finance office the whole experience was absolutely wonderful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Rhondala. I am very happy to hear about your positive experience at Brown's Manassas Kia. If you have any further automotive needs, do not hesitate to come back in for a visit. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
First Time Buying New!!
I went in looking for a vehicle in mind and they had just what I was looking for. They were very friendly and honest with everything. The buying process and vehicle shopping was stress free, pressure free, and everything took less than an hour. I look forward doing business again with them in the future. They have great prices and a large verity of vehicles in stock to pick from. I have been receiving compliments about my new vehicle since I shared a picture on Facebook. All my friends find it to be stylish and very cheap compared to other dealers in my area. Everyone wants my new vehicle and has offered to switch with theirs but I declined their offers. The New 2016 Kia Sorento is the best vehicle I have ever had and feel very happy that I spent my money wisely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, we appreciate your feedback and are happy to hear that you feel confident about your purchase. At Brown's Manassas Kia, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as stress-free and pressure-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Brown's Kia Service
The speaker was installed, and they tried to fix the vehicle from hesitating. Even though they test drove it and couldn't get a hesitation, they did do something and is hoping it has fixed my problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Loretta, we appreciate your feedback as it helps us grow as a dealership. We are glad that you chose to come to our dealership for your automotive needs. Please do not hesitate to call or stop in if you have any concerns about the work that was done on your vehicle. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Cooperative sales experience
I appreciated the salesman's honesty (Jeff Urban) and the dealerships willingness to wait for my insurance settlement. I will continue to buy from Manassas KIA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your feedback, Michael. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Jeff. Please let us know if we can ever help you in the future. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Great, Reliable Customer Service
Sam was able to help me out and pinpoint the exact problems in my Kia Optima. He is extremely helpful and has been continuously so for my experience at Brown's Manassas. He was able to effectively communicate why getting my oil changed at Jiffy Lube was not the best idea for my car. He was able to explain the issue they caused (something relating to my fuel injector) and how Brown's was able to fix it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Magdeldin.We are very happy to hear that Sam could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Will Continue to Come Back as Usual
The customer service representative, Sam, was very nice and kept me up-to-date on my vehicle's service progress. I was going to be there for a while because I was getting a lot done. It was pleasant having updates despite being aware that I would be there for a while beforehand.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this review, Deondria. We work incredibly hard to exemplify our commitment to customer care and I am glad that Sam was able to show you what we strive to deliver. Please feel free to visit us again if you have any further automotive needs. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Great service from a great team.
I don't like going to car dealerships. John and Jose made me feel so comfortable and relaxed. I wasn't rushed. It was a beautiful experience and I left HAPPY with my NEW KIA SORENTO. LOVE MY SORENTO. Jose called my back afew days later and said he needed to see me because he found me a better rate from 2.9 to 1.9 and a lower payment. God bless the Manassas KIA team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diana, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our team. John and Jose are great with people and they strive to create a positive experience for every customer. The will be very happy to hear that they were successful in that endeavor. If you have any questions or concerns about your vehicle, please do not hesitate to come see us. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Headlights problem wiht 2014 Kia Soul
Sam took the time to actually listen to me, explain things to me, and show me what the necessary repairs needed where.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, Annemarie. Our highest priority is satisfying our guests and we are delighted to know that Sam attended to your concerns. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Superb service
Our sales person John Sasso was very helpful in finding what we needed. Chad and Matt were very professional and got us set up for payments that fit our budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team was able to help find what you needed. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com
Love Brown's Kia Service!
Michele Bolden is a wonderful service manager, she makes every experience I have at your dealership pleasant and exceptional. She is the best thing about your dealership. I trust your service department and when I go to Brown's I feel like I can believe what I am told about my vehicle unlike many other places I have been where I feel like I am being taken advantage of. I LOVED that you vacuumed out my car. THANK YOU!!!!! That is a big plus, I have not had another service department do that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write about your experience, Lilli. We feel our service department is what makes Brown's Manassas Kia special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are happy to know that Michele was able to show you what we strive to deliver to all of our customers. We look forward to working with you again in the future. Regards, Fred Shepard (855) 424-4312 Fred.shepard@Brownscar.com