Reviews
The sales rep was very friendly, accommodating, and
The sales rep was very friendly, accommodating, and knowledgeable. It was a positive experience with no surprises.
The sales rep was very friendly, accommodating, and
The sales rep was very friendly, accommodating, and knowledgeable. It was a positive experience with no surprises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Kia Manassas!
Fast service - very happy with dealership and John my
Fast service - very happy with dealership and John my service representative . I am looking forward to my next visit
Fast service - very happy with dealership and John my
Fast service - very happy with dealership and John my service representative . I am looking forward to my next visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
Was not thrilled to discover upon arrival that the price
Was not thrilled to discover upon arrival that the price of the vehicle we came to purchase was much higher due to a number of unnecessary add ons. They worked with us to get the price down, but felt a little bit like a bait and switch.
Was not thrilled to discover upon arrival that the price
Was not thrilled to discover upon arrival that the price of the vehicle we came to purchase was much higher due to a number of unnecessary add ons. They worked with us to get the price down, but felt a little bit like a bait and switch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The dealer's service attitude is bad, lacks sincerity,
The dealer's service attitude is bad, lacks sincerity, the quotation is wrong, and the obligation to inform is not fulfilled.
The dealer's service attitude is bad, lacks sincerity,
The dealer's service attitude is bad, lacks sincerity, the quotation is wrong, and the obligation to inform is not fulfilled.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Bought used 2023 Honda CR-V in November.
Bought used 2023 Honda CR-V in November. Should have looked more closely at EVERYTHING. Missing tire repair kit $80. Tire pressure monitor “just needs to be reset”. Ha! Actually had four different brands of tires and needs an alignment. Over $1,000. Front emblem loose: radar and grill replacement: over $3,000. All quotes from Honda. What a horrible experience.
Bought used 2023 Honda CR-V in November.
Bought used 2023 Honda CR-V in November. Should have looked more closely at EVERYTHING. Missing tire repair kit $80. Tire pressure monitor “just needs to be reset”. Ha! Actually had four different brands of tires and needs an alignment. Over $1,000. Front emblem loose: radar and grill replacement: over $3,000. All quotes from Honda. What a horrible experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Paul, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I sent them a private message 12/4 with my contact information. Let’s see how long it takes for them to contact me.
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I love the consistency of great customer service and
I love the consistency of great customer service and care. I have a pleasant experience each visit
I love the consistency of great customer service and
I love the consistency of great customer service and care. I have a pleasant experience each visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very organized and reliable service.
Very organized and reliable service. Can always count on their responsiveness to updates for my car.
Very organized and reliable service.
Very organized and reliable service. Can always count on their responsiveness to updates for my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Carlos done Excellent work and good service specialist
Carlos done Excellent work and good service specialist done great work check my car multipoint inspection
Carlos done Excellent work and good service specialist
Carlos done Excellent work and good service specialist done great work check my car multipoint inspection
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
He listened to my concerns My car was serviced quickly,
He listened to my concerns My car was serviced quickly, thoroughly and within my budget.
He listened to my concerns My car was serviced quickly,
He listened to my concerns My car was serviced quickly, thoroughly and within my budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I've already filled out this survey before.
I've already filled out this survey before. Not going to do it again now.
I've already filled out this survey before.
I've already filled out this survey before. Not going to do it again now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!