Reviews
Car Buying Process
Friendly experience, everyone was cooperative and attentive consistently. I would definitely consider coming back here at some point in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Vehicle service
Fast, friendly, and reliable service. The service advisors and staff are all very professional. I appreciate there dedication to providing outstanding customer service and support
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
THANK YOU SO MUCH!!
The process took 2-3 hours and the staff kept me informed about my car. They also made sure that my dad and I was comfortable while waiting; they even washed my baby when she was done! 10/10
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service
Everyone ensured the process was smooth. Environment was warm and welcoming. Answered all the questions even when I followed up the next day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Above & Beyond!
We had the pleasure of working with Syed Shah. He was professional, knowledgeable and kind. We’ve never had an experience even half as pleasant at a car dealership, ever and we’ve been car shopping for 2 solid months. Syed kept in contact with us via phone, replying to our questions/requests instantly. He greeted us warmly when we arrived and had the vehicle ready for us to drive. We felt completely at ease our entire visit. He provided us with thorough information regarding the overall vehicle and all of the technology. We were also made aware of the service and maintenance center and invited to return for all of our car care needs in the future. Our expectations were completely exceeded. We will be returning in the future and referring all of our friends and family to this Kia location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review for our team at Brown's Manassas Kia! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service
Everyone was nice and done quick. Sales was helpful on info regarding upgrading. Lobby was clean need with good hot chocolate. As well as the lady that helped me she was pleasant and positive
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Fantastic !
Great service and nice helpful employees. I have purchased three vehicles from this location and they always had the best service out of all the dealerships I shopped.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
EXCELLENT SERVICE
OUR SALES REP ANGEL WAS THE BEST! HE SHOWED US ALL OPTIONS AVAILABLE FOR THE VEHICLE WE WERE WANTING, TO MAKE SURE WE GOT EXACTLY WHAT WE WANTED. HE WAS VERY THOROUGH WITH ALL THE TECH OPTIONS THAT CAME ON THE FORTE SO WE KNOW HOW EVERYTHING WORKS. ANGEL ALSO LET US KNOW WE CAN CONTACT HIM WITH ANY QUESTIONS THAT WE MAY HAVE. HE IS THE BEST CAR SALESMAN WE HAVE EVER DEALT WITH.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Brown's Manassas Kia has great service.
The sales representative, Syed Shah who worked with us on the purchase of our 2022 Kia Telluride, in late November 2021, was very friendly and professionally responsive to our questions and helped us acquire the vehicle color and model we wanted. The manager Wais Safi was also very polite and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Caron, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Syed Shah treated you with the respect you deserve. Congratulations on your 2022 Kia Telluride! If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service
Terri Counts did an amazing job with getting everything set up for me. The mechanics were able to fix my car in great time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006