Reviews
great service
Jenn went out of her way to make sure I was happy with my experience, great person to work with
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Jen went out of her way to meet your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Thank You!
I appreciate that Honda City pinpointed exactly what was wrong with my car, and fixed it asap. They didn't give me any hassle & the entire process was painless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Zachary, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Brown's Honda City and we look forward to your continued business! Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Brown's Honda City
My service representative was extremely attentive from start to finish, providing updates via email and a simple coupon to a local restaurant which struck me as a great extension of customer care.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keisha and thank you for your kind words. We are very happy to hear that our service team was so attentive during your visit to our dealership, and that he gave you a great customer care! Thank you again and we look forward to working with you again in the future! Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
great customer care and quality care
Customer care and having tv to watch while waiting in the customer lobby. Also it's nice to have a cup of coffee.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Lavinia! Our team works incredibly hard to exemplify the Brown's Honda City commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service advisor
Service advisor, Erik works with me in a very professional and courtesy manner. He is one of the reasons I keep coming back to Brown's Honda for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for the awesome feedback! Erik is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Thank you again and we look forward to working with you again in the future! Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Experience!!!
Brandy was awesome. Very helpful and knew her stuff. Followed up many times to see how I liked the car or had any questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, we appreciate you taking time to leave us a great review! We are pleased to hear that Brandy did a great job in assisting you in your purchase. He is indeed a great asset to our team! If there is anything else we can do for you please don't hesitate to give us a call! Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Trustful
I have been dealing with Browns for a decade and have come to know the intake guys. They work with me. The waiting room is acceptable and shuttle service is convenient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stuart, thank you for using our service department and the kind words about Brown's Honda City. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Service as always!
I like the fact that Eric S. has been my go to guy for over 15 years. I trust him and feel that he always has my best interest at heart and that my safety is very important. Yes I could take my CRV or Pilot somewhere cheaper but I know Eric will help care for my trucks. I am very proud to be a loyal Browns Honda purchaser. I've purchased one Accord, a CRV and a Pilot there and Eric is part of the reason. He is my trucks doctor. I look forward to working with Eric and Browns for many years to come.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dale, thank you for your loyalty to our dealership and for taking the time to write this outstanding review. It's delightful to know that Eric was able to provide you with such a memorable and outstanding experience. He is indeed a great asset to our team! It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service
We've had great service at Brown's Honda for the last twelve years. Our service advisor Dave Metzler has been outstanding in all respects and a credit to you organization
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Marjie and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last twelve years and we look forward to the next visit! We truly thank you again and we'll see you again soon! Tim Eubank - General Manager - tim.eubank@brownscar.com
Quality Repairs
I can trust Brown's to repair my car and also to tell me about repairs I may need to think about in the future. Always have a pleasant experience at Brown's. I also love the shuttle service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gloria, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Tim Eubank - General Manager - tim.eubank@brownscar.com