Reviews
The service staff is excellent.
The service staff is excellent. Always gets my vehicle in on time (most times early). Very efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our service staff at Steele GMC Round Rock met your expectations in terms of assistance and efficiency! Thanks for the positive feedback, we appreciate it!
Great experience working with Nathan!
Great experience working with Nathan! Made car buying easiest ever :) I will definitely be back! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that Nathan made your car-buying experience a breeze at Steele GMC Round Rock! We appreciate the positive feedback and look forward to seeing you again in the future.
I have 60 months maintenance plan that i purchased on my
I have 60 months maintenance plan that i purchased on my 2022 Denali and it has been honored for the last 2 years until now. They somehow raised the price and charged me $83 dollars. What a rip off!!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Nick, thank you for speaking with us on the phone. I'm afraid that per our conversation, our pricing has increased and therefore you will be charged the difference between a full priced oil change and a maintenance plan oil change. If there are any additional questions regarding the matter, please feel free to reach out. Thank you, Richard Davidson - Service Manager - (512) 244-8000
I took my car in December 2023 for a trim to be replaced
I took my car in December 2023 for a trim to be replaced (I knew what needed to be replaced) that piece was causing a leak inside the car. I had to call back and ask for the status on the car (called and emailed). My car was left outside during the rain which caused a lot of water to enter the car. They did pick up and suck out the water (I gave a good review for effort). I waited 3 weeks for a special order part (I emailed for the status no response, but got a call the next day) only to find out when it arrived that the wrong part was order and my part was a stock item. They could not bring me my car back home so I had to uber to pick up car, then dropped it back off a week later and had to urber home and then uber again to pickup after it was fixed. Remember I have a leak so while I'm waiting for it to be fixed the car can't be driven. So, original bill was about $760 (part was $205) and my portion after all the trouble they put me through was $600. I know some individuals probably had a wonderful experience, but mine not so great. After you take off what I paid for uber the discount did not seem all that fair to me. Would I go back, I hope I don't have to.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Oil change.
Oil change. Was able to squeeze me in when I was in a bind! Stephen Shuster went above and beyond to get me in and out late on a Friday - Excellent service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Stephen was able to assist you with your oil change at Steele GMC Round Rock, especially on a busy Friday! We always aim for excellent service. Thanks for the positive review!
Polite, very helpful in purchasing new truck.
Polite, very helpful in purchasing new truck. Finance person very good, and Seller was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ralph, congrats on your new truck! The Steele GMC Round Rock team is so glad to hear you are satisfied with your purchase and buying experience. Thanks for the five-star review!
Excellent service.
Excellent service. Scot is always prompt and courteous. Never have to wait long to have my Yukon serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to know that Scot and our team at Steele GMC Round Rock have been able to provide you with prompt and courteous service. We appreciate your review!
I had a great experience working with Trey!
I had a great experience working with Trey! He was incredibly attentive and helpful in finding me the truck that met my needs. Everyone involved was very personable making the entire process easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
KC, we're delighted to know that Trey and our team at Steele GMC Round Rock were able to assist you in finding the perfect truck. Thanks for sharing your positive experience with us!
Great dealership for service!
Great dealership for service! Very easy to make an appointment! Scot is a great service guy and always takes care of us! The service work is always done right! Great place to go to!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that you've had a great experience with our service department at Steele GMC Round Rock! It's wonderful to see Scot and the team are taking good care of your needs. Thanks for choosing us - we appreciate it!
Came without an appointment & got right in for an oil
Came without an appointment & got right in for an oil change. Very efficient and courteous!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Steele GMC Round Rock! We are always here to help. See you next time!