Reviews
Great service.
Quick and easy to arrange service. Appreciated the phone notification of recommended additional service needs. All the people from the service department are friendly and knowledgeable and helpful, too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Brown's Toyota of Glen Burnie's Service Department. Warm regards, John Stefero - General Manager - john.stefero@brownscar.com
Rolando Garza
Rolando and John provided excellent customer service. The entire process, Rolando was professional and attentive In our search. We were very happy to purchase a truck at Brown’s. Go see Rolando for excellent service and customer experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear that you got excellent service from Rolando and John! We will be sure to pass your compliments on to them, and please let us know if we can help you with anything else. John Stefero - General Manager - john.stefero@brownscar.com
Service at 50,000 miles
everything went smoothly and was not TOO long. The services that I requested were done. Well done! Will be back for service at the required interval.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear your visit was timely and efficient Ann. We look forward to working with you again in the future! John Stefero - General Manager - john.stefero@brownscar.com
good overall experience
good service writer,good check out people. Service writer found a problem and informed me of that Toyota would repair for free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review. Ernest! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. If you have any questions or need any further assistance, please come back to visit Brown's Toyota of Glen Burnie. Kind regards, John Stefero - General Manager - john.stefero@brownscar.com
Belt and pulley repair
Had a problem with my serpentine belt among other issues. Service tech, service desk, and manager were all helpful. I was happy with my experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Todd, Thank you so much for taking the time to share your kind words about your experience at Brown's Toyota of Glen Burnie! We love our happy customers and please always feel free to reach out if you need anything be it sales or service! Kind regards, John Stefero - General Manager - john.stefero@brownscar.com
Excellent service
Professional, competent, service minded technicians make this experience painless. I highly recommend Browns Toyota at Glen Burnie. You will have peace of mind that your needs are being met. Thank you Browns!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input and recommendation, Paz Susan! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Thank you for choosing Brown's Toyota of Glen Burnie's Service Department. Kind regards, John Stefero - General Manager - john.stefero@brownscar.com
Great Experience
I recently purchased a car at Brown's Toyota. The staff was very informative and patient with me and I appreciated the low pressure buying experience. Since, I have had my car serviced there through the Toyota Care program. My 5000 mile check up was easy to schedule and service was professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Erica, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you for choosing Brown's Toyota of Glen Burnie. Best regards, John Stefero - General Manager - john.stefero@brownscar.com
great and clean facility courteous people
Fast service, courteous techs, clean facility work always done right payment scale reasonable would recommend friends and family to the Glen Burnie shop
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great feedback and recommendation, Michelle. I am happy to hear that you were pleased with our customer service and facilities. Please visit Brown's Toyota of Glen Burnie if you have any concerns about your vehicle. Best regards, John Stefero - General Manager - john.stefero@brownscar.com
Service maintenance
Friendly service everytime ! They provide a coffee and beverage station while you wait . Also provide a play area for children. Television and charging stations are also available!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, Thank you for taking the time to tell us about your experience at Brown's Toyota of Glen Burnie. We do put a premium on customer care, best amenities and of course good service, and we are glad to know that our guests appreciate all our efforts. You can be sure that I will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service. Warm regards, John Stefero - General Manager - john.stefero@brownscar.com
New $ Runner
My sales person William was extremely helpful, quick to answer, and made the buying process easy. So far I am extremely happy with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alyssa, Thank you so much for taking the time to let us know how happy you are with your purchase! Feedback from you is one way we know we are achieving our goals. I will certainly pass the kind words along to William. If you have any questions or need any further assistance, please come back to visit Brown's Toyota of Glen Burnie. Kind regards, John Stefero - General Manager - john.stefero@brownscar.com