Reviews
Bought and fully paid for a vehicle that was stolen during delivery. The dealership provided very little help afterward and did not report it stolen until about a week later after repeated escalation to Land Rover corporate. Update 9/22 in response to the dealership: Your response is not consistent with the documented timeline I have in emails and police communications. I repeatedly asked for help, and meaningful action did not occur until I escalated the matter to JLR corporate. Also, I arranged transport myself because the dealership did not provide a shipping option. I was charged $500 for a notary who never came and $250 for registration that was never completed. Even now, the vehicle is showing an incorrect odometer reading of 20,289 miles instead of approximately 7,000 miles, which is affecting my insurance settlement. I was told weeks ago this would be corrected, and it still has not been. I also have not received the vehicle charger I was told had been ordered. My review is about the overall lack of professionalism, follow-through, and customer support—not simply who hired the transport company.
Bought and fully paid for a vehicle that was stolen during delivery. The dealership provided very little help afterward and did not report it stolen until about a week later after repeated escalation to Land Rover corporate. Update 9/22 in response to the dealership: Your response is not consistent with the documented timeline I have in emails and police communications. I repeatedly asked for help, and meaningful action did not occur until I escalated the matter to JLR corporate. Also, I arranged transport myself because the dealership did not provide a shipping option. I was charged $500 for a notary who never came and $250 for registration that was never completed. Even now, the vehicle is showing an incorrect odometer reading of 20,289 miles instead of approximately 7,000 miles, which is affecting my insurance settlement. I was told weeks ago this would be corrected, and it still has not been. I also have not received the vehicle charger I was told had been ordered. My review is about the overall lack of professionalism, follow-through, and customer support—not simply who hired the transport company.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Sam, we are sorry your vehicle was stolen during transit to you. While we did not hire this transport company, we reported the theft with the local Police on the same day you notified us. This was without “pressure” from JLR corporate. On the contrary, we cooperated with them by providing the police department information so they could initiate vehicle tracking on your behalf. We truly appreciate how frustrating this must be, but we were not at fault, nor did we turn our backs on you. Please feel free to reach out to our sales manager Chris Rahn if there’s anything we can help with. He can be reached at 518-389-6500 or crahn@mcgovernauto:com
Your response is not consistent with the documented timeline I have in emails and police communications. I repeatedly asked for help, and meaningful action did not occur until I escalated the matter to JLR corporate. Also, I arranged transport myself because the dealership did not provide a shipping option. I was charged $500 for a notary who never came and $250 for registration that was never completed. Even now, the vehicle is showing an incorrect odometer reading of 20,289 miles instead of approximately 7,000 miles, which is affecting my insurance settlement. I was told weeks ago this would be corrected, and it still has not been. I also have not received the vehicle charger I was told had been ordered. My review is about the overall lack of professionalism, follow-through, and customer support—not simply who hired the transport company.
I am very satisfied with my last service visit. My service adviser was simply amazing, very courteous and an extremely pleasant person to deal with. Vehicle came back feeling great and squeaky clean too. Thanks for the brilliant service delivery.
I am very satisfied with my last service visit. My service adviser was simply amazing, very courteous and an extremely pleasant person to deal with. Vehicle came back feeling great and squeaky clean too. Thanks for the brilliant service delivery.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Alexander, it makes our day to hear you received brilliant service from our service team! Thank you for choosing Land Rover Albany and for your support. We look forward to welcoming you back next time!
I had a good experience at McGovern Land Rover. Quick and easy sales and delivery process.
I had a good experience at McGovern Land Rover. Quick and easy sales and delivery process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review. We look forward to seeing you again at Land Rover Albany!
This is how a dealership should be! Service team is second to no one! Above and beyond they go. Highly recommend.
This is how a dealership should be! Service team is second to no one! Above and beyond they go. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our service team went above and beyond made our day! Thanks for your support and recommendation of Land Rover Albany, Mike!
Our experience at Land Rover Albany with Mike was exceptional start to finish. We live three hours away so the plans started days before we went to the showroom. We were treated with kindness and patience throughout the whole process.
Our experience at Land Rover Albany with Mike was exceptional start to finish. We live three hours away so the plans started days before we went to the showroom. We were treated with kindness and patience throughout the whole process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Rachel, we're glad Mike made your experience smooth and enjoyable from start to finish. Thank you for choosing Land Rover Albany and for making the trip to see us! We wish you safe travels ahead!
The communication is phenomenal. They will communicate with you pretty much every step of the way. Good communication when you’re in possession of someone’s vehicle is always a good thing.
The communication is phenomenal. They will communicate with you pretty much every step of the way. Good communication when you’re in possession of someone’s vehicle is always a good thing.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Will, thank you for choosing Land Rover Albany and for sharing your experience! We know how important communication is and we're thrilled to have delivered for you. See you next time!
Exceptional service. In particular, Adam in the service dept wne t above and beyond to solve all of our issue with a smile. No problem was too much for them to handle.
Exceptional service. In particular, Adam in the service dept wne t above and beyond to solve all of our issue with a smile. No problem was too much for them to handle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James, we're thrilled to hear that Adam and our team provided exceptional service at Land Rover Albany. Thank you for your kind words and support!
Always, best service with significant savings on specials offered. Staff is very knowledgeable and pleasant to deal with.
Always, best service with significant savings on specials offered. Staff is very knowledgeable and pleasant to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about our knowledgeable and professional team! We appreciate your business and we look forward to seeing you again at Land Rover Albany.
Excellent job, no issues! Bert helpful and did a great job reaching out and follow thru. Appreciate the service we had.
Excellent job, no issues! Bert helpful and did a great job reaching out and follow thru. Appreciate the service we had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Lisa, we're so glad to hear Bert and our team were helpful at every step of the way! We appreciate your support here at Land Rover Albany and hope to see you again down the road!
Adam was so easy to work with The staff was was courteous and well-versed in our car. It was a great experience and will return to Land Rover dealer in Albany.
Adam was so easy to work with The staff was was courteous and well-versed in our car. It was a great experience and will return to Land Rover dealer in Albany.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad you had a great experience with Adam and the team! Thank you for choosing Land Rover Albany and for sharing your feedback, Gale.