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Genesis San Bruno

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis San Bruno from DealerRater.

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Absolutely terrible service - kept my GV70 for 1 month and returned claiming fixed. It wasn’t. Called for a week no response from service manager Elizabeth. I walked over there to drop. After 1 week some part ordered. 1 week planned delay and 1 week tech schedule later Lawrence Lu says that wrong part was ordered- in 2 months in service - completely dishonest about the status, highly unresponsive. Finally, I have given hope and am going through repurchase. It may not be vehicle rather careless and incompetent service guys ruining it.

Absolutely terrible service - kept my GV70 for 1 month and returned claiming fixed. It wasn’t. Called for a week no response from service manager Elizabeth. I walked over there to drop. After 1 week some part ordered. 1 week planned delay and 1 week tech schedule later Lawrence Lu says that wrong part was ordered- in 2 months in service - completely dishonest about the status, highly unresponsive. Finally, I have given hope and am going through repurchase. It may not be vehicle rather careless and incompetent service guys ruining it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Smooth talking sales guys, who promise you the world before selling the car to you. But, after selling the car, there is absolutely no response. Terrible customer service experience. I have called more than 15 times and each time there is a new sales specialist who picks up and promises me that they will do whatever it takes to help me, but none of them get back to me.

Smooth talking sales guys, who promise you the world before selling the car to you. But, after selling the car, there is absolutely no response. Terrible customer service experience. I have called more than 15 times and each time there is a new sales specialist who picks up and promises me that they will do whatever it takes to help me, but none of them get back to me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I am satisfied with the 2023 Genesis GV70 2.5T I purchased from Genesis of San Bruno. A vehicle is a good option for those paying a premium on style, performance, and luxury. I suggest this store and the Genesis GV70 2.5T to anybody in the market for a new automobile. I am writing to convey my happiness with my recent 2023 Genesis GV70 2.5T purchase from Genesis of San Bruno. The purchase process was streamlined and stress-free, and the dealership's personnel were informed and accommodating. Excellent service! Very satisfied with the purchase of my automobile. I have purchased several cars from this dealership over the years, and they have always been dependable. The 2023 Volkswagen Taos SE I purchased from CardinaleWay VW in Corona is satisfactory. An automobile is an excellent alternative for someone who values style, performance, and practicality. I recommend this business and the Volkswagen Taos SE to anybody in the market for a new car.

I am satisfied with the 2023 Genesis GV70 2.5T I purchased from Genesis of San Bruno. A vehicle is a good option for those paying a premium on style, performance, and luxury. I suggest this store and the Genesis GV70 2.5T to anybody in the market for a new automobile. I am writing to convey my happiness with my recent 2023 Genesis GV70 2.5T purchase from Genesis of San Bruno. The purchase process was streamlined and stress-free, and the dealership's personnel were informed and accommodating. Excellent service! Very satisfied with the purchase of my automobile. I have purchased several cars from this dealership over the years, and they have always been dependable. The 2023 Volkswagen Taos SE I purchased from CardinaleWay VW in Corona is satisfactory. An automobile is an excellent alternative for someone who values style, performance, and practicality. I recommend this business and the Volkswagen Taos SE to anybody in the market for a new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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