Hyundai Carson

NEVER BUY A CAR FROM THESE CON ARTISTS. They’ll kiss your xxx when you’re in the dealership buying a car, but the second you have a serious problem, they’ll do everything they can to shift the blame onto someone else. I purchased a 2026 Hyundai Palisade XRT Pro from Hyundai Carson in March 2026. In August, the vehicle drove itself into another car. I understand that the accident itself is not necessarily the dealership’s fault. What happened afterward, however, is absolutely unacceptable. When I brought the vehicle back and reported problems with the car’s computer and safety systems, the dealership initially asked whether they could review the vehicle’s EDR (Event Data Recorder/“black box”). Then, seemingly out of nowhere, their story changed. The next day, they told me that my vehicle does not have an EDR. That claim is extremely difficult to reconcile with the documentation for the vehicle. The 2026 Palisade owner’s manual specifically contains a section titled “Vehicle Data Collection and Event Data Recorders,” and the manual states that the vehicle is equipped with an EDR. I contacted Hyundai Corporate directly, and Corporate confirmed to me that my specific vehicle does have an EDR and that it made no sense for the dealership to tell me otherwise. So let’s think about this logically: if the accident were unquestionably my fault, why would anyone have a reason to prevent the vehicle’s data from being examined? The dealership initially wanted to look at the EDR, then suddenly claimed the vehicle had none. That change in story is extremely suspicious and has completely destroyed my trust in this dealership. To make matters worse, the dealership then told me there was “nothing they could do” because they were supposedly not Hyundai, but merely a “reseller,” and that I needed to deal with Corporate. This is incredibly different from the sales pitch I received when purchasing the vehicle, when they went out of their way to portray themselves as my one-stop shop and promised excellent customer service. Now the dealership is no longer answering my calls, and when they were answering, the people I spoke with were incredibly rude and dismissive. I have never dealt with a dealership that was so eager to take my money and so unwilling to stand behind the customer afterward. Whatever happened to the idea that a dealership should actually help its customers when something goes seriously wrong? HYUNDAI CARSON IS A SCAM. They treated me like a valued customer when they thought they were going to make money from me, and the moment I needed actual assistance, they wanted nothing to do with me. If you’re considering buying a Hyundai, GO TO ANOTHER DEALERSHIP. There are plenty of Hyundai dealerships in Southern California. You do not need to give your money to these people. AVOID HYUNDAI CARSON LIKE THE PLAGUE

Alex Vicencio ...is an awesome salesman, made buying a car one incredible experience....thanks a million Carson Hyundai...looking forward to my next Hyundai...God Bless Eric C.

Norman was great! He had a positive attitude and a friendly demeanor that made the day spent at the dealership easier. The staff is overall very kind and helpful. The only downside is how long it takes to leave with a new car. I am not sure if that's out of their control or not, but it would be nice if getting things finalized didn't take as long as it does. Otherwise, the experience is great at Carson Hyundai. I've been a loyal customer for the past decade. Currently on my 4th lease with them. 12 years strong!

Very friendly and helpful staff. I spent a few hours with them and felt like I was among friends. Even people walking by smiled, acknowledged my presence and made me feel at home. Then at the end of it, I drove off with a great car at a great price.

1 Star — Do Not Bring Your Car Here I rarely leave reviews, but this experience was bad enough that I felt obligated to warn others. Hyundai Carson held my vehicle for over a week without a single proactive update. I called daily — sometimes multiple times — and was either ignored or told someone would call me back. No one ever did. I eventually had to borrow my wife’s car and show up unannounced just to get a straight answer from Daniel, the service manager. That should never be necessary. The dealership promised to wash my car. They didn’t. I was charged over $700 with no acknowledgment of the terrible experience and no genuine effort to make it right. What concerned me most was the integrity of the service recommendations. Several items on the estimate involved work I had already done less than a year ago. The technician’s own video contradicted the written recommendations — which raises serious questions about whether I was being pushed toward repairs I didn’t need. After all of this, I received a text asking me to give a perfect 10/10 rating. If you’re researching dealerships for service or a purchase, keep looking. You deserve clear communication, honest recommendations, and basic respect as a customer. I experienced none of that here. I will not be returning.

Norman was great. They were able to get us exactly what we wanted within our price range.

I had an amazing and truly professional experience from start to finish. Michael was an outstanding car salesman—knowledgeable, patient, and incredibly respectful. He took the time to explain every detail, answered all my questions honestly, and made the entire process smooth and stress-free. I never felt pressured, only supported. I highly recommend working with Michael Johnston if you want excellent service and a great car-buying experience.

I didnt think I could drive out of there but Michael Johnston made it happen. If I could refer anyone I would refer you to him . He was a very great help ! If you looking to drive out of there the same xxxx Michael Johnston is the sales guy to see you won't be disappointed I promise!

Everyone was very helpful and pleasant, my salesman Juan was very knowledgeable about the particular car I was purchading

Great customer service Oscar and chemo and Cedrick are great people whenever you guys go ask for them real MVP.