Vanguard Volkswagen

Vanguard knows their stuff - their service department is communicative, informative, honest, and gives a xxxx about the customer. All good things!

Best service ever!! Alex ( finance manager) and Abe who is a GM went above and beyond to take care of my vehicle needs and financing.

Absolutely terrible management and an incredibly disappointing experience. They claim they can beat offers from other dealerships, ask you to send over all your information, and waste your time only to come back with a ridiculous set of numbers that completely contradicts their promises. Who charges $593 in DMV fees? That alone raises serious questions about their pricing transparency and how they conduct business. Ramiro Ferriol was especially disappointing. His approach to customer service was completely unprofessional, and based on my experience, he has no business handling internet sales or managing customer inquiries. The entire interaction felt like a waste of time, with more focus on squeezing every possible dollar out of the customer than on being honest, competitive, or respectful. Save yourself the frustration and take your business elsewhere. If you value your time and expect straightforward communication, transparent pricing, and professional treatment, I would strongly recommend avoiding this dealership. Their promises sound great until it is time to put real numbers on the table. Extremely disappointing, unprofessional, and not worth the hassle.

It doesn't work, they left me the filter loose, I throw all the oil

A great welcome, honest answers, as well as delivery of my vehicle as was promised.

Terrible interaction. They priced a vehicle and posted it. Then when I reached out about it, they deemed it an error and didn't honor the price. When I asked about it and asked why the change, they gave me the run around. I even gave a statue of texas regulation/law that they have to be willing to sell it for that price. I had snapshots and proof and they just didn’t try to make it work.

We had a few issues, but Orenzo and the GM worked to make our experience a good one.

Fernando and Curtis was great in helping me on my car service and fixing my visor!

Jason did an awesome job, kept me informed and I felt like he was honest and made sure I was taken care of.

I'm extremely happy how Will takes care of my car and me. He is always flexible enough to work with my chaotic schedule and always super friendly even when I'm late or need to move things last minute. Outstanding customer service!