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CARLAX

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (6 reviews)
Sales hours: 10:00am to 5:30pm
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Sales
Monday 10:00am–5:30pm
Tuesday 10:00am–5:30pm
Wednesday 10:00am–5:30pm
Thursday 10:00am–5:30pm
Friday 10:00am–5:30pm
Saturday 10:00am–5:30pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (6 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Declined the purchase of a M5. Lied to me for weeks about Cooperate getting in contact with me fand they never did. Dropped car off at my home with no paperwork. Car was never fixed. Low Antifreeze that ran out. No warranty was  presented when sold.  Turn signal was never fixed (cost over $1000 because it's a BMW), but somehow passed Maryland Inspection. Pending case with Maryland DMV Inspection Fraud Division. 

Declined the purchase of a M5. Lied to me for weeks about Cooperate getting in contact with me fand they never did. Dropped car off at my home with no paperwork. Car was never fixed. Low Antifreeze that ran out. No warranty was  presented when sold.  Turn signal was never fixed (cost over $1000 because it's a BMW), but somehow passed Maryland Inspection. Pending case with Maryland DMV Inspection Fraud Division. 

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought a car from them and they said they fixed a part in the engine and never did don't ever buy a car from them ever again they will rip you off.

I bought a car from them and they said they fixed a part in the engine and never did don't ever buy a car from them ever again they will rip you off.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Appointment for test drive for 2017 Mercedes Benz CLA 250 was confirmed by dealership Representative "Mrs. Ana" and called me to the dealership. When I arrived dealership it was not available and was sold. Why they confirmed my appointment ? I spend my time for nothing. Very disapointed. Have no confidence of this dealership. Very poor customer service. Not recommand at all.

Appointment for test drive for 2017 Mercedes Benz CLA 250 was confirmed by dealership Representative "Mrs. Ana" and called me to the dealership. When I arrived dealership it was not available and was sold. Why they confirmed my appointment ? I spend my time for nothing. Very disapointed. Have no confidence of this dealership. Very poor customer service. Not recommand at all.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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This dealership sold a car that wasn't ask for took the trade in and sold the next day with out the sale being final on the purchasing car refused to give the deposit back then called the police and had us trust pass off they property and then I get on here and see that the review I left the first has been taking down and if they take this review down I'm just going to keep writing them I check this review page everyday

This dealership sold a car that wasn't ask for took the trade in and sold the next day with out the sale being final on the purchasing car refused to give the deposit back then called the police and had us trust pass off they property and then I get on here and see that the review I left the first has been taking down and if they take this review down I'm just going to keep writing them I check this review page everyday

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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This dealership lead me to beleive a truck was there I wanted. They lied. It cost me $140 round trip thru Uber. Awful way to run business. I will never do business with them.

This dealership lead me to beleive a truck was there I wanted. They lied. It cost me $140 round trip thru Uber. Awful way to run business. I will never do business with them.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We called for a certain car and the guy made a deal with us on the phone so we drove for an hour to go get the vehicle and when we got there they didn't have the vehicle and told us it was in Virginia getting a state inspection there. A big waste of my time. The guy didn't even check to make sure the vehicle was even on the lot. Did even both to check knowing we was on the way. Very poor way of doing business. I wouldn't recommend them to anyone especially if you don't live in the area

We called for a certain car and the guy made a deal with us on the phone so we drove for an hour to go get the vehicle and when we got there they didn't have the vehicle and told us it was in Virginia getting a state inspection there. A big waste of my time. The guy didn't even check to make sure the vehicle was even on the lot. Did even both to check knowing we was on the way. Very poor way of doing business. I wouldn't recommend them to anyone especially if you don't live in the area

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
3.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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