Serra Lexus Lansing

After a very poor result (no answered phone calls) from Lexus of Ann Arbor, this dealership redeemed the Lexus name. They sent a driver to pick up my vehicle in Marshall, Mi and left a loaner. Fixed the same, day and returned the loaner. This is service as advertised.

Titus Merriam was my salesperson at Lexus of Lansing. If you want a first-rate experience from an ethical and consummate professional go see Titus.

Great service & friendly staff. I was greeted in a friendly manner as I entered the dealership & the service was prompt. The showroom is very welcoming too.

P.S. My wife and I were very satisfied with our new Lexus purchase, until we discovered that our our salesperson, Mona Buchanan, deceptively withheld from us cash incentives offered to consumers by Lexus. While performing due diligence before our purchase, we found that Lexus was offering $1,750 in cash-back incentives. When we came to the dealership, we explicitly stated that color and design were not priorities for us - we were specifically interested in cars that came with manufacturer or dealer rebates only. Ms. Buchanan quickly claimed there were no incentives being offered at the time, and moved us along to look at the 2014 models. When we arrived home to do our post-purchase research, we realized that Lexus was indeed offering $1,750 back on 2013 models. Despite the fact that we explicitly asked whether there were any incentives available for ANY vehicle, and would have readily purchased a 2013 car, she deliberately did not disclose anything about rebates / incentives and steered us towards the more expensive 2014 line. We are very angry that this information was hidden from us - Ms. Buchanan's activities appear to us highly unethical, if not illegal. As a result, we are filing complaints with the FTC, Michigan's consumer protection agency and Lexus Corporate.

The customer service, quality of work, friendliness and pricing allow me to have a very good experience whenever I visit Lexus of Lansing. I would highly recommend this dealership to anyone. Thanks!

I was greeted promptly & the service personnel were very friendly & courteous. I was given an estimate cost of the service to be performed on the vehicle & the estimate time it will take to finish the job. They also washed my car & vacuumed the inside of my car.

Brad Lansdale is just excellent to work with. He is friendly, knowledgeable, and takes the time to explain what is wrong with the car and how it's being fixed. He also searches for the best deal. I thought no one could be as good as Joey, but Brad has renewed my desire to keep bringing my car there for service.

This is a great service department, and it is the main reason that I continue to buy Lexus.Always courteous and friendly, and the drop-off and pick-up of a loaner car adds tremendously to the value. My car is always ready when promised at the price projected.

Good service and prompt and friendly attention...Brad does an excellent job always and answers all my concerns!! I very much recommend him and the dealership! Good and professional!a

I bought a used BMW from Lexus of Lansing and both Clay Moore and Kyle Criscuolo went out of their way to make the deal happen. I know that BMW's can have costly maintenance issues so they had their Lexus mechanic go over everyting with me so I felt comfortable and even ordered me a 2nd key for the vehicle. I have been a loyal customer since 1989 and I would reccomend Clay and Kyle to anyone who is looking for a new or used vehicle.