Reviews
Every one was friendly and made me feel so welcome and inportant The guys in the shop is super cool.
Every one was friendly and made me feel so welcome and inportant The guys in the shop is super cool.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sidney was really really helpful and nice and the shop guys.
My experience with the dealership was excellent! Andrew was very professional, friendly, patient, and helpful throughout the entire process. He made sure I felt comfortable, answered all my questions, and made my car-buying experience smooth and stress-free. I’m very satisfied with the service I received and would definitely recommend Andrew and the dealership to others!
My experience with the dealership was excellent! Andrew was very professional, friendly, patient, and helpful throughout the entire process. He made sure I felt comfortable, answered all my questions, and made my car-buying experience smooth and stress-free. I’m very satisfied with the service I received and would definitely recommend Andrew and the dealership to others!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Frank Leta Buick GMC are glad to have you as a customer.
My experience with the dealership was excellent! Andrew was very professional, friendly, patient, and helpful throughout the entire process. He made sure I felt comfortable, answered all my questions, and made my car-buying experience smooth and stress-free. I’m very satisfied with the service I received and would definitely recommend Andrew and the dealership to others!
My experience with the dealership was excellent! Andrew was very professional, friendly, patient, and helpful throughout the entire process. He made sure I felt comfortable, answered all my questions, and made my car-buying experience smooth and stress-free. I’m very satisfied with the service I received and would definitely recommend Andrew and the dealership to others!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Frank Leta Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The team was great and fixed my problem very quickly. It took a few minutes instead of a couple hours!
The team was great and fixed my problem very quickly. It took a few minutes instead of a couple hours!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that the service on your GMC Terrain was completed in minutes rather than hours means a lot to our service team. We’re glad our technicians could resolve your issue so quickly.
If negative was an option I would choose it, the car I purchased, broke down on the the way home that was May 4th and to this day October 22 I still don't have my car fixed, when I was assured at the time not to worry, everything would be fixed at no cost me, it took them 5 months to figure out the motor was bad, so they sent it to Kia and for the last month they have not paid kia to fix it, so here we are six months later I still don't have my car, this whole time I've been making payments and paying for insurance. Horrible car buying experience.
If negative was an option I would choose it, the car I purchased, broke down on the the way home that was May 4th and to this day October 22 I still don't have my car fixed, when I was assured at the time not to worry, everything would be fixed at no cost me, it took them 5 months to figure out the motor was bad, so they sent it to Kia and for the last month they have not paid kia to fix it, so here we are six months later I still don't have my car, this whole time I've been making payments and paying for insurance. Horrible car buying experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you had this experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (573) 334-6198 so we can work towards a resolution. We look forward to hearing from you.
They are great except a little expensive. I think other places give a better deal but the convenience of a close dealership is good. They are expensive on the oil change and filter, but I am a widow and look for convenience all I can.
They are great except a little expensive. I think other places give a better deal but the convenience of a close dealership is good. They are expensive on the oil change and filter, but I am a widow and look for convenience all I can.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our location made maintenance more convenient for you. Your feedback and five-star rating for the oil change and filter service on your Buick Envision means a lot to our service team, even as you weigh cost considerations.
Great service when able to talk to a service manager. To over your service after donr
Great service when able to talk to a service manager. To over your service after donr
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that speaking with our service manager made a difference means a lot to our service team. We’re glad the service on your Cadillac Escalade met your expectations, and we appreciate the five-star rating.
Communication is very poor. Took 8 hours and 5 phone calls for them to say if my truck was ready for pickup. I had to call the sales desk to get someone who could tell me about my truck because the service line never knows what’s going on, or sends you to a voicemail that no one calls you back from. Scheduling the appt in the first place was ridiculous. I told 3 different people what was wrong with my truck, and I still got a call the day I dropped it off saying there were no notes saying what they were looking at. It is always a hassle getting anything done here.
Communication is very poor. Took 8 hours and 5 phone calls for them to say if my truck was ready for pickup. I had to call the sales desk to get someone who could tell me about my truck because the service line never knows what’s going on, or sends you to a voicemail that no one calls you back from. Scheduling the appt in the first place was ridiculous. I told 3 different people what was wrong with my truck, and I still got a call the day I dropped it off saying there were no notes saying what they were looking at. It is always a hassle getting anything done here.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The only dealership in a 100 mile radius who had what we needed. Single cab 8ft bed
The only dealership in a 100 mile radius who had what we needed. Single cab 8ft bed
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
They were very friendly and helpful. I would definitely recommend them to friends and family.
They were very friendly and helpful. I would definitely recommend them to friends and family.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing you’d recommend us to friends and family is the highest compliment. Knowing you found our team friendly and accommodating during your purchase of a new GMC Terrain is rewarding.