Reviews
I took my vehicle in twice with the same issue and they said it checked out both times even though I had an idea of what it was and told them and the issue is still there. I also found it exceptionally frustrating that I had to wait the entire day to even get an update on the vehicle and that was only after I called multiple times. And when I DID get the diagnostic form back it was after hours and there was no one to speak to.
I took my vehicle in twice with the same issue and they said it checked out both times even though I had an idea of what it was and told them and the issue is still there. I also found it exceptionally frustrating that I had to wait the entire day to even get an update on the vehicle and that was only after I called multiple times. And when I DID get the diagnostic form back it was after hours and there was no one to speak to.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Seems like they don't want to help with my situation on my brand new truck I bought from them in May. No one answers the phone or calls back when a message is left requesting a call back including the General Manager.
Seems like they don't want to help with my situation on my brand new truck I bought from them in May. No one answers the phone or calls back when a message is left requesting a call back including the General Manager.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The Service Department is very good at getting you up and on the road agin in a timely Manner. The customer service is their priority.
The Service Department is very good at getting you up and on the road agin in a timely Manner. The customer service is their priority.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our team is pleased we could get your GMC 3500 back on the road swiftly. Your praise for our focus on customer care means a lot to us.
I would give zero stars if possible. The service department had my vehicle for over 4 weeks, could not get it running. They lacked communication- did not keep me informed, did not answer most of my calls nor return calls when they said they would. I paid to have my vehicle towed to an independent shop which repaired my vehicle in less than two weeks. I will not use the dealership service department for any repairs or general maintenance.
I would give zero stars if possible. The service department had my vehicle for over 4 weeks, could not get it running. They lacked communication- did not keep me informed, did not answer most of my calls nor return calls when they said they would. I paid to have my vehicle towed to an independent shop which repaired my vehicle in less than two weeks. I will not use the dealership service department for any repairs or general maintenance.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we're disappointed to hear of the negative experience you had at our location. Here at Frank Leta Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (573) 334-6198 to discuss ways we can better serve you in the future.
I had a great salesperson Allie, that made my purchase easy. She was knowledgeable about the vehicle and the process. The only complaint I have is there was no owners manual in the 2024 vehicle I bought, seems like a big company like GM could at least ensure that I get an owners manual.
I had a great salesperson Allie, that made my purchase easy. She was knowledgeable about the vehicle and the process. The only complaint I have is there was no owners manual in the 2024 vehicle I bought, seems like a big company like GM could at least ensure that I get an owners manual.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Very good service! Steven Galemore has always gone above and beyond to provide the best service for his customers!
Very good service! Steven Galemore has always gone above and beyond to provide the best service for his customers!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our service team delivered exceptional care for your Lincoln MKX means a lot to us. Thank you for the five-star rating and for trusting our dealership with your service needs.
Employees didn't seem to listen and or appropriately record the concerns I conveyed about my vehicle. Did not instill confidence or trust in the diagnostics the performed. Their conclusion changed after I questioned them and still didn't make sense based on what was happening with my car.
Employees didn't seem to listen and or appropriately record the concerns I conveyed about my vehicle. Did not instill confidence or trust in the diagnostics the performed. Their conclusion changed after I questioned them and still didn't make sense based on what was happening with my car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a great experience, Robert made sure I was taken care of and kept me updated.
I had a great experience, Robert made sure I was taken care of and kept me updated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cannie, thank you for your wonderful review! We're thrilled to hear that Robert provided you with great service and kept you updated throughout your experience. Your feedback is a testament to our commitment to customer-centric support and reliability, and we look forward to welcoming you back soon!
I had a great experience, Robert made sure I was taken care of and kept me updated.
I had a great experience, Robert made sure I was taken care of and kept me updated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cannie, thank you for your wonderful review! We're thrilled to hear that Robert provided you with great service and kept you updated throughout your experience. Your feedback reinforces our commitment to customer-centric support and reliability, and we look forward to serving you again soon!
Was under warranty on a brake sensor. Was told it would cost me 180 bucks to look at it
Was under warranty on a brake sensor. Was told it would cost me 180 bucks to look at it
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, I'm sorry to hear about your experience with the brake sensor under warranty. We strive for customer-centric service and your feedback highlights an area where we can improve our honesty and reliability. Thank you for sharing your concerns, and I invite you to reach out so we can discuss this further and find a solution that works for you.