Reviews
I had a great salesperson Allie, that made my purchase easy. She was knowledgeable about the vehicle and the process. The only complaint I have is there was no owners manual in the 2024 vehicle I bought, seems like a big company like GM could at least ensure that I get an owners manual.
I had a great salesperson Allie, that made my purchase easy. She was knowledgeable about the vehicle and the process. The only complaint I have is there was no owners manual in the 2024 vehicle I bought, seems like a big company like GM could at least ensure that I get an owners manual.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Very good service! Steven Galemore has always gone above and beyond to provide the best service for his customers!
Very good service! Steven Galemore has always gone above and beyond to provide the best service for his customers!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our service team delivered exceptional care for your Lincoln MKX means a lot to us. Thank you for the five-star rating and for trusting our dealership with your service needs.
Employees didn't seem to listen and or appropriately record the concerns I conveyed about my vehicle. Did not instill confidence or trust in the diagnostics the performed. Their conclusion changed after I questioned them and still didn't make sense based on what was happening with my car.
Employees didn't seem to listen and or appropriately record the concerns I conveyed about my vehicle. Did not instill confidence or trust in the diagnostics the performed. Their conclusion changed after I questioned them and still didn't make sense based on what was happening with my car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a great experience, Robert made sure I was taken care of and kept me updated.
I had a great experience, Robert made sure I was taken care of and kept me updated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cannie, thank you for your wonderful review! We're thrilled to hear that Robert provided you with great service and kept you updated throughout your experience. Your feedback is a testament to our commitment to customer-centric support and reliability, and we look forward to welcoming you back soon!
I had a great experience, Robert made sure I was taken care of and kept me updated.
I had a great experience, Robert made sure I was taken care of and kept me updated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cannie, thank you for your wonderful review! We're thrilled to hear that Robert provided you with great service and kept you updated throughout your experience. Your feedback reinforces our commitment to customer-centric support and reliability, and we look forward to serving you again soon!
Was under warranty on a brake sensor. Was told it would cost me 180 bucks to look at it
Was under warranty on a brake sensor. Was told it would cost me 180 bucks to look at it
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, I'm sorry to hear about your experience with the brake sensor under warranty. We strive for customer-centric service and your feedback highlights an area where we can improve our honesty and reliability. Thank you for sharing your concerns, and I invite you to reach out so we can discuss this further and find a solution that works for you.
It was done in a timely manner but they did not rotate my tires as requested.
It was done in a timely manner but they did not rotate my tires as requested.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback! We're glad to hear your service was done in a timely manner, but we sincerely apologize for not rotating your tires as requested. Your experience is important to us, and we will ensure our team addresses this to maintain our commitment to reliable and trustworthy service. We hope to see you again soon!
Frank Leta's service department is friendly, fast and efficient. Your staff, especially the service manager, is very personable and easily develops a trusted bond with customers.
Frank Leta's service department is friendly, fast and efficient. Your staff, especially the service manager, is very personable and easily develops a trusted bond with customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about the service on your Buick Lucerne being friendly, fast, and efficient shows how we strive to deliver seamless care. Knowing our service manager’s personable approach helped build a trusted bond with you means a lot to us.
I had a pretty poor experience, until the end. Car is still not totally repaired.
I had a pretty poor experience, until the end. Car is still not totally repaired.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We truly apologize for your poor experience and understand your frustration with the car still not being totally repaired. Thank you for sharing your feedback as it is invaluable in helping us enhance our customer-centric service. We are committed to providing reliable support and would love the opportunity to resolve this issue for you, so please reach out to us directly.
I have been waiting for two months for a loaner to get some body work done, I have make three appointments and no loaner available
I have been waiting for two months for a loaner to get some body work done, I have make three appointments and no loaner available
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Connie, we sincerely apologize for the inconvenience you've faced while waiting for a loaner for your body work. Your experience does not reflect our commitment to customer-centric service and reliability. Thank you for sharing your feedback, and we invite you to reach out directly so we can resolve this issue and restore your trust in us.