Reviews
Tara was great help and very informative about the problem I was having. She got Me Taken care of!!!
Tara was great help and very informative about the problem I was having. She got Me Taken care of!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you found our explanations helpful means a lot to our service department. We’re pleased we could resolve the issue on your GMC Terrain, and we appreciate your five-star rating.
Excellent and professional salesman and staff. Went above and beyond to be helpful with our new GMC truck. Great experience at Frank Leta!
Excellent and professional salesman and staff. Went above and beyond to be helpful with our new GMC truck. Great experience at Frank Leta!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad our team could exceed expectations while assisting with your new GMC Canyon. Your praise of our professionalism and support means a great deal to us.
The service department did not check what we suspected and told them what we thought the problem was. We took our vehicle in twice with the same issues. We were told there were no issues. Wrong! We had to take it somewhere else to get fixed.
The service department did not check what we suspected and told them what we thought the problem was. We took our vehicle in twice with the same issues. We were told there were no issues. Wrong! We had to take it somewhere else to get fixed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone friendly and helpful. Only downside was the wait was long. Everyone was friendly and helpful. The only downside was that the wait was quite long.
Everyone friendly and helpful. Only downside was the wait was long. Everyone was friendly and helpful. The only downside was that the wait was quite long.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team was happy to assist with your Cadillac XT6. We apologize the wait was longer than expected and appreciate your patience. Knowing you found our team friendly and helpful means a lot to us.
I have always had good service from buying my Bronco and service Love the service
I have always had good service from buying my Bronco and service Love the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you’ve always been satisfied, from purchasing your Bronco to each service visit, is truly rewarding. Your kind words mean a great deal to our team.
Service appointment. Fast response. Good appointment availability. Good communication. I tried to get a transmission flush, and they came out and told me that it would be difficult to do and would take too long so they offered to reschedule that because it required more work to do the transmission flush on my vehicle. I have the maintenance plan and she did try to charge me for my maintenance, but I reminded her that I get free oil changes entire rotations and she took it off, but I feel like they should know that ahead of time and I should not have to correct them.
Service appointment. Fast response. Good appointment availability. Good communication. I tried to get a transmission flush, and they came out and told me that it would be difficult to do and would take too long so they offered to reschedule that because it required more work to do the transmission flush on my vehicle. I have the maintenance plan and she did try to charge me for my maintenance, but I reminded her that I get free oil changes entire rotations and she took it off, but I feel like they should know that ahead of time and I should not have to correct them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased my vehicle from Frank Leta Acura in xx. Louis, this service was done in cape girardeau. Was complimentary oil change and tire rotation, oil was changed but I'm 99% sure the tires were never rotated. Considering my front rims have an incredibly noticeable amount of brake dust and upon receiving my vehicle after said service, the same exact rims with the brake dust were still on the front of the car. I highly doubt they removed the tires from the rims when rotating.
I purchased my vehicle from Frank Leta Acura in xx. Louis, this service was done in cape girardeau. Was complimentary oil change and tire rotation, oil was changed but I'm 99% sure the tires were never rotated. Considering my front rims have an incredibly noticeable amount of brake dust and upon receiving my vehicle after said service, the same exact rims with the brake dust were still on the front of the car. I highly doubt they removed the tires from the rims when rotating.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Tracy is amazing with customer service. Service department is also great Thank you for helping me purchase my car.
Tracy is amazing with customer service. Service department is also great Thank you for helping me purchase my car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Tobias remembers my name is always friendly and helpful. Nice waiting area and friendly staff.
Tobias remembers my name is always friendly and helpful. Nice waiting area and friendly staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team could make the service on your GMC Sierra 1500 feel personal and welcoming. Hearing that our waiting area was comfortable and our staff’s hospitality hit the mark means a lot to our service team.
I took my vehicle in twice with the same issue and they said it checked out both times even though I had an idea of what it was and told them and the issue is still there. I also found it exceptionally frustrating that I had to wait the entire day to even get an update on the vehicle and that was only after I called multiple times. And when I DID get the diagnostic form back it was after hours and there was no one to speak to.
I took my vehicle in twice with the same issue and they said it checked out both times even though I had an idea of what it was and told them and the issue is still there. I also found it exceptionally frustrating that I had to wait the entire day to even get an update on the vehicle and that was only after I called multiple times. And when I DID get the diagnostic form back it was after hours and there was no one to speak to.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (573) 334-6198 at your earliest convenience to discuss how we can turn this experience into a positive one.