Reviews
My service advisor Tim Harris was Awesome!
My service advisor Tim Harris was Awesome! He was very attentive. Quick to ask me if I needed assistance. Great social skills.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership uses deceptive business practices.
This dealership uses deceptive business practices. I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but also New contract adding on $29 thousand for Bronco
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ed Napleton uses DECEPTION when doing business.
Ed Napleton uses DECEPTION when doing business. I have written letters to Ed Napleton, made appointments to straighten out problems and am financial hardship after Buying a Defective Bronco and having it taken to replace with another vehicle. No Response from Ed Napleton Group. Also BBB..29 thousand put on contract for replacement vehicle. Lost everything from Bronco, trade in, 13 thousand cash down, and 6 months of payments $815. New contract has the additional 29 thousand left for Me to pay on JUNK DEFECTIVE BRONCO. I have fought about this since day of New contract and they know this practice is wrong except they get away with Screwing the Customers.Wrote letters to hear nothing. Locked out of my Ford account due to Dealership making false information changes to contract.,except when working with technical support, they got into my account except it was someone else’s account. Fraud is handling that situation except I still can’t get to my account. After 10 1/2 hours I either had to sign Deceptive documents or walk away losing Everything and a car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great customer service repairs were fast and waiting room
Great customer service repairs were fast and waiting room was accommodating to my needs and wants
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was helped by Bert Abdullah and Anthony Guiliano.
I was helped by Bert Abdullah and Anthony Guiliano. Overall , they’re amazing . Very friendly and knowledgeable on everything that was asked. Couldn’t be any happier with purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I came looking for a specific car it did not meet my
I came looking for a specific car it did not meet my needs but Anthony directed me towards another car that might fit my needs and it was a perfect fit. Smooth, quick, easy transaction thank you Anthony and Napleton Ford
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I dont like they keep your car for weeks at a time and
I dont like they keep your car for weeks at a time and can't give you a loner car it's sad.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Don Bros is an amazing employee!
Don Bros is an amazing employee! He knows so much and treats everyone who walks through the door just as he would his family! Karen is the first bright smile you see as you walk through the door, she’s such a peach! Highly recommend! Always a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman Stanley was extremely helpful and went the extra
Salesman Stanley was extremely helpful and went the extra mile to ensure that I received the vehicle of my choice and was very patient with me even though I was very picky about what I was buying. He was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Working with Ron was magnificent!
Working with Ron was magnificent! He was straight to the point, very honest, patient, and didn’t pressure us into anything. The best car deal I’ve ever been through by far. Would highly recommend buying from here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car