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Stevenson-Hendrick Honda Jacksonville

(1,124 reviews)
2019 state dealer award
View 4 awards
2019 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(855) 346-9422 (855) 346-9422

Reviews

(1,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevenson-Hendrick Honda Jacksonville from DealerRater.

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Smooth Transaction for Great Product

Staff was friendly and spent the time to explain our options to meet our needs with both the vehicle we were looking for and payment options. Would recommend to other, just take your time. Chris answered all our questions that helped lead to our decision for a brand new Honda Odyssey

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.

The Perfect Car Buying Experience

Rob Crandall's customer service is top notch. I am very fortunate that he was the one who called me after I submitted an internet inquiry about a Honda Civic SI Coupe. From the first moment we spoke, he exemplified care, attention to detail, integrity, and professionalism. He was incredibly patient with all of my questions, and he made sure that I was taken care of - even after leaving the lot. He even took the time to help me learn some of the inner workings of the car's computer, Bluetooth, stereo, and more. I couldn't have asked for a better salesman, and I would recommend him to anyone looking for a car, both new and used. Truly an A+ experience through and through! Thanks, Rob!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.

2018 Honda Accord sport

Service was A1 before even walking in he door! Chris called me in the morning to schedule an appointment to view some vehicles. The moment we arrived everyone was very welcoming. We sat with chris for a few minutes to create a wishlist of fetures to better refine our search for exactly what I was looking for. His skill and knowledge ultimately guided us to the new 2018 Honda Accord Sport. Super Nimble, remarkably comfortable, and an eye catcher to anyone driving by, I couldn’t be any more satisfied. Superb job Chris Repstein! A+

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Tacoma

Purchased a 2016 Tacoma from Honda. Chris was professional and consistent in his approach. Was able to work back and forth with me after returning from deployment and in a short timeline. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Bill Bowen, General Manager, 910-346-4944

Supberb Experience

I was looking for a commuter car and found this one on Lejeune Honda website. I sent an inquiry email that evening and promptly received a follow up and call the next morning. Chris even sent me a video of the car, which was amazing and a time saver so I knew I wanted to test drive. Needless to say after test drive I bought car, everyone was courteous and I was in and out of dealership with a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Bill Bowen, General Manager, 910-346-4944

Nothing but the best

We’ve bought 4 vehicles from lejeune Honda so far and absolutely will continue to purchase from them. Everyone is very friendly and makes us feel extremely important. We purchased three of the four from Rob Crandall, one of the best they have!!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review of your experience at Lejeune Honda. Rob is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. Sincerely, Bill Bowen, General Manager, 910-346-4944

Chris did it again! New proud owner of 2018 Accord

This has been the second time I have purchased a vehicle from this dealership and second time working with Chris Repstein. I can say that it has been once again a great experience! Chris made the deal work out with ease and on top of that got us the car my wife really wanted, which was a white pearl 2018 Honda Accord Sport. Even though the weather was cold and frozen (snow) the experience from test driving, to signing the contract was amazing due to how comforting the facilities were and how well Chris took care of us. He really made an amazing entrance pulling up in the white pearl 2018 Honda Accord Sport that my wife wanted. Thanks to Chris and his team, I was able to lower some personal debt and get a really reliable car that will take care of me and my family. Thanks a lot again Honda Lejeune and of course, thanks a lot to Chris for making dreams come true once again!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you for leaving us this great review. Congratulations on your 2018 Honda Accord! I am very happy to hear that Chris could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Bill Bowen, General Manager, 910-346-4944

Great experience

Had a great experience getting our new Odyssey. They listened to what we needed and made it happen. When we need another vehicle this is where we will go.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you for your wonderful feedback. At Lejeune Honda Cars, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Bill Bowen, General Manager, 910-346-4944

Friendly, transparent service

These guys were so great and helpful. They broke everything down and made the process more comfortable and not so intimidating. I had such a great experience purchasing my first vehicle. I Would definitely recommend!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Rob. Please let us know if we can ever help you in the future. Sincerely, Bill Bowen, General Manager, 910-346-4944

Awesome Service

Chris, our salesman at honda was extremely helpful and informative! Definitely made the experience so easy and enjoyable! Will be recommending all my friends and family who need vehicles to come to Lejeune Honda! Thanks again!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Liz, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Bill Bowen, General Manager, 910-346-4944