Reviews
Once again another smooth experience here at Napleton
Once again another smooth experience here at Napleton Downtown Hyundai!!! Ricardo walked me through the entire process from start to finish!!! Awesome job!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your awesome experience with Ricardo and our team! We appreciate your support and we hope to see you back at Napleton Downtown Hyundai in the future.
Sandra was very professional and she knows her job.
Sandra was very professional and she knows her job. Great personality. I give her a 5 star rating as well as the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales and Service team accommodating,professional, and
Sales and Service team accommodating,professional, and understanding! They have our business!!! Look forward to a long term partnership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Robert, we're happy to have you as a customer for life! Thank you for sharing your excellent feedback about our accommodating and professional team! - The Napleton Downtown Hyundai Team
Carlos was efficient and professional.
Carlos was efficient and professional. The service on my car was performed on a timely basis. However, I felt a little pressured to accept the up-selling of additional services. Its difficult to determine the real benefit of most of those services enhancements
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Carlos! We also understand your concerns about upselling. We’ll take your feedback seriously and aim for a more comfortable approach next time. Thank you, we hope to see you again at Napleton Downtown Hyundai!
Carlos was very efficient with the work that was done for
Carlos was very efficient with the work that was done for my antifreeze leak in the reservoir. I do recommend Napleton Downtown for your car care
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Carlos and our team! We hope to see you again at Napleton Downtown Hyundai. Safe travels!
I like the service, but they haven't rotated my tires
I like the service, but they haven't rotated my tires repeatedly, and it's happened to me in the last 3 services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Your feedback is important to us, and we're sorry to hear about the repeated issue with your tire rotations. Please contact us at your earliest convenience so we can discuss this further. Thank you, Napleton Downtown Hyundai.
Fast and easy to deal with.
Fast and easy to deal with. Allen was great. I only have a few more words to type.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jas, this is a fantastic review. Thanks from the entire team at Napleton Downtown Hyundai!
Great service nice people went to my appointment early
Great service nice people went to my appointment early and got served in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Napleton Downtown Hyundai a wonderful review, Porter!
I used to go to Aurora for my car until I found out they
I used to go to Aurora for my car until I found out they have one closer to my house and have been here twice and the service is phenomenal and everyone there is so helpful and friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, we're delighted to hear our location and team have made it a great one! See you again at Napleton Downtown Hyundai. Safe travels!
Fantastic service.
Fantastic service. Excellent communication from Sandra and staff. Highly recommend this dealership for all needs related to your Hyundai vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear that Sandra and her team took such great care of you! Thank you for choosing Napleton Downtown Hyundai and for sharing your support. Take care!