Kia of Cape Coral

DO NOT PURCHASE OR SERVICE HERE! I will continue to give bad reviews until I am contact by someone in Customer Relations Department. M. Hidden emailed from corporate once my original google review went up back in June to try to get me to remove or amend it. I have not heard back from her at all. Please respond or the reviews will keep coming.

The WORST experience imaginable! I was sold a vehicle that literally was not safe as the steering ended up not being functional. I called the next morning after receiving it to return it and continued to call the sales manage and general manager for 5 days with no response. The salesman did take my calls and shared my issues with management. They refused to take it back and I had to have it fixed at another dealership. Also, the vehicle was scratched between completing the paperwork and receiving the vehicle.

🚨 SCAM ALERT – Avoid this Kia dealership at all costs! 🚨 I bought a car here back in 2022 and the process was smooth, fast, and professional – so much so that I drove nearly two hours from Tampa because it felt worth it. Unfortunately, fast forward to September 2025, and this dealership has turned into nothing more than a predatory scam factory. They reached out to me promising they’d pay off my car, lower my interest rate, and reduce my monthly payment. Sounds great, right? WRONG. I have perfect credit, yet somehow they came back with a payment of $802/month on a $33,000 car. Do the math: $802 x 72 months = $57,744. That’s not just bad math – that’s straight up robbery. I dealt with Jack Marshall, who might as well change his name to Jack the Scam Artist. He tried convincing me this was some sort of “great deal.” When I pushed back, he offered me $572/month for 84 months – that’s SEVEN YEARS of payments on a $33k car. Absolutely disgusting. To make matters worse, they sent in Jeremiah “Trusty.” Let me be clear: there was nothing trustworthy about him. He actually told me it was a good deal because he financed his Telluride for 84 months himself. That’s not “reassurance,” that’s proof this dealership preys on people and normalizes financial traps. They wasted my time, tried to wear me down with hours of back-and-forth nonsense, and thought I’d be gullible enough to fall for their fraudulent tactics. I can only imagine how many less-informed buyers they’ve scammed with these games. Bottom line: this dealership is not here to help you, they’re here to squeeze every penny they can from you, no matter how shady or dishonest the tactics. Do yourself a favor – take your business somewhere else. Don’t fall for their smooth talk, fake deals, or endless waiting game. 💥 Stay away unless you want to get ripped off.

I spoke with Zach over the phone to discuss what I was looking for. He called me back later and said his manager Alex told him they can do the deal with what I was looking for in a vehicle and payment. Requested 3 different times to get this in writing no response. I had a scheduled appointment with Zach so I followed through with my commitment. I got there told Zach I never received in writing the payment, waited for Alex to come out, he never did. Zach had his sales leader come out to speak with me, he stated he can't get the payment I was told . I will not go back to that dealership ever. This is not how you treat people. Have a bit of RESPECT. Zach was not at fault with this since he was passing on the information. Zach I hope you do not turn into someone like this Alex person.

very disappointed with this dealer in the selling department and Finance they include thousands in "warranties" not really needed and "non-cancelable" just for increase the sell value letting the customer with a bigger debt than needed on the Bank. It is very bad for the costumer if you don't pay attention what are you signing

Indicated interest in a used car listed for sale via Cars.com. Kia of Cape Coral never responded. So, sent an email that I’d like to schedule a test drive. Again, no response.

Great service didn't get haggled by pushy salespeople if I wanted the car or not.

PJay was awesome, made the transaction quick and easy. i love my new car. thanks!

Geovanny and Yves were very experienced in knowledge of their duties and interested in getting me the best deal possible for my circumstances. I had a vehicle and number in mind that they were able to achieve working as a TEAM. Second vehicle purchased at CC KIA.

Bought a new Seltos through Mark Harrigan. . He was awesome!! Very helpful and polite and got me exactly what I was looking for