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Art Hill Ford

(135 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:30pm
Sunday Closed Closed

Inventory

See all 54 vehicles from this dealership.

About our dealership

When you're looking to buy a car, or need it serviced and would like the highest level of care possible, you can find it all right here at Art Hill Ford. Of course, you'd expect any car dealership to tell you that they provide the highest level of customer service for everyone who comes through, but for those in Merrillville along with Crown Point, Schererville, Valparaiso and Gary we make sure of it. Our team is committed to providing you with a unique experience catered to what you're looking for, as we help you with all things automotive.
The Ideal Car Buying Experience Awaits at Art Hill Ford

Service center

Phone number (219) 373-8298

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:30pm
Sunday
Closed

Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Art Hill Ford from DealerRater.

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This place has terrible service from most of its employees!!! They say they look at the problems you suggest to be fixed and don’t look at all. Dan Brown and Tiffany and very rude service workers! If you have a ford or Lincoln I wouldn’t suggest you go there!!!

This place has terrible service from most of its employees!!! They say they look at the problems you suggest to be fixed and don’t look at all. Dan Brown and Tiffany and very rude service workers! If you have a ford or Lincoln I wouldn’t suggest you go there!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Well Frank was absolutely amazing, not pushy like other sales reps. He listened to everything I had to say. What I wanted for my car and most of all, a really good deal.

Well Frank was absolutely amazing, not pushy like other sales reps. He listened to everything I had to say. What I wanted for my car and most of all, a really good deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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If I could leave 0 stars I would. I have NEVER had an issue all the time I have been bringing my vehicle here until now. I understand we had big storms come through and my car was stuck in the bay and couldn't be let out. I get that, but when I text back and forth regarding them having power back or not I do not need to be met with attitude. Then when I said I wanted her boss's name she so kindly informed me he was there and knew everything she was saying. So I said ok so everyone is rude and disrespectful there. He basically was ok with Her response to my yes it is a big inconvenience was, and I quote. "It's not attitude. We are all going through this. None of us have power and yet I am forced to get harassed by customers about their vehicles and not have the luxury of trying to figure out home life. I just asked if you wanted me to find your keys and vehicle." Ok and how is that my problem your boss made you come in. If it was something you didn't sign up for then don't take the job. I literally text her one time and I got that response from her. I never harassed anyone by the way. Not sure how you harass someone by asking a question one time. Nonetheless I will take my business elsewhere. I definitely do NOT recommend Art Hill Service at all.

If I could leave 0 stars I would. I have NEVER had an issue all the time I have been bringing my vehicle here until now. I understand we had big storms come through and my car was stuck in the bay and couldn't be let out. I get that, but when I text back and forth regarding them having power back or not I do not need to be met with attitude. Then when I said I wanted her boss's name she so kindly informed me he was there and knew everything she was saying. So I said ok so everyone is rude and disrespectful there. He basically was ok with Her response to my yes it is a big inconvenience was, and I quote. "It's not attitude. We are all going through this. None of us have power and yet I am forced to get harassed by customers about their vehicles and not have the luxury of trying to figure out home life. I just asked if you wanted me to find your keys and vehicle." Ok and how is that my problem your boss made you come in. If it was something you didn't sign up for then don't take the job. I literally text her one time and I got that response from her. I never harassed anyone by the way. Not sure how you harass someone by asking a question one time. Nonetheless I will take my business elsewhere. I definitely do NOT recommend Art Hill Service at all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always a great experience at Art Hill Ford. Sale and service is always top notch.

Always a great experience at Art Hill Ford. Sale and service is always top notch.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Tiffany Depowski, she was very helpful helping me to pay for my 2020 Ford Escape bill. She is always very helpful, kind and a very respectful lady. She always is helpful and answers my questions about my car service.

Tiffany Depowski, she was very helpful helping me to pay for my 2020 Ford Escape bill. She is always very helpful, kind and a very respectful lady. She always is helpful and answers my questions about my car service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Finally a dealership that cares about the customers and their complete satisfaction. They will always be the dealership that I go to whenever I need work done on my vehicle or am looking at purchasing something new

Finally a dealership that cares about the customers and their complete satisfaction. They will always be the dealership that I go to whenever I need work done on my vehicle or am looking at purchasing something new

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The service department needs work in communication and customer service 5 people with all different information

The service department needs work in communication and customer service 5 people with all different information

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Same great people same great service!👍🇺🇸 Very friendly, went over and above. Got me in and out quickly.

Same great people same great service!👍🇺🇸 Very friendly, went over and above. Got me in and out quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Joseph was very friendly and helped me with my truck purchase made things easy for me. Truck arrived nice and clean with fresh oil!

Joseph was very friendly and helped me with my truck purchase made things easy for me. Truck arrived nice and clean with fresh oil!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I took my vehicle in for an oil change and wasn't able to receive any coupon discounts despite several oil changes and other more costly services in the past.

I took my vehicle in for an oil change and wasn't able to receive any coupon discounts despite several oil changes and other more costly services in the past.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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