Mercedes-Benz of Sacramento

Waited 3.5 hrs. after tow to be told can't remove key from ignition (Try Put in park or wiggle steering wheel).35 hrs beforecommication. next tow after getting car another 35 hrs before commun. THAT STINKS!!

I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a 200 mile radius. When it came time to turn in my end of lease vehicle, Robby made sure I wasn't charged any fees or excessive wear fees and even saved me the last month lease payment. I ordered my new Mercedes from the factory since there weren't any available with the exact equipment I wanted. Robby was able to modify an existing order getting me the vehicle I wanted a full month before my lease was up. I am totally satisfied with the service I received and highly recommend Mercedes-Benz of Sacramento.

Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He was very friendly and easy to work with. I was completely satisfied with his services.

Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane to fly in to pick it up we were sent a text telling us it wasn't going to be ready! Showed up and the running board light out ($850),brakes shot($850), scratched wheel. And that's only the half of it. Delivery guy showed me scratches were there before he took it. We had to call Mercedes head office to get the CPO warranty and service contract that was part of it activated. I can go on........ The best or whatever!

John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back.

It was time for my A service . I been coming to shop for about 6 years and I very happy with my service they take good care of my car.

The service advisor is so helpful. He was also able to gave ma a loaner car. My car was done in a day as promised.

Robbie is a pleasure to work with. Jack, I hope I did not put too many miles on the loaner vehicle. Your Service Technicians are the best of the best. Keep up the great work.

This is our second purchase from the Von Housen Automotive Group. The first was from their El Dorado Hills store and this from their Sacramento store. Always a pleasure to deal with. They were quick and efficient. I'm sure we'll be back again in the future.

Have brought car to service center more than twice to fix defective rear camera that stops working in warm weather. Problem not fixed. Get runaround and doublespeak. Have brought car for other problems also under warranty. Reliability questionable as car just suddenly stopped in traffic after being serviced for similar problem. Both problems brought for service are safety issues and we do not feel safe in the dependability of our car. Sorry I bought this car!!