Mike Maroone GMC

Absolutely amazing service and communication. As a single mom I’m always scared of getting ripped off, but not at Mike maroone. Not only were the people honest and fair but they worked fast to get my car back to me asap. Tyler was very helpful at explaining everything and walking me through the process. Overall taking my car here made an extremely successful situation a lot better.

More of a review of the rating of this dealership. Statistically there is a 0.005% chance you have received this many 5 star reviews. There is a better chance by far that paid reviews are here. If you take away all the 5 star reviews for this dealership, you have a 2 star rating. I've gone through the replies for a lot of the 2 to 1 star reviews and they lack a response which doesn't blame the buyer instead of trying to actually help with their issue. (You drive on a bad road, thats why your tires that you just bought with the car are bad, nothing to do with our inspection process...)

Was in looking at a 2018 Cadillac ATS that was recently traded in. On the test drive with the sales associate noticed a shudder at low RPMs. After the test drive noticed additional damage to the outside of the car. When asked what would it take to buy the car today, we told them that the shudder and cosmetic issues would have to be dealt with. They stated if we bought the car today (a Saturday) that we could bring back the car to be "fixed". We said we would want the issue addressed first and would purchase the vehicle. Was told that the sales manager said it would be looked at on Monday and we would be informed of what was needed to get the car to a condition that we considered acceptable. Was never contacted on Monday and when I reached out to the sales associate was told things were moving and again I had to contact them for an update. Was told they were incorrect and they hadn't even tried to address the issues a week later. This is unacceptable service, and especially from a Cadillac dealer. Will definitely not be purchasing a car from this dealer. Seems like if you don't want a $100K vehicle that you're not important to them. Follow up: Just asked them to remove my name from their contact list and was told the car sold already and I was never contacted. Seems like they sold the car with the issue they were aware of. Not sure if I would ever trust anyone at this dealership after hearing that?

Great service, kept in touch during to process with updates. It was a great experience.

I have owed 4 GMC vehicles since moving to Boulder 5 years ago, I wouldn't dream of taking them anywhere else. I was a GM dealer for 12 years and I know the struggles of finding good help. David in service is like family at this point. He gets my truck done quickly, cleanly, and they are super fair in their assessments and pricing. On top of all this, his communication and status updates are above and beyond the norm. I challenge you to find a better auto service department!

Dave Singh was my service representative. He scheduled my appointment for the day and time that I needed. The service was completed in a very timely manner and the car was washed.

I had an appointment and contract on a vehicle and they sold it. Told us they had another vehicle. Why deal with a dealership that will be in it for themselves.

Brought vehicle in to diagnose key fob problems. Took the vehicle back and issue was a quick fix.

We had an unfortunate experience with this dealership. The interaction deteriorated quickly, with high emotions and unprofessional behavior. One salesperson even left a voicemail demanding that I “pick up the phone” despite us communicating effectively via text — there was no reason for that escalation. Additionally, he seemed frustrated that I have both a personal and work phone number, which felt unnecessary and unprofessional. The dealership also mentioned they had been scammed before and insinuated that I might be doing the same, which was both inappropriate and disappointing. To make matters worse, they failed to inform me that a rebate included in their pricing was set to expire at month-end. It’s the salesperson’s responsibility to clearly communicate rebate timelines and pricing details to customers. Overall, it was an unfortunate experience that reflected a lack of training and professionalism. I would recommend avoiding this dealership — there are other options in the area that value their customers and communicate more effectively.

?????????? I had a great car-buying experience at Mike Maroone GMC in Boulder. From start to finish, the team went above and beyond. A special thank you to Austin, the new car sales manager, Brayden, Cosmin, and Alec. Their customer service was outstanding, and what really stood out was their follow-through. Anytime I had multiple questions, they took the time to explain things in a way that I could clearly understand?never rushed, never brushed off. This wasn?t just about buying a vehicle?it was about feeling taken care of. The level of professionalism, patience, and genuine care made this the smoothest and most enjoyable car-buying experience I?ve ever had. I highly recommend Austin, Brayden, Alec and Cosmin, and the entire team at Mike Maroone GMC Boulder!